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The most essential, yet problematic, element for IT professionals is communication. The most effective IT executives are those who can communicate technological solutions to a non-technical audience. Writing a technical paper is a great thing, but it’s of little value to those who do the funding.

For this assignment, create PowerPoint (PPT) presentations for Deliverables 1-4 to complement the written papers

Resume and Career Center
Resume and Career Center Resources
Juan Machense
Colorado State University, Global Campus
ISM561: Business Continuity and Disaster Recovery
Professor Ryan Averbeck
May 30, 2022
Resume and Career Center
Resume and Career Center Resources
Tailoring your resume as an entry level IT associate will depend on the kind of employment
considered. If it is a traditional position, then there are some general points to consider when
tailoring your resume:
1. Experience in the field – If you have experience in the field, then it should be listed. If
not, then it should be omitted.
2. Education – Make sure that you list your education and any certifications or degrees that
you might have received. If possible, include GPA information if it is above 3.0 on a 4.0
scale (or equivalent), as this will show that you were able to handle college-level work
without difficulty.
3. Skills – List any skills that are relevant to the position being applied for, such as database
administration or programming languages like Ruby on Rails or Java SE 7+. It’s also
important to mention any tools or programs that you use regularly in your work
environment such as MS Office products or JIRA Software.
4. Work experience – Include any previous jobs where you have utilized skills mentioned
above or performed tasks related to these skills (e.g., database administration).
It is suggested to research other resumes in the field and try to emulate and see what worked for
them. You can also look at sample resumes online or ask former professors or people who work
in the field who would benefit from being in a mentorship position.
For an employer that seeks an entry-level IT position, one must be sure to consider the following
Resume and Career Center
1. Analytical ability: The ability to gather and evaluate information and apply it to realworld situations.
2. Communication skills: The ability to effectively communicate ideas, information, and
thoughts to other people.
3. Critical thinking: The ability to understand the nature of a problem or situation and
determine the best course of action.
4. Decision making: The ability to evaluate facts, consider alternatives and make choices in
order to solve problems or make decisions.
5. Customer service orientation: The desire to help others through quality service, as well as
the ability to understand what customers want (and don’t want) from their interactions
with you or your company.
6. Computer proficiency. Employers want to know that you possess the ability to use
multiple types of software programs and understand how they work together. This
includes using word processing programs like Microsoft Word, spreadsheets like
Microsoft Excel and presentation software like Microsoft PowerPoint. Employers also
look for applicants who have demonstrated knowledge of operating systems such as
Windows XP and Vista as well as understanding how computers communicate with each
7. Customer service skills. Employers want candidates who can communicate effectively
with customers by listening actively and asking questions that show interest in what their
customers need or want from them.
Resume and Career Center
CSU Global Career Center
The CSU global career center website offers a variety of resources to assist students and
alumni alike that are looking to make advancements on their career. They include networking
opportunities, career coaching and resume reviews. There are also a variety of members looking
to take advantage of mentorship opportunities. One even has the ability to join groups related to
their careers and interests. I had the opportunity to have a sit down and resume review from a
few of the professionals assigned to me by the center. During my resume review, I made it clear
that I have very little practical experience in the field of IT. My mentor at the time made it clear
what I would have to do and the changes that would have to be made in order to be better
considered for entry level positions. The CSU Global career center offers a plethora of resources
and opportunities that give students and alumni both the resources they need to make necessary
The Impact of Saas
The Impact of SaaS
Juan Machense
Colorado State University, Global Campus
ISM581: Capstone IT Management
Professor Ryan Averbeck
June 15h, 2022
The Impact of Saas
Impacts of SaaS on enterprise software strategies
SaaS refers to a model of application distribution hosted by cloud computing vendors
over the internet and available for customer access. SaaS is a service accessible to all users via a
graphical user interface or web browser. SaaS enables the firm to access business applications
relatively low cost compared to licensed traditional applications such as business-critical
software systems. SaaS customers do not incur the cost of hardware infrastructure, maintenance,
and software installation because the application is hosted remotely via the internet cloud. In the
traditional software model, the software is referred to as a product sold and installed on
computers, unlike the SaaS model, which refers to software as a service. This model enables
organizations to provide a better experience to consumers (Loukis et al., 2019). This paper
evaluates the impacts of SaaS on business software strategies and licensing.
Eliminates the cost
According to Lee (2021), the SaaS model enables various enterprises that use it to save
on costs differently. When business firms opt for traditional software, it incurs the cost of buying
and licensing the software. Besides, the firm incurs additional costs for purchasing required
computer hardware, training and developing employees, and hiring IT experts to provide
technical support. SaaS applications can help reduce IT-related costs. Furthermore, SaaS is vital
in reducing the cost of software management and development because cloud vendors do the
software management and installation. The organizations only pay subscription fees for the
software they buy, and there is no licensing or technical support cost. SaaS applications are
multitenant, meaning that a single hosted software can be shared with multiple users. Thus, cloud
vendors can provide subscription fees at relatively low prices compared to traditional per-user
The Impact of Saas
Improves customization
The study of Ali et al. (2019) shows that the impact of the SaaS models on enterprise
software is its extensive scalability and flexibility. Cloud providers with multitenant software can
customize their SaaS applications to meet the market demand of various individuals and the
business requirements of the consumers. The business can quickly adopt and deploy the SaaS
model. For instance, whenever the consumers request various product customization of SaaS
software to align with their business process and model, the cloud vendors can quickly and
effortlessly respond without relying much on the support of IT experts. The SaaS application
model provides APIs that synchronize and integrate with programs like CRM and ERP
application suites. The flexibility of the SaaS application makes it suitable for the IT department
and can act as an instrument for successfully implementing various business strategies in the
The SaaS application model is highly scalable because it is cloud-based and has a low
servicing requirement and infrastructure requirement at the consumer’s end, meaning they do not
need human resources and thus can be deployed anywhere globally. The quick measure of
scalability is the Annual Recurring Revenue (ARR) growth, which shows how fast business is
growing. Scalability is an important issue that faces SaaS applications. A single instance of a
SaaS application hosted by cloud vendors can be shared by multiple users (tens or hundreds of
users) and firms (tenants). A tenant may comprise hundreds or thousands of users. Therefore, the
SaaS application concurrent access is significantly high. It is critically important for SaaS
applications to handle a large number of requests efficiently. There are various aspects of SaaS
application that impact its scalabilities, such as tenant awareness, levels of scalability
The Impact of Saas
mechanism, workload support, database access, software architecture, automated migration, and
recovery and fault-tolerance (Dong et al. 2021).
Dong et al. (2021) one of the SaaS application performance issues is response time
degradation encountered by cloud vendors caused by changes in software environment runtime.
SaaS application comprises various atomic services deployed on distributed deployment
resources, which work together with the software. To solve the response time degradation and
enhance the operational efficiency of the software, the cloud vendors respond by adopting
various scaling methods such as scaling up or scaling out the deployment resources. However,
scaling up or scaling out deployment resources increases costs due to renting more deployment
Improves customer services
Loukis et al. (2019), in the traditional model, firms engaged with consumers via human
interactions over the phone or face-to-face. The current business services embrace more online
interactions. SaaS model specializes in CRM; for instance, Salesforce.com enables businesses to
develop or achieve techniques to measure consumer behavior on different business products and
services. The SaaS model enables the business enterprise to intervene in a phone conversation or
human interaction to identify potential customers of their products and services. Furthermore, the
SaaS model assists business enterprises in understanding and evaluating consumer behavior and
concludes on appropriate product and service improvements.
Increases flexibility
The current global business market is constantly changing, making it significant for
business organizations to cope with changing demands of the employees. As employees try to
The Impact of Saas
balance family and the demands of work, there is a need for business firms to provide an
alternative working pattern to their workers. A flexible working environment allows the workers
to balance family life and work. Therefore, with the SaaS application, employees can work offsite provided they have the resources needed to accomplish their work. Flexible working patterns
are significant to business enterprises because remote working enables the firm to reduce
overhead costs like office rental fees (Loukis et al. (2019)
Streamlines the business process
The SaaS software application model reduces the time needed to update and manage
software applications because cloud vendors take care of these issues. In the SaaS model,
business software applications can be upgraded easily without waiting for long investment
cycles. It is also possible to automate the business enterprise’s documentation process, which
helps save time. Enterprise information system computing storage and power requirement can be
scaled out within a short time, and upgrades released to scale in rapidly. The business can easily
buy available computing capabilities at any time in any amount (Li 2017)
Impacts of SaaS on network operations
Ouda et al. (2022) The SaaS software model’s impact is an increased bandwidth demand.
Apart from enterprises using NetSuite and Salesforce solutions, the organizations take advantage
of cloud file-sharing services such as Dropbox, collaboration applications, office 365, YouTube,
Netflix, and Spotify. Due to the insatiable demand for bandwidth, the business network
operations struggle to meet the bandwidth requirement and plan due to future demands that the
cloud will have on its internet connections.
The Impact of Saas
Information Technology has lost control of the infrastructure environment due to
increased business activities that bypass it to get applications and employees’ devices, cloud
services, and applications at work. The IT department of various business enterprises can not tell
how many cloud applications the enterprise and its workers use daily. When the firm experiences
a performance issue, the IT department cannot quickly identify the application or the component
causing the problem. Furthermore, it is almost impossible to identify the root cause of the
problem in the infrastructure or the cloud. For instance, it is impossible to identify cloud services
in use by URL due to numerous parts of the internet passing through cloud providers like AWS
and content delivery networks like Akami (Ouda et al., 2022).
Application performance tools and legacy networks were developed with in-house
applications without considering cloud computing. IT management tools of traditional models
could not identify problems in the WAN or SaaS vendors’ environment. The only issue they
could identify was in the firewall, which was not an easy task for them. Although IT can identify
SaaS vendors, many plugins and external services such as marketing tracking, shipping, and
scores for various transactions complicate identifying the root cause (Ouda et al.2022).
In conclusion, deploying large amounts of applications through the SaaS model requires
organizations to have the tools to take advantage of the advanced techniques to precisely identify
cloud applications and their components. For instance, deep packet inspection (DPI) is an
advanced method of managing network traffic. There will also be a need for a new generation of
cloud-inclusive to monitor the performance of cloud applications outside and inside the network.
SaaS has various impacts on business strategies, such as lowering the cost of licensing and
The Impact of Saas
saving time for installation and upgrading software. However, the SaaS models have some
negative impacts on network operations, such as challenges in identifying the root cause of a
problem in the enterprise network systems.
The Impact of Saas
Ali, A., Sultan, A., Ghani, A., & Zulzalil, H. (2019). A Systematic Mapping Study on the
Customization Solutions of Software as a Service Applications. IEEE Access, 7, 8819688217. https://doi.org/10.1109/access.2019.2925499
Dong, B., Ying, S., Wang, B., Cheng, G., & Geng, J. (2021). Analyzing the Impact of Scaling
Out SaaS Software on Response Time. Scientific Programming, 2021, 1-11.
Lee, I. (2021). Pricing and Profit Management Models for SaaS Providers and IaaS Providers.
Journal Of Theoretical And Applied Electronic Commerce Research, 16(4), 859-873.
Li, S., Cheng, H., Duan, Y., & Yang, Y. (2017). A Study of Enterprise Software Licensing
Models. Journal Of Management Information Systems, 34(1), 177-205.
Loukis, E., Janssen, M., & Mintchev, I. (2019). Determinants of software-as-a-service benefits
and impact on firm performance. Decision Support Systems, 117, 38-47.
Ouda, A., Yousif, A., Hasan, A., Ibrahim, H., & Shyaa, M. (2022). The Impact of Cloud
Computing on Network Security and the Risk for Organization Behaviors. Webology,
19(1), 195-206. https://doi.org/10.14704/web/v19i1/web19015
Disruptive Information
Disruptive Information Technology
Juan Machense
Colorado State University, Global Campus
ISM581: Capstone IT Management
Professor Ryan Averbeck
June 22, 2022
Disruptive Information
Managing Change Caused by Disruptive Information Technology
The IT field is constantly changing and at an ever increasing pace, and this puts pressure
on organizations to adapt to the new technology. In addition, many employees are not
comfortable with rapidly changing technologies. This can lead to increased stress levels for
employees and a decreased ability for organizations to achieve their goals.
Leaders in the IT field can manage the impact of rapid technology change on
organizations and their employees by using organizational change management strategies. The
first step is for leaders to understand how technology changes affect their organization and
employees. Next, they need to analyze employee attitudes toward technology changes so they
can determine how best to manage these changes. Finally, they should develop a plan for
managing these changes so they can help minimize employee resistance while still achieving
organizational goals.
The IT Field is one of the most volatile fields in today’s business world. Rapid
technology change has made it difficult for organizations to adopt and implement new
technologies within their existing systems, processes and cultures. This has led to increasing
organizational pressures on IT professionals to deliver solutions faster than ever before.
With the rapid pace of change in the IT Field, significant challenges have appeared for
leaders in the industry. The ability to manage organizational change effectively can help leaders
overcome these challenges and achieve success as they manage their organizations through
turbulent times.
Disruptive Information
As technology advances rapidly, it becomes critical for organizations to stay up to date
with new developments. If organizations don’t keep up with these changes, they risk losing
customers and falling behind their competition. In addition to keeping up with current trends,
there are also many other factors that contribute to an organization’s success in this everchanging industry.
Organizations must be able to adapt quickly in order to meet customer demands and
remain competitive within their industries. Organizations need systems that allow them to
quickly make changes or implement new initiatives without a significant amount of time
invested by employees.
In order to effectively manage technological advances within an organization, it is
important for leaders to understand how technology impacts people at work and how they can
develop strategies which support both technological growth as well as employee development
and satisfaction.
Disruptive information technology (IT) innovation is defined as an architectural
innovation originating in the IT based that has subsequent pervasive and radical impacts on
development processes and their outcome (Lui et all., 2016). The use of technology is one of the
most important ways to improve organizational effectiveness and efficiency while reducing
costs. For example, companies such as Airbnb have used technology to allow people who want
to rent out their homes for short periods of time (e.g., Airbnb) or who want to find a place for
short stays (e.g., guests).
Change management is a form of strategic planning that allows organizations to adapt to
changes in the surrounding environment, with the goal of achieving a successful transformation
by managing both short-term and long-term effects of change within an organization.
Disruptive Information
Lui, A. K. H., Ngai, E. W. T., & Lo, C. K. Y. (2016, April 1). Disruptive information technology
innovations and the cost of equity capital: The moderating effect of CEO incentives and
institutional pressures. Information & Management, 53(3), 345.
Hou, J. (Jove), Kim, K., Kim, S. S., & Ma, X. (2019). Disrupting Unwanted Habits in Online
Gambling Through Information Technology. Journal of Management Information
Systems, 36(4), 1213–1247. https://doi.org/10.1080/07421222.2019.1661088
Wienclaw, R. A. (2021). Technological Innovation and Entrepreneurs. Salem Press

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