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College of Administrative and Financial Sciences
Instructions – PLEASE READ THEM CAREFULLY
• The Assignment must be submitted on Blackboard (WORD format only) via allocated
folder.
• Assignments submitted through email will not be accepted.
• Students are advised to make their work clear and well presented; marks may be
reduced for poor presentation. This includes filling your information on the cover page.
• Students must mention question number clearly in their answer.
• Late submission will NOT be accepted.
• Avoid plagiarism, the work should be in your own words, copying from students or
other resources without proper referencing will result in ZERO marks. No exceptions.
• All answered must be typed using Times New Roman (size 12, double-spaced) font.
No pictures containing text will be accepted and will be considered plagiarism).
* Submission Guidelines:
❖ All students are encouraged to use their own words.
❖ This assignment is individual assignment.
❖ Be very specific and focused on the issue while answering a question.
❖ Student must apply Saudi Electronic University academic writing standards and APA style
guidelines and review at least three (3) scholarly, peer-reviewed journal articles to
support their answer for each question.
❖ A mark of zero will be given for any submission that includes copying from other
resource without referencing it.
❖ No marks will be given for irrelevant details.
❖ If the assignment shows more than 25% plagiarism, the students would be graded
zero.
Department of Business Administration
Organization Design and Development- MGT 404
Assignment 3
Marks: 5
Course Learning Outcomes:
• Analyze the human, structural and strategic dimensions of the organizational
development (2.4)
Assignment Instructions:
• Be sure to cite at least two scholarly, peer-reviewed references in support of two of
your answers and also incorporate the key concepts from the course.
Assignment Question(s):
Please read the case study “TQM at the Ritz-Carlton” in Chapter 13, p.391 available in your
textbook “Organization Development & Change” (10th ed.) by Cummings, T and Worley, C
and answer the following questions:
• Q.1 Based on your understanding of the case, discuss and evaluate employee
involvement as practiced by the Ritz-Carlton in terms of the following key elements:
-Power (0.5 mark) 50 words
-Information (0.5 mark) 50 words
-Knowledge and skills (0.5 mark) 50 words
-Rewards (0.5 mark) 50 words
• Q.2 Do you think the Ritz-Carlton’s experience with TQM could be provided as a
benchmark to other organizations? Explain your answer in light of the stages for TQM
application. (1.5 marks) 200 words
• Q.3 Discuss which features are evident in the practices of the Ritz-Carlton that would
enable the Hotel Company to meet the criteria of high involvement organizations. (1.5
marks) 200 words
Answers:
A.1…
1.1…
1.2…
1.3…
1.4…
A.2…
A.3…

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