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‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
College of Administrative and Financial Sciences
Assignment 2
Quality Management (MGT 424)
Due Date: 06/08/2022 @ 23:59
Course Name: Quality Management
Student’s Name:
Course Code: MGT424
Student’s ID Number:
Semester: Summer Semester
CRN: 50363
Academic Year:2021-22
For Instructor’s Use only
Instructor’s Name: Ms.Ghadah Alanazi
Students’ Grade: 00 /15
Level of Marks: High/Middle/Low
The Assignment must be submitted on Blackboard (WORD format only) via allocated
Assignments submitted through email will not be accepted.
Students are advised to make their work clear and well presented, marks may be reduced
for poor presentation. This includes filling your information on the cover page.
Students must mention question number clearly in their answer.
Late submission will NOT be accepted.
Avoid plagiarism, the work should be in your own words, copying from students or other
resources without proper referencing will result in ZERO marks. No exceptions.
All answered must be typed using Times New Roman (size 12, double-spaced) font. No
pictures containing text will be accepted and will be considered plagiarism).
Submissions without this cover page will NOT be accepted.
Assignment 2
Instructions to search the article:
1. Via your student services page, log in to the Saudi Digital Library.
2. After your login with your student ID, search for the following article :
(Six Sigma and Dynamic Models Application as an Important Quality Management Tool
in Railway Companies)
ISSN: 1877-7058
Learning Outcomes;
1. Recognize the importance of quality management theory, principles, and practices
applied in businesses on national and international levels. (CLO1)
2. Use quality improvement tools and practices for continuous improvement to achieve
the organizational change and transformation.( CLO3)
3. Develop analytical skills of identifying pitfalls, or quality concerns through assimilated
and strategic planning.( CLO4)
Six Sigma and Dynamic Models Application as an Important Quality Management
Tool in Railway Companies
This article discusses the different quality management tools such as Kaizen, Total
Quality Management, Six Sigma used in the railway companies to improve the overall
Read the article thoughtfully and answer the following questions:
1. Summaries the article using your own words. (03 Marks) (250 – 300 words)
2. According to the article, Total Service Management (Figure 1 – Transport Model)
is a new adopted philosophy used in organizations to improve the quality levels.
Discuss its efficiency as a quality management approach ( 03 Marks) (100 -150
words )
3. Model Leonard Berry is one of dynamic models used to measure the service’s
quality in railway passenger transport. Demonstrate its dimensions with specific
examples. ( 03 Marks) (100 -150 words )
4. Do you think that the dynamic models can help service companies to improve its
customer’s satisfaction levels? Why? ( 03 Marks) (100 -150 words )
5. To which extent do you think that the dynamic models is applicable in production
industries? Explain, ( 03 Marks ) ( 150 – 200 words )

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