College of Administrative and Financial Sciences
Decision Making & Problem Solving (MGT312)
Deadline for students: End of Week 11 (13/11/2021@ 23:59)
(To be posted/released to students on BB anytime in Week 9)
StudentÃ¢â‚¬â„¢s Name: Zahra Abdallah Alhashim
Course Code: MGT312
StudentÃ¢â‚¬â„¢s ID Number: 170128926
Academic Year: 1442/1443 H, First Semester
For InstructorÃ¢â‚¬â„¢s Use only
InstructorÃ¢â‚¬â„¢s Name: Dr. Asif Hasan
Level of Marks:
Instructions Ã¢â‚¬â€œ PLEASE READ THEM CAREFULLY
Ã¢Ââ€“ This assignment is an individual assignment.
Ã¢Ââ€“ Due date for Assignment 1 is by the end of Week 7 (23/10/2021).
Ã¢Ââ€“ The Assignment must be submitted only in WORD format via allocated folder.
Ã¢Ââ€“ Assignments submitted through email will not be accepted.
Ã¢Ââ€“ Students are advised to make their work clear and well presented. This also
includes filling your information on the cover page.
Ã¢Ââ€“ Students must mention question number clearly in their answer.
Ã¢Ââ€“ Late submitted assignments will NOT be entertained.
Ã¢Ââ€“ Avoid plagiarism, the work should be in your own words, copying from students
or other resources without proper referencing will result in ZERO marks. No
Ã¢Ââ€“ All answered must be typed using Times New Roman (size 12, double-spaced)
font. No pictures containing text will be accepted and will be considered
Submissions without this cover page will NOT be accepted.
Course Learning Outcomes-Covered
Define different perspectives and concepts of problem solving in diverse contexts and
Explain and apply critical thinking and cognitive psychology as it pertains to analyze
and synthesize information for problem solving and decision making.
Demonstrate decision tools and employ appropriate analytical business models to break
down complex issues.
Analyze ethical issues and dilemmas that businesses often face and employ ethical
standards in all manners and circumstances.
Critical Thinking Case studies:
It came to the attention of the Mr. Faisal Al Qarni, CEO of a Alqarni company (A small Jeddah
based company) that there was a difficulty between two employees who had been working
together for some time but recently appeared to have major differences that were affecting their
Two employees Amal and Haifa had been working together for a few years. They were in the
same department and reported to the same departmental manager. Amal had been at the
company longer and was senior to Haifa.
Mr. Faisal was being approached by both Amal and Haifa at different times. They complaint
against each other about the harassment and bullying. Mr. Faisal asked HR Manager to listen
their issues and try to resolve as soon as possible. HR Manager has spent increasing amounts
of time speaking to them, taking notes of their points and comments, meeting with their
Haifa had felt under pressure from Amal since she joined the company. She raised the issue
with her departmental manager; however, she felt that nothing had changed. Both the parties
were accusing the other of bullying and harassment.
Amal had a no-nonsense approach and felt that some aspects of HaifaÃ¢â‚¬â„¢s work needed
improvement. She had asked for these changes in ways that she felt had been clear and fair.
Haifa kept going to management with the allegation of bullying by Amal.
Haifa felt her work performance had been made subject to very public comment in team
meetings and she felt embarrassed and singled out. She felt she could do no right as far as Amal
was concerned. She liked her job. It was close to her home so she was able to take her children
to school and pick them up on her way home.
Both parties were thinking about leaving if the situation could not be worked out. They
reluctantly agreed to mediation but neither wanted to change jobs.
Consider yourself as HR Manager and resolve the entire issue.
1. What are the main problem and subproblems of the case? Based on the following
technique, identify the causes of problem?
a. Cause of the problem- 5 Why Technique
b. Develop a Cause-and-Effect Diagram
2. What information should you gather, that would be helpful to know before making a
3. Develop a mind map to generate several choices of your decision. As HR Manager, what
will be your decision to resolve this issue?
4. HR Manager may face Ethical dilemma in resolving the issue and finding solutions. What
could be possible ethical issues in the above case?
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