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Question Description

I’m studying for my Marketing class and don’t understand how to answer this. Can you help me study?

Department of Business Administration
College of Administrative and Financial Sciences
Assignment 3
Due Date: 17/04/2020@ 23:59
Course Name: Marketing Management Student’s Name:
Course Code: MGT201
Student’s ID Number:
Semester: II
Academic Year: 2020-21
For Instructor’s Use only
Instructor’s Name: Dr. Majed Helmi
Students’ Grade: Marks Obtained/Out of
Level of Marks: High/Middle/Low
The Assignment must be submitted on Blackboard (WORD format only) via allocated
Assignments submitted through email will not be accepted.
Students are advised to make their work clear and well presented, marks may be reduced
for poor presentation. This includes filling your information on the cover page.
Students must mention question number clearly in their answer.
Late submission will NOT be accepted.
Avoid plagiarism, the work should be in your own words, copying from students or other
resources without proper referencing will result in ZERO marks. No exceptions.
All answered must be typed using Times New Roman (size 12, double-spaced) font. No
pictures containing text will be accepted and will be considered plagiarism).
Submissions without this cover page will NOT be accepted.
Critical Thinking
Weightage: 5 Marks
Learning Outcomes:
➢ Demonstrate the ability to formulate marketing strategies that incorporate psychological and
sociological factors which influence consumer’s decision. CLO-3
➢ Use effective and collaborative interpersonal skills to carry out scientific analysis of consumers’
needs and wants to formulate a marketing Plan. CLO-5
Assignment Questions:
1. Are you loyal to some of the brands? If so, pick any one of your choice and explain why
you believe you are loyal to, beyond that you simply like the brand. If not, pick a brand that
you like and explain how you would feel and act differently toward the brand if you were
loyal to it. Critically Examine.
(2.5 Marks: Minimum 250 Words)
2. You have been sitting in the waiting room of your mechanic’s shop for more than an hour.
With the knowledge that products are different from services, develop a list of the things
the shop manager could do to improve the overall service delivery. Critically examine how
the shop might overcome problems associated with the tangibility, separability,
heterogeneity, and perishability of services.
(2.5 Marks: Minimum 250 Words)
Note1. Examples should be relevant to the local Market of Saudi Arabia.
2. Validate your Answers with Minimum 2 References (Research Article/Book
Chapters/Reviewed Journals etc.) for each question.
3. Read Carefully the above general Guidelines before submitting your Assignment.

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