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I’m working on a management question and need an explanation and answer to help me learn.

Please check the attachment first, Please use the attached file to write your answers. Before you answer all the questions, you must to watch below videos:

1.

Vox: The real reason Boeing’s new plane crashed twice (Most important)

2.

Bloomberg: How Boeing Lost Its Way

3.

Wall Street Journal: Inside the Boeing 737 MAX Scandal That Rocked Aviation

4.

Frontline PBS: Boeing’s Fatal Flaw

5.

Deutsche Welle (DW) Documentary: Boeing – what caused the 737 Max to crash?After you watch all videos, then answer each question.

Name:
Section No.:
Assignment 2:
This is a case study for poorly defined quality requirements and specification, followed by fatal
execution. The Boeing 737 MAX is the fourth generation of the Boeing 737, a narrow-body
airliner manufactured by Boeing. The 737 MAX suffered a recurring failure in the Maneuvering
Characteristics Augmentation System (MCAS) causing two fatal accidents, Lion Air Flight 610
and Ethiopian Airlines Flight 302, in which a total of 346 people died.
https://en.wikipedia.org/wiki/Boeing_737_MAX It was subsequently grounded
worldwide from March 2019 to November 2020. Investigations faulted a cover-up of a known
defect by Boeing and lapses in the FAA’s certification of the aircraft for flight.[9]
1. List at least three categories or types of cost that Boeing has incurred due to its failure to
develop a defect-free airplane? (45 points)
I. …
II.
…
III.
…
2. Search on-line to estimate the cost of this defect. (I am not looking for exact cost. I would
like you to search and report on estimates of various costs. Your answer can be incomplete,
but I want you to see what the cost of such fatal quality management was.) (15 points)
3. One of the key quality requirements of 737MAX was defined as not necessitating extensive
pilot training (any certified 737 pilot could quickly learn to fly 737MAX). To achieve this,
Boeing developed MCAS to compensate for the additional complexity of the new plane and
simply its operation. Ironically it became the key flawed system that caused the crashes. If
Boeing could go back and do it again, identify at least two things that they should do
differently? (20 points)
I. …
II.
…
4. This is a case of catastrophic consequences of poor quality management. What do you find
common in this project and the Panama Canal project? Name at least two items. (20 points)
I. …
II.

Hints: Here are some videos about the failure of 737 MAX that can guide you on your answer.
They are excellent examples of how quality management is sometimes done (incorrectly) in real
situations.
1.
Vox: The real reason Boeing’s new plane crashed twice (Most important)
1
Name:
2.
3.
4.
5.
Section No.:
Bloomberg: How Boeing Lost Its Way
Wall Street Journal: Inside the Boeing 737 MAX Scandal That Rocked Aviation
Frontline PBS: Boeing’s Fatal Flaw
Deutsche Welle (DW) Documentary: Boeing – what caused the 737 Max to crash?
2

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