Description
Week 4 Assignment – Block Business Letter
Preparation
Video Walkthrough
Watch the
Video Walkthrough
for this assignment.
Choose one of these professional scenarios from your Week 2 assignment:
Scenario
Amber, Savannah, and Stephen work for Knowledge, Inc., a consulting firm. While on a conference call with Tim Rice Photography, an established client, the group discusses potential problems with a marketing campaign. Tim Rice, lead photographer and owner, insists the marketing is working and changes are not needed.
Amber reaches over to put Tim on mute but inadvertently pushes the wrong button. She immediately says to Savannah and Stephen that the marketing campaign is not working and that “Tim should stick to taking pretty pictures.†Tim responds, “You know I can hear you, right?â€Â
Instructions
Using the guidelines outlined in Chapter 7, “Delivering Bad-News Messages” in
BCOM
9th edition (pages 116–136), assume the role of a company manager and write a block business letter that provides bad news to the recipient, adhering to the following requirements:
Content:
Address the communication issue from the scenario.
Provide bad news from the company to the recipient.
Concentrate on the facts of the situation and use the inductive or deductive approach.
Assume your recipient has previously requested a review of the situation via
, letter, or personal meeting with management.
Include the proper introductory elements (sender’s address, date, recipient’s address). You may create any details necessary in the introductory elements to complete the assignment.
Provide an appropriate and professional greeting or salutation.
Format:
The block business letter should follow the form of the example on page 123 of the textbook.
Use single-space paragraphs and double-space between paragraphs.
Limit the letter to one page.
Clarity or Mechanics:
Focus on clarity, writing mechanics, and professional language and style requirements.
Run spell and grammar check before submitting.
FIGURE 7.3 GOOD EXAMPLE OF A REFUSAL FOR A FAVOR
Good
2700 Rosehill Way• Canton, OH 02139-2700
• Phone 617 555-8700 • 617 555-7961
September 12, 2017
David Joseph, President
Global Reading Project
385 Quaker Lane
Chicago, IL 83331
Beresnev/Shutterstock.com
Dear David:
Introduces the subject without
revealing whether the answer
will be “Yes†or “No.”
Gives reasons that will seem
logical to the reader.
Subordinates the refusal by
placing it in the dependent
clause of a complex sentence.
Alludes to providing help in
another form.
You are commended for your commitment to providing books to disadvantaged
children around the globe. Learning to read provides children with the oppor-
tunity to gain an education and better contend with our competitive world.
The recent opening of your 20th library marks an important milestone in your
organization’s efforts. It deserves significant recognition of your organization’s
progress, and selecting a notable speaker for this event is important in attaining
press coverage. Unfortunately, my client, author Jack Squires, believes that the
topics of some of his books may not align with your organization’s best interests.
I do represent a number of other authors that may better meet your needs. If you
are interested in having a discussion about having one of the other authors that
I represent speak at your event, please call me at 888-2351.
Sincerely,
Nandini
Nandini Forouk
Publishing Agent
Closes positively with a
counterproposal. Conveys
goodwill and provides a
telephone number.
Format Pointer
Signs first name only because
the writer knows the receiver
well.
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