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Develop a plan for building an effective team with representatives from different functional areas who will work together to solve a business problem.

Introduction

In the first assessment, you learned about the different functional areas of a chosen business and where you would intern. Then you were assigned to the IT department to work on the mission, vision, and code of ethics pages for the corporate website. Up to this point, you have looked at a broad view of the company functions and then a more narrow view of one IT project.

Now you are ready to learn about one of the key points of the mission of the company: teamwork. For this assessment, you will practice building a team to solve a problem in the company.

The ability to build, lead, and contribute to high-performing, collaborative teams are critical skills in any size organization.

In today’s rapidly shifting business world, organizations rely heavily on employees to navigate multiple teams that vary in duration and evolve and to successfully manage change. Understanding the challenges involved in teamwork can help organizations avoid chaos and achieve their desired results.

In this assessment, you will select members from different functional areas to form a team and plan the team guidelines for success and communication. Then you will analyze how the different members of the team might contribute to solving a business problem.

Scenario

In Assessment 1, you developed a well-rounded view of the company functional areas from the three internships you completed as a new employee. In Assessment 2, you worked with the IT department on a corporate webpage. Your task for Assessment 3 is to build and plan for a cross-functional team to solve a business problem.

In this assessment, you will bring in the knowledge you gathered earlier of your select company’s functional areas to assemble a team to solve a problem.

The business problem to be solved:

The logistics function (warehousing, trucking, and inventory) is having a problem with channels of distribution. Some customers have recently complained that their orders are delayed 2–3 weeks, while others have praised the company for delivering the orders in advance. It will require a cross-functional team to study and brainstorm solutions for the situation.

For this assessment, you will:

Access the Team Planning Activity to review the profiles of eight current employees and select three members to be in a team with you. Your manager will also assign one person to your team, so be on the lookout for the additional member. You will meet the assigned individual within the Team Planning Activity.

Highlight the strengths that each member brings to the team and indicate why those characteristics are important to an effective team by using the

Team Planning Worksheet [DOCX]

.

Develop a plan on the worksheet for building your team that you could present to the CEO as part of a budget plan and funding request for staff. You will also create some effective team communication practices and conflict resolution strategies that will support a successful team, and you’ll wrap it up with a final pitch to the CEO about how your plan will result in an effective team that will contribute to organizational success.

Instructions

Develop a plan for building an effective team with representatives from different functional areas that will work together to solve a business problem. Use the

Team Planning Worksheet [DOCX]

for the team building plan.

In preparation for this assessment, study your chosen company website to see what characteristics make its teams successful. Notice if it has any particular team guidelines or communication strategies that contribute to the group functions. You may have to observe the images on the website to make some assumptions about their teamwork.

Gather the background information you need about key characteristics of effective team members, group processes such as conflict resolution, and communication strategies that make teams successful. If you choose, you can read the articles in the “First Steps” resource.

Access the Team Planning Activity to review the profiles of eight current employees. Select three people to be members of your team based on their representation of the various functional areas and their individual characteristics. Fill in the grid with the information about each team member. Don’t forget that your manager will also assign one person to your team, so be on the lookout for the additional member. You will meet the individual within the Team Planning Activity.

Consider the business problem presented above and in the worksheet. In the Team Planning Worksheet:

Explain the reasons for including the specific functional areas in the organizational team.

Create a communication plan that includes recommendations for how the team will connect daily, weekly, and over the course of the project.

List 3–5 steps of a plan to solve the problem.

Explain strategies for delegating the various responsibilities in each step.

Describe how business skills from the functional areas will contribute to problem-solving and how individual soft skills of the team members will help to maintain a positive working relationship and functional problem-solving on the team.

Explain strategies that the team can use to resolve conflict.

Planning

Consider the following as rough guideposts for setting aside the time you need to do your work. You’ll want to adjust these as you learn more about your own pace and working style.

Research and Reading: 4 hrs.

Interactive activities: 30 mins.

Writing: 6 hrs.

Revising: 2 hrs.

Requirements

Font: Times New Roman, no smaller than 10-point font.

Organization: Based on the intended CEO audience, your answers should be well-organized and written in clear, succinct language.

Worksheet: Complete all sections of the Team Planning Worksheet, plus a reference page.

Resources: Include at least three reputable resources to support your ideas. Include a reference page.

APA: Follow APA rules for citing sources that support your analysis and conclusions. See

Evidence and APA

.

Competencies Measured

By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and scoring guide criteria:

Competency 3: Solve business problems using critical thinking and effective decision making.

Explain the reasons for including specific functional areas in an organizational team.

Competency 4: Explain the skills and characteristics of an effective team.

Create a communication plan that includes recommendations for how the team will connect daily, weekly, and over the course of the project.

Explain strategies for delegating responsibility within a team.

Describe the characteristics and soft skills of effective team members.

Describe strategies for handling conflict between members of a team.

Competency 5: Communicate in a manner that is scholarly, professional, and consistent with expectations for the field of business.

Team Planning Worksheet
Name
PART 1: Review the business problem and team member profiles within the Team Planning Activity.
Then fill in the charts below to select the team members for the problem-solving team, create a team
communication plan, and answer the questions about delegating responsibilities and resolving conflict.
PART 2: Select three members to be part of the team and give the rationale for each of your decisions.
Don’t forget to include the 4th team member assigned by your manager.
Name
Current department
Example: Owen
Davidson
Example: Distribution,
Truck Driver
Explain the reasons
for including this
specific functional
area in an
organizational team
in terms of the
advantages offered.
Example: It is essential
to get the perspective
of the Operations
functional area and
ensure the supply chain
team is involved in the
problem-solving since
they will be the ones
that will have to
implement the
solution.
What role would this
individual fill on the
team?
Example: Owen is
known as a team
player, and because of
all his connections, he
will be the team’s
information gatherer.
Team Member 1:
Team Member 2:
1
Team Member 3:
Assigned Team
Member 4:
PART 3: Create a communication plan that includes recommendations for how the team will connect
daily, weekly, and over the course of the project. Include innovative, reliable technology strategies where
possible. Use proper spelling and grammar. Your plan should be 1–2 paragraphs.
PART 4: Solving the Business Problem and Delegating Tasks
Business Problem
The logistics function (warehousing, trucking, inventory, etc.) is having a problem with channels of
distribution. Some customers have recently complained that their orders are delayed 2-3 weeks, while
others have praised the company for delivering the orders in advance. It will require a cross-functional
team to study and problem-solve the situation.
List the steps to solve the distribution problem and then select team members who could be responsible
for the task based on their business skills and soft skills.
Step
Action
Team member(s)
List business skills
Describe effective
from their function
team
characteristics and
explain how those
characteristics
2
would support a
team effort
example
Identify and define the
problem, gather
information
Owen
Example: List members
and their work-related
strengths that will help
define the problem.
Example: Owen—
knowledge of
inventory from the
trucking perspective,
understands the
delivery schedule
problems.
List soft skills that will
help accomplish this
task.
Example: Owen—
understands the
problem from the
customer’s
perspective from
delivery problems.
He is a team player
and can see all sides
of a problem.
1
2
3
4
PART 5: Conflict Resolution
Describe strategies that will be used to avoid and resolve conflicts between members of the team.
â–ª
Also consider the consequences of not addressing the conflict.
Use proper spelling and grammar. Your response should be 1–2 paragraphs.
PART 6: Conclusion
3
Summarize how your plan will result in an effective team that will contribute to organizational
success. Use proper spelling and grammar. Your summary should be 1–2 paragraphs.
4

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