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Introduction

1. In order to facilitate learning of the

course

subject, this

course

requires each student

to conduct a first-hand field research on an off-campus local business or non-profit

organization with 50 or

more

employees.

2. The research project is expected to turn out a comprehensive term paper on the

company’s management practices. The term paper should be 5,000 – 6,000 words

(excluding

references

, tables, and other attachments) and due on Sunday, July 3, 11:59

pm.

3. The term paper composes 23 points of the

final

grade (standard 100 points).

The Term Paper

1. The term paper needs you to apply major theories in the

course

to your target

organization’s situation. It is expected to compose six major parts, which themes, topics,

and lengths are described in the table in the end of this

Instructions

.

2. The paper should be solidly based on thorough understanding of text contents in the first

place. In addition, specific presentation of the target organization’s practices (such as

examples) on all those aspects should be emphasized over general

discussion

of those

topics.

3. In order to apply the theories in the text, the research also needs information from the

following three major

sources

:

First hand data. You are required to interview at least one manager at the top, middle,

and first-line levels respectively (total interviewees: 3). Detailed notes need to be taken

during interviews. Recording interview conversation with the interviewee’s permission

is preferable. The interviewee’s name,

contact

information, job title, and tenure at the

company as well as interview time and duration are also expected to be provided in the

final

paper. You are also encouraged to use information from your systematic

observation of the organization’s business on site.

Business publications. Each paper is expected to use at least 10

references

of business

publications related to its target organization from public

sources

. You may search ISU

library’s online catalog for books and online database1 (such as EBSCO, ProQuest, and

Lexis-Nexis) for articles. Articles from popular business publications such as Wall Street

Journal, Bloomberg Business Week, Fortune, Forbes, and The Economist as well as

local newspapers are preferred. The quality of the articles used as

references

will be

taken into account for the

evaluation

of the paper.

Organizational web site and documents. Using information on an organization’s web

site and corporate documents is optional. This type of information can be used only if

they are rephrased with your own language and appropriate hyperlink and/or

references

1 Call the library reference desk (237-2580) for help on how to use those databases if needed.

BUS 371.302 Document Dossier, 10 of 13

are provided. Besides, the information should be cautiously used and treated in a way

similar to the company’s commercials.

4. For the term paper, logical structure, in-depth analysis, creative insights, and good

integration of

course materials

are highly emphasized for grading. Besides, the paper is

expected to use 12-point

font

, double spacing, and reference styles and other formats for

undergraduates recommended by APA. It should also be submitted as MS Word files

rather than MS Works files (i.e., “.wps” files are unacceptable and will not be graded).

See the Grading Criteria for Writing Assignments in this Dossier.

5. The term paper is expected to be your original product of field research. You are

encouraged to use first hand data, i.e., information collected through personal interview,

observation, survey, etc. Existing information from online/web site, corporate

documents, and/or publications may be used only if the original contents have been

appropriately rephrased with your own language and appropriate

references

and credits

are provided. Otherwise the paper would be treated according to the University

Standards (3.01).

BUS 371.302 (CRN 30394)
Management and Organizational Behavior
Online section, Summer 2022 (4 Weeks)
COURSE DOCUMENT
DOSSIER
Dr. Wei He
Indiana State University
Donald W. Scott College of Business
Organizational Department
Terre Haute, IN 47809
Office: FD 327
Email: wei.he@indstate.edu
Phone: (812) 237-2373 / Fax: (812) 237-8129
PREFACE
This dossier provides you with a collection of documents needed for course work in
this class as a supplement to the course syllabus.
For your academic success in this class, it is very important to understand and follow
the instructions and requirements in the documents as the course proceeds.
Any questions regarding any documents or other course contents should be promptly
reported to me via email to wei.he@indstate.edu.
Thank you and welcome aboard.
BUS 371.302 Document Dossier, 2 of 13
CONTENTS
PREFACE 2
1.
VIRTUAL OFFICE HOUR GUIDE ………………………………………………………………4
2.
RESUME GUIDELINES……………………………………………………………………………….5
3.
QUIZ GUIDELINES……………………………………………………………………………………..6
4.
ESSAY QUESTION & CASE STUDY GUIDELINES …………………………………..8
5.
REEARCH PROJECT AND TERM PAPER INSTRUCTIONS ……………………9
6.
LITERATURE SEARCH GUIDE ……………………………………………………………….12
7.
GRADING CRITERIA FOR WRITING ASSIGNMENTS ………………………….13
BUS 371.302 Document Dossier, 3 of 13
1.
VIRTUAL OFFICE HOUR GUIDE
Should you have any questions or need any help with the class, please feel free to join our
virtual office hours any Monday or Thursday 10-12 through Zoom meeting (open house
style) according to the information below. But you must have Zoom application installed on
your laptop or cell phone and your ISU Zoom account activated ahead.
ï‚·
ï‚·
Join Zoom Meeting
https://indstate-edu.zoom.us/j/8549477514
Meeting ID: 854 947 7514
One tap mobile
+13017158592, 8549477514# US (Washington D.C)
13126266799, 8549477514# +US (Chicago)
Dial by your location
+1 301 715 8592 US (Washington D.C)
+1 312 626 6799 US (Chicago)
+1 646 558 8656 US (New York)
+1 253 215 8782 US (Tacoma)
+1 346 248 7799 US (Houston)
+1 669 900 9128 US (San Jose)
Meeting ID: 854 947 7514
Find your local number: https://indstate-edu.zoom.us/u/ayrKAldor
BUS 371.302 Document Dossier, 4 of 13
2.
RESUME GUIDELINES
This assignment requires every student in this class to submit their up-to-date personal
resume (one-page) in MS Word file through its designated link in Module 1 in Canvas.
Submission by other means – such as hard copy or attachment to an email – will not be
accepted for grading.
This assignment serves two purposes: a) to help me understand your learning background;
and b) to help you practice your Canvas submission skill.
Although it is up to you for resume style, a submitted resume must follow professional
manner and include at least the following information:
o Current mailing address and phone number
o Permanent (or favorite) email address
o Education and work experiences
As an example, my resume can be found in the Canvas course site in the section of
Welcome: Instructor & Student Self-Introduction, Module 0.
This assignment composes 20 points towards the final grade (standard 1,000 points) and is
due at the time indicated in the syllabus.
BUS 371.302 Document Dossier, 5 of 13
3.
QUIZ GUIDELINES
1) General. In order to enhance effective learning of course contents, this course provides
one open book, online quiz for each of the 15 modules (textbook chapters) covered. You
are required to take all the 15 quizzes. In addition, a not-for-credit mock quiz is provided
for practice purpose.
2) Question, duration, and availability. Each quiz consists of 20 multiple choice
questions based on the chapter contents and allows 25 minutes (duration) and just one
attempt (e.g., multiple attempts on a quiz are unavailable) to complete. All 15 quizzes
will be available since day one of the class and expire on their specific due dates (see the
quiz schedule below) each Sunday, 11:59pm. Although you can take a quiz within any
continuous 25 minutes at your own convenience during its availability, it is strongly
recommended that you take the quizzes weekly as the class proceeds. Whenever a quiz
begins, however, it must be finished and submitted within the 25-minute window
indicated by Canvas. Otherwise late submission would not be accepted and graded.
3) Quiz schedule.
Week & Date
1
(06/06 – 6/12)
2
(06/13 – 6/19)
3
(06/20 – 6/26)
4
(06/27 – 07/03)
Quiz #
Modules 01-04
1-4
Chapter #
Available for Testing
Monday, 06/06 – Sun., 06/12, 11:59pm
Modules 05-08
5, 7, 9, & 10
Monday, 06/06 – Sun., 06/19, 11:59pm
Modules 09-12
11, 14, 15, & 16
Monday, 06/06 – Sun., 06/26, 11:59pm
Modules 13-15
17-19
Monday, 06/06 – Sun., 07/03, 11:59pm
4) Grading. Each of the 15 quizzes assigned will account for 20 points (i.e., each
multiple choice question is worth 1 point) and the 10 out of the 15 quizzes totally 200
points towards the final grade (standard 1,000 points). If you take fewer than 10
quizzes, each missed quiz will result in a deduction of 20 final-grade points. In
contrast, if you takes more than 10 quizzes, only your 10 top scored quizzes will be
credited towards the final grade (i.e., the lowest five scores will be dropped).
5) Make-up. No make-up quizzes will be given except for personal medical emergency
(documentation needed), which should be promptly reported to me via email prior to
the quiz’s expiration time. Students who experience and report technical difficulty 24
hours prior to the expiration time might be given a chance to make up the quiz.
Students who miss a quiz during the week or decide to take a quiz on Sunday but fail
to complete the quiz due to technical problems are advised to take the missed or
incomplete quiz as one of the five not-for-credit “freebies” allowed without make-up.
You are also recommended to use desktop or laptop computers with stable internet
connection other than tablets or cellphones with unstable wireless connection.
6) Review. Quiz questions and answers can be available for review upon request, but only
after a quiz’s expiration time. The form of questions and answers for review will be
decided by me. You are not allowed to share quiz questions and answers with anyone
inside or outside the class if you receive the privilege to review quiz questions and
answers.
BUS 371.302 Document Dossier, 6 of 13
7) Respondus Lockdown Browser. All weekly quizzes must be taken on Respondus
Lockdown Browser only; none of other browsers will work for weekly quizzes. If you
have never used Lockdown Browser to take an online test before or you don’t have
the browser on the present computer, you can click this link to learn how to download
and install the browser on your computer:
http://challenger.indstate.edu/Canvas/tutorials/student/How_to_download_and_install
_lockdown_browser/index.php. Before you formally take a weekly quiz on
Redpondus Lockdown Browser, please make sure you try it at least once by taking
the mock quiz in Module 0, which is set for Respondus Lockdown Browser only.
8) Study advice. Answering 20 multiple choice questions within 25 minutes can be
stressful if you are not well prepared and unfamiliar with the chapter contents. It is
impossible to look up all the right answers in the textbook chapter within 25 minutes.
Instead, you are advised to carefully read the textbook chapter at least twice, mark
important points, and have the text available before you begin a quiz. The minimum
study time suggested for preparing a quiz is two hours, in addition to the time for regular
study on a chapter.
9) Academic integrity. The taking-home, open-book, and online nature of quizzes is for
the student’s convenience and learning effectiveness and should by no means be abused.
You are required to complete all quizzes individually with the help of the textbook
and/or your personal notes. Any form of team work and/or use of illegitimate resources
(such as teaching materials for instructor’s use only) for any quizzes is strictly
prohibited. I reserve the right to investigate any suspicious quiz scores, void reasonably
doubtful scores, and/or take further actions against all parties involved according to the
University Standards (3.01).
BUS 371.302 Document Dossier, 7 of 13
4.
ESSAY QUESTION & CASE STUDY GUIDELINES
This course assigns one essay question and one case study for each chapter, which is
actually one of the Discussion Questions of the chapter, and one case study, which is the
“application case” of the chapter (see the table below).
You are required to prepare your answers to all the four (or three) essay questions and those
questions for the four (or three) cases on a weekly basis and submit them together through
Canvas section each Sunday, 11:59pm. Neither late submission nor email attachment will be
accepted and graded.
Your essay answers and case study reports (answers to case questions) should be primarily
based on course materials rather than common sense, and should be elaborate rather than
sketchy. A typical essay is expected to be 200-300 words and a case study report 400-600
words.
Academic integrity. You are required to prepare all 15 essays and 15 case study reports
individually; any form of teamwork is prohibited. All parties who submit duplicated or
much the same answers with minor rephrasing will be treated according to the University
Standards (Section 3.01).
Week
1
(06/0606/12)
2
(06/1306/19)
3
(06/2006/26)
4
(06/2707/03)
Module
Textbook
Chapter
Essay Question
Discussion
Question #
Page(s)
Case Study
Case Title
Page(s)
1
1
1
29
Coture Salons
32-33
2
2
3
66
Freeland Office Furniture
68-69
3
3
7
101
XLO Corporation
103-104
4
4
1
136
Talley Guitars
138-139
5
5
6
170
Hull Engineering
172-173
6
7
1
242
Park Hill Museum
243-244
7
9
4
314
Metro Government
316-317
8
10
4
360
Ace’s Freshest Grocery
Store
362-363
9
11
3
396
Chopper’s Sausage House
399
10
14
7
517
Conficio Industries
521-522
11
15
4
561
Pulse Exercise Systems
564-565
12
16
3
599
Morgan’s Department Store
602
13
17
2
637
Brainchild
641-642
14
18
5
679
Superstars?
681-682
15
19
3
714
Grading the Teachers
716-717
BUS 371.302 Document Dossier, 8 of 13
5.
REEARCH PROJECT AND TERM PAPER INSTRUCTIONS
Introduction
1. In order to facilitate learning of the course subject, this course requires each student
to conduct a first-hand field research on an off-campus local business or non-profit
organization with 50 or more employees.
2. The research project is expected to turn out a comprehensive term paper on the
company’s management practices. The term paper should be 5,000 – 6,000 words
(excluding references, tables, and other attachments) and due on Sunday, July 3, 11:59
pm.
3. The term paper composes 23 points of the final grade (standard 100 points).
The Term Paper
1. The term paper needs you to apply major theories in the course to your target
organization’s situation. It is expected to compose six major parts, which themes, topics,
and lengths are described in the table in the end of this Instructions.
2. The paper should be solidly based on thorough understanding of text contents in the first
place. In addition, specific presentation of the target organization’s practices (such as
examples) on all those aspects should be emphasized over general discussion of those
topics.
3. In order to apply the theories in the text, the research also needs information from the
following three major sources:
First hand data. You are required to interview at least one manager at the top, middle,
and first-line levels respectively (total interviewees: 3). Detailed notes need to be taken
during interviews. Recording interview conversation with the interviewee’s permission
is preferable. The interviewee’s name, contact information, job title, and tenure at the
company as well as interview time and duration are also expected to be provided in the
final paper. You are also encouraged to use information from your systematic
observation of the organization’s business on site.
Business publications. Each paper is expected to use at least 10 references of business
publications related to its target organization from public sources. You may search ISU
library’s online catalog for books and online database1 (such as EBSCO, ProQuest, and
Lexis-Nexis) for articles. Articles from popular business publications such as Wall Street
Journal, Bloomberg Business Week, Fortune, Forbes, and The Economist as well as
local newspapers are preferred. The quality of the articles used as references will be
taken into account for the evaluation of the paper.
Organizational web site and documents. Using information on an organization’s web
site and corporate documents is optional. This type of information can be used only if
they are rephrased with your own language and appropriate hyperlink and/or references
1
Call the library reference desk (237-2580) for help on how to use those databases if needed.
BUS 371.302 Document Dossier, 9 of 13
are provided. Besides, the information should be cautiously used and treated in a way
similar to the company’s commercials.
4. For the term paper, logical structure, in-depth analysis, creative insights, and good
integration of course materials are highly emphasized for grading. Besides, the paper is
expected to use 12-point font, double spacing, and reference styles and other formats for
undergraduates recommended by APA. It should also be submitted as MS Word files
rather than MS Works files (i.e., “.wps” files are unacceptable and will not be graded).
See the Grading Criteria for Writing Assignments in this Dossier.
5. The term paper is expected to be your original product of field research. You are
encouraged to use first hand data, i.e., information collected through personal interview,
observation, survey, etc. Existing information from online/web site, corporate
documents, and/or publications may be used only if the original contents have been
appropriately rephrased with your own language and appropriate references and credits
are provided. Otherwise the paper would be treated according to the University
Standards (3.01).
BUS 371.302 Document Dossier, 10 of 13
Content Guidelines for the Term Paper
Part
1
Theme
Introduction
Required Topics




2
Planning





3
Organizing





4
Leading




5
Controlling





6
Conclusion

The organization’s current situation (e.g., name,
location, web site, ownership, industry, main
products/services, sales (or annual budget), employee
and manager size and composition, etc.)
The organization’s history (e.g., year of establishment,
major ownership/ leadership change, etc.)
The organization’s external environment (i.e., general
environment and task environment)
The organization’s culture (e.g., artifacts, values,
assumptions and believes, etc.)
Mission statement of the organization
The importance of planning to the organization
Goals and plans at different levels in the organization
The importance of certainty, risk, uncertainty, and
ambiguity to the organization’s decision making.
Utilization of different decision models in the
organization.
The organizational chart of the organization
The importance of organizing to the organization
Characteristics of the organization’s vertical
structure (e.g., chain of command, centralization vs.
decentralization, etc.)
The organization’s type of departmentation and its
advantages and disadvantages
The relationships between the organization’s
structure and its strategy, environment, technology,
and workflow.
The importance of leadership to the organization
The primary leadership style in the organization and
its advantages and disadvantages
The primary motivation approaches for employees
used by the organization and their effects
Team work and employee empowerment in the
organization
The meaning and importance of control to the
organization
The manifestation of feedback control in the
organization
Budgetary control in the organization
Financial control approaches used by the organization
and their pros and cons.
Implementation of Total Quality Management
(TQM) techniques in the organization.
Your general comments and suggestions on the
organization’s management practices.
BUS 371.302 Document Dossier, 11 of 13
Expected
Length
(words)
500-600
1,000-1,200
1,000-1,200
1,000-1,200
1,000-1,200
500-600
6.
LITERATURE SEARCH GUIDE
The following is a brief, step-by-step guide that helps you search literature for your group
paper. If you need more detailed assistance or have any questions, please contact me or a
business librarian at http://lib.indstate.edu/about/staff/subjects.asp.
1. Go to http://lib.indstate.edu/ (ISU’s Cunningham Memorial Library)
2. In the section “For Students,” click Electronic Resources (e-journals, e-books,
databases)
3. Choose EBSCOhost under “Recommended Databases”
4. Enter your Sycamore username and password if prompted
5. Choose Business Searching Interface (the third one on the list)
6. Click Advanced Search (the middle button under the blank field)
7. Enter the name of the company you are studying in the first blank and choose “TX All
Text” in the second blank on the same row.
8. Click the “Search” button.
9. You may want to try other key words (than the company’s name) and fields of search,
such as using key words “employee motivation” in “SU Subject Terms” or in “AB
Abstract”. A useful tip is that you may want to start with either the field AB or SU and
then try the field TX if the first two fields cannot produce enough good literature.
10. You may also set conditions, e.g., AND Wall Street Journal in “SO Source”, so that
you can find those articles with your key words in certain publication only.
11. One search may produce hundreds of articles. You need to skim their publication titles
and abstracts to identify those really valuable for your term paper. For the minimum
literature requirement, you probably need to skim over a hundred articles -you can do it
pretty quickly as soon as you know how the search works.
12. The most valuable articles are those that a) focus on your company and/or the topic of
your research; and 2) are published by popular business magazines and newspapers,
such as Harvard Business Review, The Wall Street Journal, Bloomberg Businessweek,
Fortune, and The Economist. In addition to trade articles in popular business
publications, academic articles in research journals (especially their literature review
part) may help you better understand the conceptual background of your research topic.
BUS 371.302 Document Dossier, 12 of 13
7.
GRADING CRITERIA FOR WRITING ASSIGNMENTS2
Integration
 Applies ideas from the readings to issues in the paper.
 The application of concepts clarify issues/problems in the situation.
 Application of concepts shows an accurate understanding of the readings.
 The source of the idea is clearly documented (e.g., Bennis (19xx) argues that…Or
Nadler and Tushman’s (19xx) model of organization is applied).
Logic and Content
 Claims, arguments and propositions are specific and clearly stated.
 Claims provide a consistent viewpoint throughout the paper.
 Claims are supported with evidence (facts, statistics, quotes).
 Objective evidence (facts, statistics) rather than authority or personal experiences is used
often.
 Explanation is provided where the relationship between claim and evidence is not
obvious.
Organization and Structure
 Identifies the central idea (thesis) in the introduction.
 Headings, subheadings and indentations/spacing are used to help guide the reader
through the paper.
 Each paragraph has a topic statement identifying its central ideas and the other sentences
also deal with this central theme.
 The conclusion summarizes the arguments, is congruent with your introduction and
provides new information.
Writing
 The length of the sentences are varied to avoid monotony.
 Unnecessary words are eliminated and interposes avoided.
 Definite, specific and concrete language is used.
 Unnecessary and meandering repetitions are eliminated.
 The paper is free from grammatical errors and misspellings.
 The paper should use 12-point font, double spacing, and reference styles and other
formats for undergraduates recommended by APA3.
 All written assignments are expected to submit as Microsoft Word document (*.doc)
through the designated links in their respective modules in Canvas. Other document
format or submission as email attachment is unacceptable.
2
3
Courtesy of Dr. John Lewis, III, Carroll School of Management, Boston College.
For more format information, check out https://owl.purdue.edu/.
BUS 371.302 Document Dossier, 13 of 13

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