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Scenario

You are the manager of a team of 10 software developers working on a new application for your company, Optimum Way Development, which is based out of Raleigh, North Carolina. Your organization recently acquired a smaller software company based in San Jose, California. You have been informed that your team will be bringing on five people from this newly acquired company; all five people will be moving to Raleigh to join your team.

You schedule a phone call with the five new team members and discover that they are upset about the recent impersonal message they received from human resources informing them that they would have to relocate to Raleigh in order to stay employed; no one expressed excitement about joining the team. During this conversation, you also discover that many of the new team members have more education and experience than the people currently on your team. Based on the conversation, you notice that most of these team members are likely older than you, whereas all of the current Raleigh team members are younger than you.

After the call, one of your current senior team members approaches you about rumors that are circulating concerning the Raleigh team being required to train the new team members from San Jose. They heard that there are plans to eliminate positions and are concerned the new hires will ultimately be taking their positions.

The director who oversees your division has requested that you create and present a recommendation report that documents your plans for managing the conflicts that currently exist or may arise on your team. The director has an advanced degree in a computer science-related field and has worked in technology for over a decade.

Directions

In order to identify and resolve existing and future conflicts, you have been asked to compose and present your plan for managing conflict for this project. In addition to identifying and resolving the conflicts, you are also responsible for keeping the development of the new application moving forward by continuing to meet scheduled milestones.

To do this, you will create a recommendation report and corresponding presentation. The audience for both deliverables is your director. As you create your report and presentation, remember to

use communication techniques and platforms that are appropriate for your audience’s preferences and motivations

.

Both deliverables should be based on the above scenario and include the following:

To start,

explain the major elements of the software application, including background, audience, functions, and features

.

Next,

explain the areas of conflict for the team. Make sure to include contributing factors and the possible impacts

.

Articulate the desired outcome of any conflict resolution activities

.

How would you like to see this conflict resolved?

What is the “best-case” scenario?

Recommend action steps for managing areas of possible conflict with a detailed explanation on how the action steps contribute to conflict resolution

.

In the presentation only,

use dialogue to communicate the appropriate main ideas to the audience

. Although you will not give this presentation over video, you should use the speaker’s notes section in PowerPoint to write the accompanying speech.

[Company name]
[Document
title]
[Date created]
[Your Name]
[Your Title]
0
EXECUTIVE SUMMARY
Use this section to provide an overview of the major points of all other sections in the report. It is recommended
that you complete this section last, after you have finalized the content in all other sections. Delete this
comment before submission.
.
[Insert text here]
.
1
APPLICATION
Discusses the major elements of the application, including the: background, audience, functions, features, and
any other details that the Director may need to know in order to fully understand this application. Additional
subheadings, lists, and/or visuals can be added to this section as needed. Delete this comment before
submission.
BACKGROUND
[Insert text here]
AUDIENCE
[Insert text here]
FUNCTION
[Insert text here]
FEATURES
[Insert text here]
CONFLICT
Explain the areas of conflict for the team. Make sure to include contributing factors and the possible impacts.
Subheadings, lists, and/or visuals can be added to this section as needed. Delete this comment before
submission.
[Insert text here]
CONFLICT RESOLUTION
Articulate the desired outcome of any conflict resolution activities. How would you like to see this conflict
resolved? What is the “best-case” scenario? Subheadings, lists, and/or visuals can be added to this section as
needed. Delete this comment before submission.
[Insert text here]
ACTION STEPS
Recommend action steps for managing areas of possible conflict with detailed explanation on how the action
steps contribute to conflict resolution. Subheadings, lists, and/or visuals can be added to this section as
needed. Delete this comment before submission.
[Insert text here]
2
Project 1 Software Design Documents
S/W Project 1:
The team is working on another security product. This product is aimed at both consumer level and
business level customers. The product tentatively named “DataNanny” is a data tracker isolation product.
DataNanny will work to isolate you and your personal/corporate data from being collected and sold online.
Unlike other products that work in isolation or on an app-by-app basis, DataNanny will be app-independent
and multi-device aware. It will achieve a totally isolated “environment” for its users ensuring them of
completely untracked usage of all of their personal computing devices (phones, tablets, and
laptops/desktops).
DataNanny, however, requires total buy-in. Users, both individual and corporate, must install and run
DataNanny on all of their devices for the product to be functional. If any single device is omitted, the
blocking of data will not be functional. You can not dam a river if the dam has holes in it.
DataNanny will function using a central server facility that will coordinate all tracking blockers installed on
your devices. All data requests will be routed through DataNanny, which will be constructed to function as a
proxy server for your devices. This will allow DataNanny to filter all network requests for data and allow only
those requests that have been deemed “safe.”
The technical challenge for DataNanny’s proxy server is speed. Users will only tolerate a moderate amount
of delay in page loading and data transfer rates before they begin to lose faith in the value of anonymity.
DataNanny will provide a logging and notification system, where users can see what requests have been
made and which of those have been blocked or allowed. Users will be able to challenge a blocked or
allowed request. Challenged requests will initially be reviewed by an AI, and all requests with a certainty
level below 85% will be directed to an evaluation team to determine why the user needs the request to be
allowed. A user’s request will take no more than 24 hours to resolve. Further research will be needed to
determine the AI inputs appropriate to satisfy a minimum 95% success rate with challenged requests.
All software will be written in Swift due to speed constraints. If management determines that this makes
recruitment difficult, the language can be changed to C++.
S/W Project 2:
This project is the next-generation social networking platform designed to replace Facebook and YouTube
called 1Latte. Its design begins with security, fairness, and data privacy as guiding principles. Users will be
allowed to either create their own content filters, use one of our pre-fabbed content filters, or run without
any filter at all. Since it is a system not intended to be held hostage by advertisers, it will use the
fee-for-service model at the cost of 1Latte per month ($2.95).
The filter-driven model is designed to eliminate the news/media bubbles that have formed in recent years
around certain content platforms. Content filters will be ranked, based upon a “distribution” model, to try to
ensure that filters don’t create or encourage bubbles. Users will be ranked for reputation using a system
similar to the StackOverflowâ„¢ user ranking system.
Users will be able to see the ranking for their filters and the ranking of all users and their posts alongside all
content presented on the platform.This is an attempt to allow users to stay aware of the “truthiness” of any
item that they are reading.
All advertising will be marked as advertising using a simple graphical UI indication, such as a special color
or border around all paid content. (Graphic design to be determined at a later time.)
Initial deployment will be web-based, adhering to all current World Wide Web standards as defined by the
W3C. An app-based deployment will be considered later as long as the designers can implement it in such
a way as to prevent the current “walled garden” problem that exists with current social media platforms.
All users will be able to see, download, and clear all data collected by us in the running and maintenance of
iLatte. The only exception to this rule is the user ranking system. Users will be able to see the anonymized
data that created their ranking, but not be able to download or delete this information as this would allow
users to “game the system.”
User messaging will be designed to use a modern open encrypted method, so as not to lock users into a
“walled garden” by forcing them to use our messaging product. This will allow external non-1Latte users to
communicate with our users, thus encouraging them to “join the fold” at their own pace and also not pay a
penalty for leaving. Since all of our users’ content will be downloadable, a user wishing to leave will not be
forced to stay because we are holding their data hostage.

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