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KING’S OWN INSTITUTE*
Success in Higher Education
BUS709 COMMUNICATION IN BUSINESS T121
All information in the Subject Outline is correct at the time of approval. KOI reserves the right to make changes to the Subject
Outline if they become necessary. Any changes require the approval of the KOI Academic Board and will be formally advised
to those students who may be affected by email and via Moodle.
Information contained within this Subject Outline applies to students enrolled in the trimester as indicated.
1. General Information
1.1 Administrative Details
Associated HE Award(s)
Duration
Level
Subject Coordinator
Grad. Certificate in Business
Graduate Diploma of Business
Master of Accounting
Master of Professional Accounting
Graduate Certificate of Information
Technology
Graduate Diploma of Information
Technology
Master of Information Technology
1 trimester
Postgraduate
Dr Sarah Eyaa
sarah.eyaa@koi.edu.au
P: +61 (2) 9283 3583
L: Level 1, 545 Kent St.
Consultation: via Moodle or by
appointment.
1.2 Core / Elective
This is a core subject for the above courses.
1.3 Subject Weighting
Indicated below is the weighting of this subject and the total course points.
Subject Credit Points
Total Course Credit Points
4
GCBus 16; GDBus 32; MAcc 48;
MPA 64
GCIT 16; GDIT 32; MIT 64
1.4 Student Workload
Indicated below is the expected student workload per week for this subject.
No. Timetabled Hours/Week*
No. Personal Study
Hours/Week**
Total Workload
hours/week***
3 hours/week
(1 hour Lecture + 2 hour Tutorial)
7 hours/week
10 hours/week
*
**
***
Total time spent per week at lectures and tutorials
Total time students are expected to spend per week in studying, completing assignments, etc.
Combination of timetable hours and personal study.
1.5 Mode of Delivery Online (face-to-face teaching temporarily suspended due to COVID-19)
1.6 Pre-requisites
Nil
1.7 General Study and Resource Requirements
o
Students are expected to attend classes with the required textbook and to read specific chapters prior
to the tutorials. Students should read this material before coming to class to improve their ability to
participate in the weekly activities.
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o
o
Students will require access to the internet and their KOI email and should have basic skills in word
processing software such as MS Word, spreadsheet software such as MS Excel and visual
presentation software such as MS PowerPoint.
Computers and WIFI facilities are extensively available for student use throughout KOI. Students are
encouraged to make use of the campus Library for reference materials.
Resource requirements specific to this subject: There are no specific resources required for this subject.
2. Academic Details
2.1 Overview of the Subject
Highly developed skills in communication, analysis, teamwork and negotiation are crucial for enhancing
success in academic study and a career in business. This subject provides a strong foundation in effective
communication skills and practice with a variety of writing and presentation styles for a variety of
audiences. You will develop negotiation, research and critical thinking skills and an appreciation of ethical
practice by working on case studies and role plays, discussing cultural issues and leadership challenges,
and analysing complex and ambiguous information.
2.2 Graduate Attributes for Postgraduate Courses
Graduates of Postgraduate courses from King’s Own Institute will achieve the graduate attributes expected
from successful completion of a Master’s degree under the Australian Qualifications Framework (2nd edition,
January 2013). Graduates at this level will be able to apply an advanced body of knowledge from their major
area of study in a range of contexts for professional practice or scholarship and as a pathway for further
learning.
King’s Own Institute’s generic graduate attributes for master’s level degree are summarised below:
KOI Master’s Degree
Graduate Attributes
Knowledge
Critical Thinking
Communication
Research and Information
Literacy
Creative Problem Solving
Skills
Ethical and Cultural
Sensitivity
Leadership and Strategy
Professional Skills
Detailed Description
Current, comprehensive and coherent knowledge, including
recent developments and applied research methods
Critical thinking skills to identify and analyse current theories
and developments and emerging trends in professional practice
Communication and technical skills to analyse and theorise,
contribute to professional practice or scholarship and present
ideas to a variety of audiences.
Cognitive and technical skills to access and evaluate
information resources, justify research approaches and
interpret theoretical propositions
Cognitive, technical and creative skills to investigate, analyse
and synthesise complex information, concepts and theories,
solve complex problems and apply established theories to
situations faced in professional practice.
Appreciation and accountability for ethical principles, cultural
sensitivity and social responsibility, both personally and
professionally
Initiative, leadership skills and ability to work professionally and
collaboratively to achieve team objectives across a range of
team roles.
Expertise in strategic thinking, developing and implementing
business plans and decision making under uncertainty
High level personal autonomy, judgement decision-making and
accountability required to begin professional practice.
Across the course, these skills are developed progressively at three levels:
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o
o
o
Level 1 Foundation – Students learn the skills, theories and techniques of the subject and apply them
in stand-alone contexts.
Level 2 Intermediate – Students further develop skills, theories and techniques of the subject and
apply them in more complex contexts, beginning to integrate the application with other subjects.
Level 3 Advanced – Students have a demonstrated ability to plan, research and apply the skills,
theories and techniques of the subject in complex situations, integrating the subject content with a
range of other subject disciplines within the context of the course
2.3 Subject Learning Outcomes
Listed below, are key knowledge and skills students are expected to attain by successfully completing this
subject:
Contribution to Graduate
Attributes
Subject Learning Outcomes
a) Structure and present information orally and in writing in academic
and business contexts using packages such as Word and
PowerPoint
b) Select and appropriately use different modes of communication
and develop strategies to overcome communication barriers and
develop an appreciation of intercultural communication
c) Work effectively as an individual and in a team, plan and manage a
program of work, express opinions and negotiate outcomes
d) Demonstrate the ability to effectively communicate in different
situations and apply gained knowledge to modern day work
environments.
2.4 Subject Content and Structure
Below are details of the subject content and how it is structured, including specific topics covered in
lectures and tutorials. Reading refers to the text unless otherwise indicated.
Weekly Planner:
Week
(beginning)
1
08 Mar
2
15 Mar
3
22 Mar
4
29 Mar
5
05 Apr
Topic Covered in Each
Week’s Lecture
Reading(s)
Expected work as
listed in Moodle
Developing your professional
presence
Ch. 1
Library search, databases and
types of evidence
Working with others
Ch. 2
Class discussion on concepts and
small group discussions
Managing the communication
process
Ch 3
Class discussion on concepts and
small group discussions
Communicating Routine
messages and building
goodwill
Persuasive Communication
Ch. 4
Business Reports
Ch 10
Class discussion on concepts and
small group discussions
Formative assessment
Class discussion on concepts and
small group discussions
Assessment 1 due Friday 5pm
Class discussion on concepts and
small group discussions
6
12 Apr
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7
19 Apr
8
26 Apr
9
03 May
10
10 May
11
17 May
12
24 May
13
30 May
14
07 Jun
15
13 Jun
16
21 Jun
Preparing Business
Proposals
Ch. 9
Class discussion on concepts and
small group discussions
Preparing and delivering
Business Presentations
Ch 11
Class discussion on
concepts and small group
discussions
Using Social media in
business
Ch. 7
Communicating bad news
Ch. 6
Class discussion on concepts and
small group discussions
Assessment due 2 Report
Friday 5pm
Assessment 3 due Presentation
Communicating Your
Professional Brand
Ch. 12
Assessment 3 due
Presentation
Assessment 4 due Reflection
Report Friday 5pm
Class discussion
Revision
Study review week
Please see Exam Timetable for exam date, time and
location
Final Exam Week
Student Vacation begins
Enrolments for T221 open
Results Released 29 June 2021
Certification of Grades 02 July 2021
T221 begins 05 Jul 2021
1
05 Jul
Week 1 of classes for T221
Friday 02 July 2021 – Review of Grade Day for T121 – see Sections 2.6 and 3.2
below for more information.
2.5 Public Holiday Amendments
Please note: KOI is closed on all scheduled NSW Public Holidays.
T121 has 3 days of public holidays (Easter Holidays) that occurs during this trimester. Classes scheduled
for these public holidays (Calendar Class Dates) will be rescheduled as per the table below.
This applies to ALL subjects taught in T121.
Please see the table below and adjust your class timing as required. Please make sure you have
arrangements in place to attend the rescheduled classes if applicable to your T121 enrolment.
Classes will be conducted at the same time and in the same location as your normally scheduled class
except these classes will be held on the date shown below.
Calendar Class Date
Friday 2 April 2021 (Week 5)
Saturday 3 April 2021 (Week 5)
Monday 5 April 2021 (Week 6)
Rescheduled Class Date
Friday 04 June 2021 (Week 13) (Study Review Week)
Saturday 05 June 2021 (Week 13) (Study Review Week)
Monday 31 May 2021 (Week 13) (Study Review Week)
2.6 Review of Grade, Deferred Exams & Supplementary Exams/Assessments
Review of Grade:
There may be instances when you believe that your final grade in a subject does not accurately reflect your
performance against the marking criteria. Section 8 of the Assessment and Assessment Appeals Policy
(www.koi.edu.au) describes the grounds on which you may apply for a Review of Grade.
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If you have a concern about your marks and you are unable to resolve it with the Academic staff concerned,
then you can apply for a formal Review of Grade as explained in section 3.2(e) Appeals Process below.
Please note the time limits for requesting a review. Please ensure you read the Review of Grade information
before submitting an application.
Review of Grade Day:
Final exam scripts will not normally be returned to students. Students can obtain feedback on their exam
performance and their results for the whole subject at the Review of Grade Day. KOI will hold the Review of
Grade Day for all subjects studied in T121 on
Friday 02 July 2021
Only final exams and whole subject results will be discussed as all other assessments should have been
reviewed during the trimester. Further information about Review of Grade Day will be available through
Moodle.
If you fail one or more subjects and you wish to consider applying for a Review of Grade you are STRONGLY
ADVISED to attend the Review of Grade Day. You will have the chance to discuss your final exam and
subject result with your lecturer, and will be advised if you have valid reasons for applying for a Review of
Grade (see Section 3.2 below and the Assessment and Assessment Appeals Policy).
A formal request for a review of grade may not be considered unless you first contact the subject
coordinator to discuss the result.
Deferred Exams:
If you wish to apply for a deferred exam because you are unable to attend the scheduled exam, you should
submit an Application for Assignment Extension or Deferred Exam Form available from
https://forms.gle/YWwCVapeVeGULpGU6 as soon as possible but no later than three working days after
the scheduled exam date.
If you miss your mid-trimester or final exam there is no guarantee you will be offered a deferred exam.
You must apply within the stated timeframe and satisfy the conditions for approval to be offered a deferred
exam (see Section 8.1 of the Assessment and Assessment Appeals Policy and the Application for
Assignment Extension or Deferred Exam Forms). In assessing your request for a deferred exam, KOI will
take into account the information you provide, the severity of the event or circumstance, your performance
on other items of assessment in the subject, class attendance and your history of previous applications for
special consideration.
Deferred mid-trimester exams will be held before the end of week 9. Deferred final exams will be held on
two days during week 1 or 2 in the next trimester. You will not normally be granted a deferred exam on the
grounds that you mistook the time, date or place of an examination, or that you have made arrangements
to be elsewhere at that time; for example, have booked plane tickets.
If you are offered a deferred exam, but do not attend you will be awarded 0 marks for the exam. This may
mean it becomes difficult for you to pass the subject. If you apply for a deferred exam within the required
time frame and satisfy the conditions you will be advised by email (to your KOI student email address) of
the time and date for the deferred exam. Please ensure that you are available to take the exam at this time.
Marks awarded for the deferred exam will be the marks awarded for that item of assessment towards your
final mark in the subject.
Supplementary Assessments (Exams and Assessments):
A supplementary assessment may be offered to students to provide a final opportunity to demonstrate
successful achievement of the learning outcomes of a subject. Supplementary assessments are only offered
at the discretion of the Board of Examiners. In considering whether or not to offer a supplementary
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assessment, KOI will take into account your performance on all the major assessment items in the subject,
your attendance, participation and your history of any previous special considerations.
If you are offered a supplementary assessment, you will be advised by email to your KOI student email
address of the time and due date for the supplementary assessment – supplementary exams will normally
be held at the same time as deferred final exams during week 1 or week 2 of the next trimester.
You must pass the supplementary assessment to pass the subject. The maximum grade you can achieve in
a subject based on a supplementary assessment is a PASS grade.
If you:
o are offered a supplementary assessment, but fail it;
o are offered a supplementary exam, but do not attend; or
o are offered a supplementary assessment but do not submit by the due date;
you will receive a FAIL grade for the subject.
Students are also eligible for a supplementary assessment for their final subject in a course where they fail
the subject but have successfully completed all other subjects in the course. You must have completed all
major assessment tasks for the subject and obtained a passing mark on at least one of the major assessment
tasks to be eligible for a supplementary assessment.
If you believe you meet the criteria for a supplementary assessment for the final subject in your course, but
have not received an offer, complete the Complaint, Grievance, Appeal Form and send your form to
reception@koi.edu.au. The deadline for applying for supplementary assessment is the Friday of the first
week of classes in the next trimester.
2.7 Teaching Methods/Strategies
Briefly described below are the teaching methods/strategies used in this subject:
o
o
o
o
Lectures (1 hour/week) are conducted in seminar style and address the subject content, provide
motivation and context and draw on the students’ experience and preparatory reading.
Tutorials (2 hours/week) include class discussion of case studies and research papers, practice sets and
problem-solving and syndicate work on group projects. Tutorials often include group exercises and so
contribute to the development of teamwork skills and cultural understanding. Tutorial participation is an
essential component of the subject and contributes to the development of many of the graduate attributes
(see section 2.2 above). Tutorial participation contributes towards the assessment in many subjects (see
details in Section 3.1 for this subject). Supplementary tutorial material such as case studies,
recommended readings, review questions etc. will be made available each week in Moodle.
Online teaching resources include class materials, readings, model answers to assignments and
exercises and discussion boards. All online materials for this subject as provided by KOI will be found in
the Moodle page for this subject. Students should access Moodle regularly as material may be updated
at any time during the trimester
Other contact – academic staff may also contact students either via Moodle messaging, or via email to
the email address provided to KOI on enrolment.
2.8 Student Assessment
Provided below is a schedule of formal assessment tasks and major examinations for the subject.
Assessment Type
When Assessed
Weighting
Learning Outcomes
Assessed
Formative assessment
Week 4
0%
a, b
Assessment 1: Communication Diary
(1,500 words)
Week 5
25%
a, b
Assessment 2: Group Report
(2,500 words)
Week 9
35%
a, b, c, d
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Assessment Type
When Assessed
Weighting
Learning Outcomes
Assessed
Assessment 3: Group presentation
Weeks 10 – 11
10%
c, d
Assessment 4: Individual Reflection
Report – individual assessment –
(2,000 words)
Week 11
30%
a, b, c, d
Requirements to Pass the Subject:
To gain a pass or better in this subject, students must gain a minimum of 50% of the total available subject
marks.
2.9 Prescribed and Recommended Readings
Provided below, in formal reference format, is a list of the prescribed and recommended readings.
Prescribed Text:
Shwom, B.G. and Snyder, L.G., 2019. Business communication: Polishing your professional presence.
4th ed. Saddle River: Pearson.
Recommended Readings and Supplementary Books:
Bovee, C.L. and Thill, J.V., 2017. Business communication today. 14th ed. New Jersey: Person.
Durham, R., 2017. Managing Business Communication. 3rd ed. McGraw Hill
Dwyer, J., 2019. The business communication handbook. 11th ed. Sydney: Pearson Australia
Eunson, B., 2016. C21: Communicating in the 21st Century. [e-book] 4th ed. Milton: John Wiley
and Sons. Available from EBSCO Database.
Fujishin, R., 2018. The natural speaker. 9th ed. Routledge, New York.
Journal articles:
BABCSANYI CD, IOSIM I. Communication in Small Groups. Agricultural Management /
Lucrari Stiintifice Seria I, Management Agricol. 2019;21(3):378-384. http://search.ebscohost.com
Burn-Callander, R 2019, ‘How to improve your people skills (and why you desperately need to)’,
Management Today, p. N.PAG, viewed 10 June 2020, http://search.ebscohost.com
Cavanagh, Thomas M., Christopher Leeds, and Janet M. Peters. 2019. “Increasing Oral Communication SelfEfficacy Improves Oral Communication and General Academic Performance.” Business & Professional
Communication Quarterly 82 (4): 440–57. doi:10.1177/2329490619853242.
Corps, Ruth E., et al. “How Do Listeners Time Response Articulation When Answering Questions? The Role
of Speech Rate.” Journal of Experimental Psychology. Learning, Memory & Cognition, vol. 46, no. 4,
Apr. 2020, pp. 781–802. EBSCOhost, doi:10.1037/xlm0000759.
Costigan, RD & Brink, KE 2020, ‘Developing Listening and Oral Expression Skills: Pillars of Influential Oral
Communication’, Journal of Management Education, vol. 44, no. 2, pp. 129–164, viewed 10 June 2020,
http://search.ebscohost.com
Ganapathi, N. 2019. The Need for Intercultural Communication Skills in the Multicultural Settings.
Journal of General Management Research, 6(2), 39–47.
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IASMINA, I., ALEXANDRA, V., GABRIELA, P., & DIANA, M. 2017. The Importance of Classification and
Interpretation of Most Common Gestures in Nonverbal Communication. Agricultural Management /
Lucrari Stiintifice Seria I, Management Agricol, 19(1), 61–66.
Kelman, S., Sanders, R. and Pandit, G., 2017. “Tell It Like It Is”: Decision Making, Groupthink, and
Decisiveness among U.S. Federal Subcabinet Executives’, Governance, 30(2), pp. 245–261. doi:
10.1111/gove.12200.
Krancher O, Dibbern J, Meyer P. How Social Media-Enabled Communication Awareness Enhances Project
Team Performance. Journal of the Association for Information Systems. 2018;19(9):813-856.
doi:10.17705/1jais.00510.
van Laar, E. et al., 2020. ‘Determinants of 21st-Century Skills and 21st-Century Digital Skills for Workers: A
Systematic Literature Review’, SAGE Open. doi: 10.1177/2158244019900176.
Zofi, Yael. 2017. “5 Strategies for Effective Cross-Cultural Interactions.” Communication World, June, 1–4.
http://search.ebscohost.com
Useful Websites:
The following websites are useful sources covering a range of information useful for this subject. However,
most are not considered to be sources of Academic Peer Reviewed theory and research. If your assessments
require academic peer reviewed journal articles as sources, you need to access such sources using the
Library database, Ebscohost, or Google Scholar. Please ask in the Library if you are unsure how to access
Ebscohost. Instructions can also be found in Moodle.
Academic Writing:
o
o
o
o
Language and Learning Online – Monash University http://www.monash.edu.au/lls/llonline/index.xml
Online Writing Lab – Purdue University https://owl.english.purdue.edu/owl/
Study Skills – Charles Darwin University http://learnline.cdu.edu.au/studyskills/index.html
Uni Learning – The UniLearning website was developed through a National Teaching Development Grant
provided by the Committee for University Teaching and Staff Development
http://unilearning.uow.edu.au/main.html
Presentations:
o
o
o
o
ESOMAR is “the essential organisation for encouraging, advancing and elevating market research
worldwide”. Esomar Best Presentation Award https://www.esomar.org/events-and-awards/awards/bestpresentation-award.php
International Association of Science and Technology for Development – PowerPoint presentation on
making a presentation – with good and bad examples
https://www.iasted.org/conferences/formatting/presentations-tips.ppt
Speaking about Presenting – useful presentation and PowerPoint tips from a New Zealand based
presentation consultant http://www.speakingaboutpresenting.com/
The World Best PowerPoint Presentation – the Best Presentation Award in Slideshare from 2008, 2009
and 2010 http://www.bestpresentation.net/best-powerpoint-presentation
3. Assessment Details
3.1 Details of Each Assessment Item
The assessments for this subject are described below. The description includes the type of assessment, its
purpose, weighting, due date and submission requirements, the topic of the assessment, details of the task
and detailed marking criteria, including a marking rubric for essays, reports and presentations.
Supplementary assessment information and assistance can be found in Moodle.
KOI expects students to submit their own original work in both assignments and exams, or the original
work of their group in the case of group assignments.
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Assessment 1
Assessment Type: Individual Assessment – Communication Diary 1,500 words
Purpose: This assessment builds your oral and written communication skills and gives you real life
understanding of the challenges and rewards of effective communication. This relates to learning outcome
a, b.
Value: 25%
Due Date: Friday Week 5 by 5 pm
Submission: Soft copy uploaded to Moodle and Turnitin – Word .doc or .docx.
Topic: Communication Diary
Task details: At work, and personally, we are bombarded with business related messages on a daily basis.
These messages come from a range of people/companies and may be through any number of formats
including radio, television, email, telephone/mobile, computer, face to face meetings or even hand written
notes. They may be communicated to everyone, everyone at work, people in your team or just to you.
Some of these messages are memorable (for the right/wrong reasons) and others are not.
Questions: For this assignment you are required to keep a diary for four different types of work/personal
and/or study related communications you received.
1. Submit a record of the communications you received in a word table, using the below headings as a guide:
(a) Date
(b) Mode (e.g. radio, phone, email, tv)
(c) Type (e.g. advertisement, payment request and donor collection)
(d) Style (e.g. humorous, friendly, apologetic)
(e) Effective (i.e. yes/no)
(f) Why/why not effective (free text)
2. Choose two of these communications that you feel were well constructed or were able to get the message
across and analyse why this was the case.
3. Choose two of these communications that you feel were poorly constructed or did not get the message
across and analyse why this was the case.
4. Using your knowledge of theory taught in class, suggest methods that could improve the poorly
constructed communications.
While writing the assignment consider factors such as:
o
Communication process; models of communication
o
Non verbal communication and intercultural communication models
o
Interpersonal components
o
Priestley’s paradox, Emotional Intelligence, Active Listening, Empathy, Johari Window, Assertive
Communication
o
Choice of media
o
Timeliness
o
Who, why, when and how it was communicated and the audience it was communicated to
Assignment Format: A title page – Individual KOI cover sheet, signed. No Abstract or Executive Summary
is required. The written text should be right and left justified and 1.5 line spacing. A minimum of eight
scholarly references in the Harvard Anglia style are required in order to pass this assessment. These
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academic references must be relevant and recent. At least two academic references must be integrated in
critical analysis of each of the four chosen communications.
However, for a high mark, you will need to use many more scholarly references. Only one Internet (www)
resources will be allowed. It is very important that you assess the internet resource used for credibility.
Font Times New Roman 12pt, Calibri 11pt or Arial 10pt. Q1 will be answered as a table with 6 columns and
4 rows.
Turnitin
Assignment Alarm: You can check the assessment’s similarity by submitting it to Turnitin prior to the due
date. However, you cannot make a resubmission after the due date, don’t make a mistake in submitting the
wrong file. Ensure you do this assignment yourself. We are obliged to mark what is submitted at the due
date and time.
Please refer to the marking rubric for details about each marking criterion.
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Assessment 1 Marking Rubric: Communication diary – 25%
Fail
(0-49%)
Pass
(50-64%)
Credit
(65-74%)
Distinction
(75-84%)
Record of
communications
(20 Marks)
Table is poorly
constructed. Small
number of
communications.
Information is unclear
Table is satisfactorily
set out. Information is
easy to follow and
provides some
variety. Limited
analysis and
explanation of
communications
Table is clearly set out.
Good variety of items
with some reference to
text. Clear picture of
communications
received
Table is effectively set
out. Good variety of
items with
considerable reference
to text. Well-detailed
clear picture of
communications
received
Table is excellently set
out. Good variety of
items, clear analysis of
effectiveness, with
reference to text,
readings
Well-constructed
communications
(20 Marks)
Identifies insufficient
examples of
communications and
provides inadequate
analysis of factors
Identifies a
Identifies a good
Identifies a sufficient
Identifies excellent
satisfactory number of
number of examples of
number of examples of
number of examples of
examples of
communications and
communications and
communications and
communications and
provides a clear
provides detailed
provides a robust
provides a basic
analysis of factors.
analysis of factors.
analysis of factors.
Identifies a
Identifies a good
Identifies a sufficient
Identifies excellent
satisfactory number of
number of examples of
number of examples of
number of examples of
examples of
communications and
communications and
communications and
communications and
provides a clear
provides detailed
provides a robust
provides a basic
analysis of factors.
analysis of factors.
analysis of factors.
Recommendations
demonstrate good
understanding and
application of
communication
principles. Suggested
improvements improve
the communications
Recommendations
demonstrate high level
understanding and
extensive application
of communication
principles. Suggested
improvements are
clear and improve the
communications
Recommendations
demonstrate excellent
understanding and
extensive application of
communication
principles. Suggested
improvements are clear,
concise and improve the
communications
Sentences and
paragraphs are mainly
well structured
Vocabulary is
comprehensive
Few errors in grammar,
spelling and
punctuation.
Document is
professionally
presented in terms of
KOI guidelines with few
exceptions
Intext referencing and
reference list format
correct with some
errors
Good compliance with
the Harvard Anglia
style
Sentences and
paragraphs are well
structured and clear
with minor exceptions.
Vocabulary is
professional and
appropriate.
Grammar, spelling and
punctuation are good.
Document is
professionally
presented in terms of
KOI guidelines
Intext referencing and
reference list format
correct with minor
exceptions.
Sentences and
paragraphs are well
structured and clear.
Vocabulary is
professional, appropriate
and extensive
Grammar, spelling and
punctuation are flawless.
Document professionally
presented in terms of
KOI guidelines
Intext referencing and
reference list format
correct
Very good compliance
with the Harvard
Anglia style
Excellent compliance
with the Harvard Anglia
style
Poorly
constructed
communications
(20 Marks)
Identifies insufficient
examples of
communications and
provides inadequate
analysis of factors.
High Distinction
(85-100%)
analysis of factors.
Methods to
improve
communication
(20 Marks)
Language and
presentation
(10 Marks)
Referencing
(10 Marks)
Recommendations do
Recommendations
not demonstrate an
demonstrate a basic
understanding and
understanding and
application of
application of
communication
communication
principles.
principles.
Suggested
improvements may
not improve the
communications
Sentences and
paragraphs are
readable but with
several grammatical
errors. Vocabulary is
poor.
Document is poorly
presented and does not
comply with KOI
guidelines.
Intext referencing and
reference list format is
mainly incorrect
Insufficient
compliance with the
Harvard Anglia style
Suggested
improvements may or
may not improve the
communications
Sentences and
paragraphs are
readable but with
grammatical errors
Vocabulary is limited.
Document is
professionally
presented in terms of
KOI guidelines with
significant exceptions.
Intext referencing and
reference list format
contains significant
errors
Satisfactory
compliance with the
Harvard Anglia style
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Assessment 2
Assessment Type: Written Group Report 2,500 words.
Purpose: This assessment allows you to demonstrate your ability to research, critically analyse trends and
issues in your topic, and communicate your findings. The assessment also allows you to further develop
your team work and professional communication skills. This assessment relates to learning outcomes a, b,
c, and d.
Value: 35%
Due Date: Friday Week 9 by 5pm.
Submission: Soft copy uploaded to Moodle and Turnitin – Word .doc or .docx.
Assessment topic: Design and Develop a Business Proposal
Task details: Assume you are the Student Services Manager working at KOI. You feel that students should
be sent a regular newsletter by the management. CEO of the college has asked you to submit a business
proposal highlighting the need for a regular newsletter for students.
In a group of 3-5 students, design and develop a business proposal to submit to the CEO. You will also need
to design a newsletter and attach that as a sample to the business proposal in support of your business
proposal.
Your business proposal should be supported with at least 12 academic references from peer-reviewed
academic journals. These references need to be recent and relevant to the topic of assignment. You must
use textbook as a source too.
Assignment Format: Group Report. Length of the assignment: 2500 words. This word count does not
include the annexure (Sample newsletter)
Assignment Format:
Group Cover Page
Executive summary
Table of contents
Introduction
Discussion
Conclusion
Recommendations
References
Appendices
Please use Times New Roman 12pt, Calibri 11pt or Arial 10pt. Assignment Submission: Upload on Moodle
via Turnitin.
Harvard Anglia style for referencing is required.
Assignment Alarm: You can check the assessments similarity by submitting it to Turnitin prior to the due
date. However, you cannot make a resubmission after the due date, hence don’t make a mistake in
submitting the wrong file.
Please refer to the marking rubric for details about each marking criterion
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Assessment 2 Marking Rubric Group Report – 35%
Criteria
Report structure
(25 marks)
Critical argument and
content
(30 marks)
Fail
(0 – 49%)
Pass
(50 – 64%)
Credit
(65 – 74%)
Inadequate procedure
lacks clarity. Poor
structure
No report process
understanding.
Satisfactory procedure
and structure though
with deficiencies that
sometimes obscure the
works meaning.
Generally effective, clear Highly effective, clear
and concise procedure and concise procedure.
and structure which
Very good structure
enables understanding of which enables
most of the work.
understanding.
The content doesn’t
cover many areas
outlined in the
instructions.
Many aspects of the
content are not relevant
to the report. The report
is unsupported by
relevant sources
The content covers
some areas outlined in
the instructions. Most
aspects of the content
are relevant to the
situation but not in
depth. The report is
supported by some
sources that aren’t
credible or current.
The content covers most
areas outlined in the
instructions. Most of the
content is appropriate.
Some aspects aren’t
relevant to the topic. The
report is supported by a
range of credible, current
sources.
Language and presentation The meaning is often
unclear. And comments
(20 marks)
are poorly structured.
Many grammatical,
vocabulary and spelling
errors
A poorly presented
report.
The headings, sub
Few errors in grammar,
headings and
spelling and punctuation
sentences are
in the headings, sub
readable. Some with
headings and sentences.
grammatical errors. The The vocabulary is
vocabulary is limited.
comprehensive. A good
An adequately
presentation.
presented report.
Referencing and citing
(15 marks)
Insufficient compliance
with the Harvard Anglia
style of referencing and
citing of authors.
Satisfactory compliance Good compliance with
with the Harvard Anglia the Harvard Anglia style
style of referencing and of referencing and citing
citing of authors.
of authors.
Group response
Poor team interaction.
Lacked cohesiveness
and communication.
The group acted as a
team. Sometimes
experienced a lack of
cohesion and
communication.
(10 Marks)
Distinction
(75 – 84%)
A committed team who
communicated well.
High Distinction
(85 – 100%)
Excellent, effective,
clear and concise
procedure and
structure which
enables easy
understanding.
The content covers
The content covers all
main areas outlined in areas outlined in the
the instructions. The
instructions. The
content is of
content is of
appropriate depth and appropriate depth and
most aspects of the
all aspects of the
discussion are relevant discussion are
to the report. The report relevant to the report.
is supported credible, It is supported by a
current sources.
substantial range of
credible, current
sources
The headings, sub
The headings, sub
headings and
headings and
sentences are well
sentences are well
structured and clear
structured and clear.
with minor exceptions. The vocabulary is
The vocabulary is
appropriate and
detailed. A very good extensive A very
presentation.
professional
presentation.
Very good compliance Excellent compliance
with the Harvard Anglia with the Harvard
style of referencing and Anglia style of
citing of authors.
referencing and citing
of authors.
The group was task and Excellent
performance oriented. performance as a top
Good teamwork.
team.
Total mark out of 100
Assessment mark:
Comment:
/ 35
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Assessment 3
Assessment Type: Group presentation
Purpose: This assessment allows you to display your presentation skills in class and demonstrate your
application and understanding of intercultural communication and effective workplace communication
practices. The presentation relates to the learning outcomes c and d.
Value: 10%
Due Date: Week 10 Tutorial with any overflow in Week 11.
Assessment topic: Presentation of the Business Proposal to Senior Management
Task details: This assignment is linked to Assessment 2. All the groups are required to make a formal
presentation to Senior Management on the need of having regular newsletter for students.
Assignment Format: Group presentation Length of the presentation: 15 -20 minutes per group in class or
online. Each team is required to do a formal presentation of their business proposal (they developed as
part of Assignment 2) to senior management and showcase the newsletter developed by them.
The assessment will be marked based on the following criteria: Visual appeal, comprehension,
presentation skills, content, preparedness / participation and group dynamics. Further information about
each criteria is available in the marking rubric.
Assignment Submission: Only one group member to Upload on Moodle via Turnitin on behalf of the whole
team. The cover page needs to clearly state the names and student IDs of the group members.
Assignment Alarm: You can check the assessments similarity by submitting it to Turnitin prior to the due
date. However, you cannot make a resubmission after the due date, hence don’t make a mistake in
submitting the wrong file.
Please refer to the marking rubric for details about each marking criterion.
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Assessment 3 Marking Rubric: Presentation – 10%
Criteria
Visual Appeal
(15 marks)
Comprehension
(25 marks)
Presentation Skills
(20 marks)
Content
(25 marks)
Fail
(0 – 49%)
Credit
(65 – 74%)
Distinction
(75 – 84%)
High Distinction
(85 – 100%)
The visual aids show
poor creativity or clarity
and are often difficult to
read
The visual aids have
The visual aids are
The visual aids are
limited creativity or clarity reasonably creative, clear usually creative, clear
or are sometimes difficult and easy to read
and easy to read
to read
The visual aids are very
creative, clear and easy
to read
The presenters didn’t
understand topic. The
majority of questions
answered by only one
member or a majority of
information is incorrect.
Few members showed a
good understanding of
parts of topic. Only some
members accurately
answered questions.
Extensive knowledge of
topic by all. Members
accurately answered all
questions posed
Minimal eye contact by
more than one member
focusing on small part of
audience. The audience
was not engaged. The
majority of presenters
spoke too quickly or
quietly making it difficult
to understand.
Inappropriate or
disinterested body
language show by one
or more members.
Members focused on only Most members spoke to Good eye contact. The Constant eye contact.
part of audience.
majority of audience,
audience was engaged, The audience was
Sporadic eye contact by steady eye contact. The and presenters held the engaged, and
more than one presenter. audience was engaged by audience’s attention.
presenters held the
The audience was
the presentation. The
Proper speaking volume audience’s attention.
distracted by speakers
majority of presenters
and appropriate body
Appropriate speaking
reading from the board or spoke at a suitable
language. Demonstrated volume and body
notes. The speakers
volume. Some fidgeting a flow with the members language. High team
could be heard by only
by member(s) and fair
reliance.
half of the audience. Body body language. Some
language was non evident audience engagement.
or distracting. No
engagement with the
audience.
The presentation was a The presentation was
brief look at the topic but informative but several
many elements were left elements missing.
out.
Preparedness/ Participation Unbalanced
Group Dynamics
presentation or tension
resulting from over
(15 marks)
helping. Multiple group
members not
participating. Evident
lack of preparation and
/rehearsal. A
dependency on the
slides.
Total mark out of 100
Assessment mark:
/ 10
Pass
(50 – 64%)
Significant controlling by
some members with one
minimally contributing.
Primarily prepared but
with some dependence
on just reading off slides
Most showed a good
A wide knowledge of
understanding of topic. All topic was shown.
members able to answer Members correctly
most of the audience
answered all questions
questions
posed.
The presentation was a The presentation was a
good summary of the
concise summary of the
topic. Most of the
topic with all elements
important information was answered.
covered be the team.
Comprehensive and
complete coverage of
information. Good
interaction with the
audience.
Slight domination of one
presenter. Members
helped each other. Very
well prepared
All presenters knew the
information, participated
equally, and helped
each other as needed.
Extremely prepared and
rehearsed
All presenters knew the
information, participated
equally, and helped
each other as needed.
Extremely prepared and
rehearsed
Comment:
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Assessment 4
Assessment Type: Individual Reflection Report– 2,000 words.
Purpose: The individual reflection report allows you to evaluate your knowledge and skills in the course. It
is designed to encourage you to take ownership of your learning, performance and outcomes. This
assessment contributes specifically to learning outcomes a, b, c and d.
Value: 30%
Due Date: 5:00 pm Friday of Week 11
Assessment topic: Course Topic Reflection
Assignment Submission: Upload to Turnitin through Moodle.
Task details: You are to write a Reflective Journal on:
1.
how the readings, class activities, discussions observations and lectures have changed how you
communicate at work or life
2.
the things your assignment group did well or not so well, and consider what you could do to
improve in future group work
3.
how you will go from here to become a better communicator
Assignment Format: A title page – Individual KOI cover sheet, signed. No Abstract or Executive Summary
or table of contents is required. This report should have a heading and two or more sub headings for each
topic. The written text should be right and left justified and double spaced throughout. Please use a single
column format.
A minimum of seven scholarly references in the Harvard Anglia style are required in order to pass this
assessment. However, for a high mark, you will need to use many more scholarly references. Only one
Internet (www) resources will be allowed. It is very important that you assess the internet resource used for
credibility.
Single spaced, font Times New Roman 12pt, Calibri 11pt or Arial 10pt. You are encouraged to use
headings and sub-headings along with the use of a table in this assignment.
Turnitin
Assignment Alarm: You can check the assessment’s similarity by submitting it to Turnitin prior to the due
date. However, you cannot make a resubmission after the due date, don’t make a mistake in submitting the
wrong file. Ensure you do this assignment yourself. We are obliged to mark what is submitted at the due
date and time.
Please refer to the marking rubric for details about each marking criterion.
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Assessment 4 Marking Rubric Individual Reflective Journal – 30%
Criteria
Fail
(0 – 49%)
Organisation of ideas Disorganised and
incoherent.
(10 marks)
Clarity of expression
(incl. accuracy,
spelling, grammar,
punctuation)
Pass
(50 – 64%)
Credit
(65 – 74%)
Distinction
(75 – 84%)
High Distinction
(85 – 100%)
Shows some attempt to
organise in a logical
manner.
Shows organisation and Carefully and logically
coherence.
organised.
Carefully organised with
logic and imagination.
Meaning unclear and/or Meaning apparent, but
grammar and/or spelling language not always
contain frequent errors. fluent. Grammar and/or
spelling contain errors.
Language mainly fluent. Language fluent.
Grammar and spelling Grammar and spelling
mainly accurate.
accurate.
Fluent writing style
appropriate to document.
Grammar and spelling
accurate.
Demonstrates a
sophisticated understanding
of the theoretical content
raised in the assignment.
(20 marks)
Understanding of key Demonstrates an
concepts and issues inadequate
understanding of the
(20 marks)
theoretical content
raised in the
assignment.
Demonstrates an
acceptable understanding
of the theoretical content
raised in the assignment.
Demonstrates a good
understanding of the
theoretical content
raised in the
assignment.
Demonstrates an
accomplished
understanding of the
theoretical content raised
in the assignment.
Content and range
Lacks evidence of
knowledge relevant to
the topic.
Evidence of limited
knowledge of topic.
Evidence of factual
and/or conceptual
knowledge.
Reasonable knowledge of Comprehensive/detailed
topic and an awareness knowledge of topic
of a variety of ideas and presented with depth and
perspectives.
rigour.
Lack of personal
reflection and little
evidence of
engagement with
assignment task.
Some evidence of
personal reflection. Shows
acceptable level of
engagement with topic.
Sufficient evidence of
personal reflection and
engagement with
subject area.
Good self-awareness and Illustrates self-awareness
growth and sound
and growth and reveals inengagement with
depth engagement with key
assignment topic.
issues.
(25 marks)
Personal reflection
(25 marks)
Total mark out of 100
Assessment
mark:
Comment:
/ 30
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3.2 General information about assessment
a) Late Penalties and Extensions
An important part of business life and key to achieving KOI’s graduate outcome of Professional Skills is the
ability to manage workloads and meet deadlines. Consequently, any assessment items such as in-class
quizzes and assignments missed or submitted after the due date/time will attract a penalty (see below).
Students who miss mid-trimester tests and final exams without a valid and accepted reason (see below)
may not be granted a deferred exam and will be awarded 0 marks for assessment item. These penalties
are designed to encourage students to develop good time management practices, and create equity for all
students.
Any penalties applied will only be up to the maximum marks available for the specific piece of assessment
attracting the penalty.
Late penalties, granting of extensions and deferred exams are based on the following:
In Class Tests (excluding Mid-Trimester Tests)
o
o
No extensions permitted or granted – a make-up test may only be permitted under very special
circumstances where acceptable supporting evidence is provided. The procedures and timing to apply
for a make-up test (only if available) are as shown in section Applying for an Extension (see below).
Missing a class test will result in 0 marks for that assessment element unless the above applies.
Written Assessments
o
There is a late penalty of 5% of the total available marks per calendar day unless an extension is
approved (see Applying for an Extension section below)
Presentations
o
No extensions permitted or granted – no presentation = 0 marks. The rules for make-up presentations
are the same as for missing in-class tests (described above).
Mid-Trimester Tests and Final Exams
If students are unable to attend mid-trimester tests or final exams due to illness or some other event
(acceptable to KOI), they must:
o
o
o
Complete the Assignment Extension / Exam Deferment Form available from
https://forms.gle/YWwCVapeVeGULpGU6 as soon as possible, but no later than three (3) working
days after the exam date.
Provide acceptable documentary evidence in the form of a medical certificate, police report or some
other evidence that will be accepted by KOI.
Agree to attend the deferred exam as set by KOI.
Deferred exam
o
o
o
There will only be one deferred exam offered.
Marks awarded for the deferred exam will be the marks awarded for that assessment.
If you miss the deferred exam you will be awarded 0 marks for the assessment. This may mean you
are unable to complete (pass) the subject.
b) Applying for an Extension
If students are unable to submit or attend an assessment when due, and extensions are possible, they
must
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o
o
o
Complete the Assignment Extension / Exam Deferment Form available from
https://forms.gle/YWwCVapeVeGULpGU6 as soon as possible, but no later than three (3) working
days of the assessment due date.
Provide acceptable documentary evidence in the form of a medical certificate, police report or some
other evidence that will be accepted by KOI.
Students and lecturers / tutors will be advised of the outcome of the extension request as soon as
practicable.
Please remember there is no guarantee of an extension being granted, and poor organisation is not a
satisfactory reason to be granted an extension.
c) Referencing and Plagiarism
Please remember that all sources used in assessment tasks must be suitably referenced.
Failure to acknowledge sources is plagiarism, and as such is a very serious academic issue. Students
plagiarising run the risk of severe penalties ranging from a reduction in marks through to 0 marks for a first
offence for a single assessment task, to exclusion from KOI in the most serious repeat cases. Exclusion
has serious visa implications. The easiest way to avoid plagiarising is to reference all sources.
Harvard referencing is the required method – in-text referencing using Author’s Surname (family name)
and year of publication. A Referencing Guide, “Harvard Referencing”, and a Referencing Tutorial can be
found on the right hand menu strip in Moodle on all subject pages.
An effective way to reference correctly is to use Microsoft Word’s referencing function (please note that
other versions and programs are likely to be different). To use the referencing function, click on the
References Tab in the menu ribbon – students should choose Harvard.
Authorship is also an issue under plagiarism – KOI expects students to submit their own original work in
both assessment and exams, or the original work of their group in the case of a group project. All students
agree to a statement of authorship when submitting assessments online via Moodle, stating that the work
submitted is their own original work.
The following are examples of academic misconduct and can attract severe penalties:
o
o
o
Handing in work created by someone else (without acknowledgement), whether copied from another
student, written by someone else, or from any published or electronic source, is fraud, and falls under
the general Plagiarism guidelines.
Copying / cheating in tests and exams is academic misconduct. Such incidents will be treated just as
seriously as other forms of plagiarism.
Students who willingly allow another student to copy their work in any assessment may be considered
to assisting in copying/cheating, and similar penalties may be applied.
Where a subject coordinator considers that a student might have engaged in academic misconduct, KOI
may require the student to undertake an additional oral exam as a part of the assessment for the subject,
as a way of testing the student’s understanding of their work.
Further information can be found on the KOI website.
d) Reasonable Adjustment
The Commonwealth Disability Discrimination Act (1992) makes it unlawful to treat people with a disability
less fairly than people without a disability. In the context of this subject, the principle of Reasonable
Adjustment is applied to ensure that participants with a disability have equitable access to all aspects of the
learning for the subject. For assessment, this means that barriers to their demonstrating competence are
removed wherever it is reasonably practical to do so.
Examples of reasonable adjustment in assessment may include:
o provision of an oral assessment, rather than a written assessment
o provision of extra time
o use of adaptive technology.
The focus of the adjusted assessment should be on enabling the student to demonstrate achievement of
the learning outcomes for the subject, rather than on the method of assessment.
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e) Appeals Process
Full details of the KOI Assessment and Assessment Appeals Policy may be obtained in hard copy from the
Library, and on the KOI website www.koi.edu.au under Policies and Forms.
Assessments and Mid-Trimester Exams:
Where students are not satisfied with the results of an assessment, including mid-trimester exams, they
have the right to appeal. The process is as follows:
o
o
o
Discuss the assessment with their tutor or lecturer – students should identify where they feel more
marks should have been awarded – students should provide valid reasons based on the marking guide
provided for the assessment. Reasons such as “I worked really hard” are not considered valid.
If still not satisfied, students should complete an Application for Review of Assessment Marks form,
clearly explaining the reasons for seeking a review. This form is available from the KOI website under
Policies and Forms and is also available at KOI Reception (Kent St, Market St and O’Connell St). The
completed Application for Review of Assessment Marks form should be submitted as explained on the
form with supporting evidence attached to academic@koi.edu.au .
The form must be submitted within ten (10) working days of the return of the marked assessment, or
within five (5) working days after the return of the assessment if the assessment is returned after the
end of the trimester.
Review of Grade – whole of subject and final exams:
Where students are not satisfied with the results of the whole subject or with their final exam results, they
have the right to request a Review of Grade – see the Assessment and Assessment Appeals Policy for
more information.
An Application for Review of Grade/Assessment Form (available from the KOI Website under Policies and
Forms and from KOI Reception at Kent St, Market St and O’Connell St) should be completed clearly
explaining the grounds for the application. The completed application should be submitted as explained on
the form, with supporting evidence attached to academic@koi.edu.au .
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Assessment 1
Assessment Type: Individual Assessment – Communication Diary
1,500 words
Purpose: This assessment builds your oral and written communication
skills and gives you real life understanding of the challenges and
rewards of effective communication. This relates to learning outcome
a, b.
Value: 25% Due Date: Friday Week 4 by 5 pm
Submission: Soft copy uploaded to Moodle and Turnitin – Word.doc or
.docx. Topic: Communication Diary Task details: At work, and personally,
we are bombarded with business related messages on a daily basis.
These messages come from a range of people/companies and may be
through any number of formats including radio, television, email,
telephone/mobile, computer, face to face meetings or even hand-
written notes. They may be communicated to everyone, everyone at
work, people in your team or just to you.Some of these messages are
memorable (for the right/wrong reasons) and others are not.
Questions For this assignment you are required to keep a diary for four
different types of work/personal and/or study related communications
you received.
1. Submit a record of the communications you received in a word table,
using the below headings as a guide:
(a) Date(b) Mode (e.g. radio, phone, email, tv)(c) Type (e.g.
advertisement, payment request and donor collection)(d) Style (e.g.
humorous, friendly, apologetic)(e) Effective (i.e. yes/no)(f) Why/why not
effective (free text)
2. Choose two of these communications that you feel were well
constructed or were able to get the message across and analyse why
this was the case.
3. Choose two of these communications that you feel were poorly
constructed or did not get the message across and analyse why this
was the case.
4. Using your knowledge of theory taught in class, suggest methods that
could improve the poorly constructed communications.
While writing the assignment consider factors such as:
o Communication processo Nonverbal communicationo Interpersonal
componentso Intercultural componentso Choice of mediao
Timelinesso Who, why, when and how it was communicated and the
audience it was communicated to Assignment Format:Assignment
Format: A title page – Individual Kol cover sheet, signed. No Abstract
or Executive Summary is required. A table of contents page is required.
This report should have a heading and two or more sub headings for
each topic. The written text should be right and left justified and
double spaced throughout. Please use a single column format.
A minimum of seven scholarly references in the Harvard Anglia style
are required in order to pass this assessment. However, for a high
Table of Contents
1.Records of Communication……
2.Introduction …..
3. Communication which are Constructed Poorly (any two)
3.1 YouTube……
..3
..3
..3
…..3
……..4
3.2 Radio…
4. Communication which are Constructed well (any two)
4.1 Mailing.
..4
.4
4.2 Facebook…
.4
..4
5. Suggestion to Improve Poorly Constructed Communication..
5.1 Radio Communication….
5.2 YouTube….
6. Conclusion….
References
4
..5
…..6

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