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i need complete support for my final report in details of three months coop as electrical supervisor in satorp (http://www.satorp.com/index.html)

College of Administration and Finance
Sciences
Academic Report Guideline
(Co-op)
2020
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College of Administration and Finance
Sciences
Contents
Academic Report Guideline (Co-op) ………………………………………………………………………………………….3
General instructions for writing the final report: ……………………………………………………………………………………3
First Page………………………………………………………………………………………………………………………………………………3
A Brief Executive Summary of the Internship ………………………………………………………………………………………..3
Acknowledgment …………………………………………………………………………………………………………………………………..4
Table of Contents………………………………………………………………………………………………………………………………….4
Introduction ………………………………………………………………………………………………………………………………………….4
Chapter 1: Description of the company…………………………………………………………………………………………………..4
Chapter 2: Internship activities ……………………………………………………………………………………………………………..5
Chapter 3: Recommendations ………………………………………………………………………………………………………………..6
Conclusion …………………………………………………………………………………………………………………………………………….6
Reference ………………………………………………………………………………………………………………………………………………6
Appendix (option) ………………………………………………………………………………………………………………………………….6
APPENDIX 4 …………………………………………………………………………………………………………………………………….7
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College of Administration and Finance
Sciences
Academic
Report Guideline (Co-op)
The practical training instructor evaluates the final report delivered by student at the end of
training (end of week 14 of each semester). This evaluation is based on specific criteria that
measures the student’s achievements throughout the training period. The student is considered
successful if the student scores minimum 60% of the possible marks.
The purpose of the Internship Report is offer students to describe their accomplishments and
demonstrate what they learned through participation at Saudi Electronic University. The report
should be submitted within two weeks after you finish your Co-op training Program. In addition,
the report should be approximately 3000 – 4000, single –spaced and consider taking the
following format
General instructions for writing the final report:
– The report must be written in English language.

The word limit is 3000-4000. If the report word count is not within the required word limit, marks
will be deducted.

The font size is 12, Times New Roman, justified, 1.5 space. Main headings use font size of 16 and
bold.

Add page numbers in the middle bottom of the page.

Plagiarism or copying from other sources will result in ZERO marks.

This report must be submitted on Blackboard (WORD format only) via the allocated folder.

Your work should be clearly and completely presented; marks may be reduced for poor
presentation. This includes filling your information on the cover page.

Assignment will be evaluated through BB Safe Assign tool.

Late submission will result in ZERO marks being awarded.
First Page
The first page should display the student’s full name, internship start and finish dates, working
hours per week, company/institution name, and the cover page APPENDIX 4.
The field instructor should sign on the first page..
A Brief Executive Summary of the Internship
A one-page summary of the company/institution and a short account of the major activities
carried out during the internship period.
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College of Administration and Finance
Sciences
Acknowledgment
•
•
To allow the student to express her/his thankful and gratitude to individuals (such as: field
instructor, academic supervisor, colleagues…etc.) who help them in carrying out and completing
her/his training journey.
This part will aid the students to learn basic elements of academic writing.
•
To express their appreciation in a concise and professional manner.
Table of Contents
•
Contents of the report with page numbers, list of tables, and list of figures.
Introduction
•
A brief of the report.
•
The Aim of the report.
Chapter 1: Description of the company
This section should answer the following questions:
•
What is the full title of the company/institution? Give a brief history of the company, full
mailing address and relevant web links
•
What is the type of ownership of the company/institution? State the main shareholders and
their shares.
•
What is the sector that the company/institution operates in? Specify the products and services
produced and offered to its customers/clients.
•
Who are regarded as the customers/clients of your internship company (consider the end users,
retailers, other manufacturers, employees, etc.)?
•
Provide an organization chart of the company, along with information on the number of
employees.
•
Provide a list of functions performed by different departments/divisions in the
internship organization.
• Provide an overview off the production system or service procedure (what are the resources, inputs,
outcomes, and constraints?)
• Provide a process chart of a major product and/or service.
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College of Administration and Finance
Sciences
The following questions can be classified as your major fit (Finance, Accounting, Ecommerce and
Management).
•
What kind accounting/finance/IT//quality/marketing standards and principles are used in the
organization?
•
Discuss telecommunication technologies (Database, Instant Messenger, Networking, Ecommerce
tools) used in the company.
•
Describe the quality planning and control activities in the internship organization.
•
Describe the quality control activities throughout the life cycle of the product/service groups
•
What kind of financial analysis and decision-making methods are used by corporate treasurers and
financial managers in the internship organization?
•
What types of marketing, selling, and human resources analysis are performed (cost system,
evaluation of consumers, needs, product strategy, distribution strategy, promotional strategy)?
Chapter 2: Internship activities
This is the main body of your report. During the internship period, the focus of the training
may on the following types of analysis and questions. You do not have to answer all the
questions in the list:
• Describe your working conditions and functions, such as: Who is your supervisor (include his/her
name and his/her position); other team members or co-workers and what their functions are to
complement yours.
•
Provide a detailed description about the department(s) that the trainee did her/his training
with them. Adding all sub-divisions for this department(s) if it is available. Student can
add to this description a supported chart.
•
•
•
Detailed descriptions about all tasks and activities that the trainee did them during her/his training
period.
Gained skills and how they added value to your work
Other tasks that are not related to the trainee’s major that done by her/him at the company should be
included in this chapter as well.
•
What types of incentives did you get as a trainee to be more proactive and productive?
•
Describe what kind of working documents and analysis you did there and what experiences you
have gained throughout your training. Provide examples of your work.
•
A comparison between theory (things you have learned in the classroom) and practice (things
you did or observed at the company) must be made and highlighted. In this section the student
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College of Administration and Finance
Sciences
can add a supported table includes which academic course (s) (course title and code) helped to
perform training tasks. For example, two columns; the first one shows the course name and
second column shows the tasks performed and related to this course.
•
Show some work samples that you have encountered/conducted at the company through graphs,
pictures, data, drawings, or design calculations and include them in your report.
•
Lessons learnt (what the overall benefits gained from the training program)
Chapter 3: Recommendations
• Advantageous that helped the student in completing the training program.
• Disadvantageous and challenges that faced the student and how he/she did overcome them.
• Recommendations to improve training program in the college.
• Recommendation for the training company.
Conclusion
Sum up and summary of the training experience.
Reference
If it is needed
Appendix (option)
This will help the instructor to have a background about the trainee and his/her previous
experiences. Also, it helps the students in writing their CVs for future job application especially
for fresh graduates who do not have previous practical experiences.
•
Basic information (name, city, contact details…etc.).
•
Job objectives.
•
Academic qualifications.
•
Practical experiences.
•
Skills this will help the instructor to have a background about the trainee and his/her previous
experiences.
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College of Administration and Finance
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APPENDIX 4
Internship Report Cover Page
Student`s name :
Student`s ID # :
Training Organization:
Trainee Department:
Field Instructor Name:
Field Instructor Signature:
Course Title:
CRN:
Internship Start Date:
Internship End Date:
Academic Year/Semester:
For Instructor’s Use only
Instructor’s Name:
Students’ Grade: Marks Obtained/30
Level of Marks: High/Middle/Low
7
Hanan Khaled Almalki
2017
internship start in 8th October to 20th November 9 hours per a day
work supervisor signed :
university supervisor signed:
A Brief Executive Summary of the Internship
The time I spent in CWIT as an intern from October to November 2017 was
memorable for me, since I was rich in sharing experiences and helped me discover
my potential. I have had so many rich experiences and opportunities that I personally
believe will shape and influence forever in my professional life while promoting
personal growth and development. In this report, I hope to highlight the tremendous
opportunities that CWIT I offers for young people who wish to continue develop their
selves. In my desire to write this report, in no way do I have the right to present a
perfect work. These few details lead me to realize that, like all human efforts, this
report is not perfect and may contain errors and deficiencies. Therefore, I remain open
to all criticisms and suggestions that may present me with new sources of inspiration
as I develop my capacity to investigate and learn. This report would not have been
possible without the contribution and collaboration of others. My sincere gratitude
– To the Almighty God who granted me health and long life, without which I could not
have completed this internship report;
– To the supervisor of my university Dr. Dorra Talbi which support me from few years
ago not just this year I did not forget what she does four us and I didn’t know how I
can thank her for her offers.
– To the Head of the Finance Department, Kholod Abdul Menem for her technical
support and constant supervision that contributed immensely to my personal
development. I also thank you for your guidance, which was a remarkable force that
allowed me to successfully complete the internship program;
– To the Head of the Department of Development Management, Noora Aldaroish for
her unshakable advice to improve my learning;
– To the supervisor of the account, Dr. Basheer for his advice, guidance and in
progress support for;
– The Administrative Manager, Sara Alhoiri especially the one who spared no effort to
ensure my social and professional integration in the CWIT staff;
– To the rest of the CWIT staff for their support and guidance that helped me Overcome
the challenges I faced during the last two times at CWIT to all of you, I extend my
deepest gratitude.
A Brief Executive Summary of the Internship
Contain
Accreditations ………………………………………………………………………………………………………………………………… 1
Centennial Institute for Training is aiming to obtain the highest local and international programs comes from the top
organizations to raise the efficiency of training programs to ensure quality training in accordance with the standards
adopted …………………………………………………………………………………………………………………………………………..
introduction…………………………………………………………………………………………………………………………4
the goal………………………………………………………………………………………………………………………………5
clients Accreditation…………………………………………………………………………………………………………………6
chart of CWIT…………………………………………………………………………………………………………………7
organization chart of the internship organization………………………………………………………………………….8
An assessment of the internship…………………………………………………………………………………………12
Recommendations……………………………………………………………………………………………………………14
Conclusions of the report………………………………………………………………………………………………….15
introduction
Centennial Women’s Institute for training is one of the leading institutes in terms of
the efficiency of the multiplicity and diversity trainers training programs offered by the
Institute to its affiliates. CWIT benefit from the expertise of specialized international
research centers in the field of activity such as Cambridge University, the British and
other global. – It is providing the latest modern technical equipment, considering
saving the best learning and training atmosphere for the trainees.
The diversity of the trainer’s specializations and experiences and their highly
distinguished standards.
Suitable capacity for (In service training) to the government and private sector
trainees, aiming to raise their professions and competence.
Presenting the shortest span in all training and teaching spheres, to minimize the
needed efforts and to suit all trainees› financial status.
Available free donations at English and computer courses for the excellent all
students’ standards. As motivation for more Excellency.
More incentives will be allocated for the best successful trainees, in all teaching and
training activities in the institute.
The main idea for establishing CWIT is based on play a prominent active role in
preparing and qualifying Women’s organization. According to the requirements of
the Saudi Labor market, in line with variables swift in life that education by itself
cannot keep pace and catch up with it. For which is only working as an active
partner for Saudi women in all sectors and all slide levels in order to prepare a
distinct Organization for women not only by provide them with the knowledge and
the application of know-how, but beyond that is to provide them with the individual
skills to ensure their consistency of development and even become qualified to fill
the gaps that needed in the Saudi Labor market through training programs at high
level of experience in training courses and efficiency .
Optimal investment of human capital to women is through training solutions and
professional standards.
The MISSION
To expand the role of Saudi women in the Saudi market through provision of
professional training needs, which serve different areas of work through training the
organization by using the latest methodologies and techniques to achieve
excellence.
The GOALS
To provide excellent programs that serve the Saudi labor market.
To rehabilitation Saudi women to break into the labor professional tools.
To develop and raise the efficiency of the employees in the public and private
sectors.
Targeting all segments of society and all age groups by providing training programs
to suit every slide categories.
Business development and access to larger market segment.
To build strategic partnerships with the private and public sectors.
Value:
Commitment and confidence-building.
Innovation and diversity.
Efficiency and professionalism.
Social Responsibility.
Excellence and sophistication.
Customer satisfaction is the nominal value.
CWIT Institute of Centennial Training
Al-Imam Abdullah bin Saud bin Abdul Aziz Al-Subi Road, Yarmouk
Riyadh
011 222 9200
https://twitter.com/cwit_training?lang=ar
http://www.cwit.edu.sa/
https://ar-ar.facebook.com/1177821962277947/photos/1180281578698652/
https://www.instagram.com/cwit.training/?hl=en
Accreditations
Centennial Institute for Training is aiming to obtain the highest local and international
programs comes from the top organizations to raise the efficiency of training
programs to ensure quality training in accordance with the standards adopted
Clients
training the sector that the institution operates in services produced and
offered to its customers/clients there are many courses such as E-government
Services, E-management of Human Resources, Adobe Photoshop,
Warehouse and Stores Management, Logistics Management, Train the
Trainers, Management of Stores in the health sector, Corporate Governance,
and Reengineering of Administrative Processes.
functions performed by different department
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The Centennial Institute is a small institution with private ownership. Small and
medium enterprises in Saudi Arabia play an important role in achieving
economic objectives. These projects help industrial development and help to
achieve just and balanced economic growth. A competitive economy is not only
based on large and large companies, but also on an attractive entrepreneurial
environment and a wide and diverse network of suppliers from small enterprises
capable of meeting the needs of large firms. In addition, SMEs play a key role
in providing employment, contributing to total value added, providing goods and
services, and being able to support innovation, innovation and experimentation
that are fundamental to structural change through the emergence of a group of
qualified and ambitious business entrepreneurs.
Kholod Shaker is the director of financial a count in the institution she is the
supervisor. My other team co-workers are Roaa Mostafa the supervisor of IT,
Norah Addroish the supervisor of development, Esraa Albstangy the supervisor
of Quality and Nada Alkreef the supervisor of marketing. All their functions are
to complement me, and I get knowledge and learn from each member.
organization chart of the internship organization.
The tuition fees for the courses by trainees are among the most important internal
resources of the institution as well Other companies of the CWIT Institute are
equivalent to training their employees at the Foundation from other sources of
income and from other resources of the Foundation Partnerships with trainers and
taking a percentage of income for the Institute and partnerships with service
companies. There is Target and They have goals that it wants to achieve, and these
goals will be divided by a period and the intuition will measure its performance by
comparing what you already achieved with what you are planning at the end of each
period. There are some restrictions such as the withdrawal of high-paying female
students for expenses and consumption coaches. The Institute uses the SHUAA
Program in Information Technology and the Saudi Investment Bank in financial
accounting, transactions, remittances, deposits and all related to banking services. It
also uses all means of social communication in marketing. Quality is based on all
educational outputs, curricula, teaching methods and services provided.
I have done a lot of accounting and administrative work. I have been acquainted
with the accounting system of the institution and how to add it. I also took an idea
about the daily restrictions as well as the method of working the budget and setting
the target and comparing it with the actual income . To verify and registration and
payment of arrest and to collect and pay the amounts due and their limits, and to
address withdrawals, Verify the forms of registration and payment and follow up the
amounts due to the Institute and disclose them Excel statement to identify the
method of receipt of checks and processing accounting. It was also a great
opportunity during which I learned the opportunity to learn management skills,
human genetics, e-marketing, self-development, and experience in dealing with
clients. so, I gained experience and learned new skills.
The monthly target and compare it with monthly income is financial analysis and
decision-making methods are used by corporate treasurers and financial managers
in the internship organization.
to create more effective and efficient organization It gives bonus allowances, offers
and discounts of the value of some courses for the staff to create a comfortable and
attractive environment.
Marketing is only a publication on social networking sites. The four departments of
quality, development, finance, and marketing hold a meeting in which tables and
plans are organized and promotional strategies are developed to reach customers
by designing publications that attract the attention of the customer as well as using
primitive methods such as dialing numbers from a portfolio database as well Email
Address and modern way by using social media.
I have gained throughout my training . Self-reliance skills: demonstrating that you can
work independently. Work experience and workplace skills approach work experience
strategically so I can get the maximum benefit when it comes to applying for jobs.
,the key to getting the best out of any work experience is to extract the maximum
learning value from what you do. Then you will be able to present this to potential
employers later, for example in a job application or at interview. It helps to plan and
think about the best kind of work experience for what you want to do. If you start
reading advertisements for the kind of job you are interested in, you can make a
checklist of the skills and experience that you need – then go for the most appropriate
placement. It was a beautiful experience to see what we learned theoretically in the
books in front of us in fact the journal and the daily restrictions and deposits, debtor
and creditor and all accounting operations in terms of accounting was very enjoyable
as well as Wright Marketing and its strategies. The hands-on experience was a unique
and helpful experience, where I was able to experience the practical reality in the work
environment. I have learned very closely the way in which I have applied many of the
material I have studied at university, which has led to the installation of these materials
and courses. Meet us after graduation from university.
• What skills and qualifications you think that you have gained from the internship?
Internships provide invaluable professional experience and allow you to test the
theories and concepts you’ve been introduced to throughout your college career not
to mention they increase your chances of being offered a full-time job later.
there are many skills and qualifications that I have gained from the internship such
as skill of Communication that occurs in a variety of ways, ability to write and speak
professionally. The ability to communicate effectively to translate ideas and convey
information — is key in any field, Other thing Collaboration As an intern, when I
collaborate with other interns and institution employees. My ability to communicate
and relate well to others is certainly important for collaboration, as is the capacity to
work with others toward a common goal. As part of a team, I must understand I own
strengths and weaknesses, so I know how I can best contribute, as well as be aware
of how I can bring out the best in others. Take responsibility and keep business
secrets Patience and work under pressure and the morality of others and accept the
views of others view. Time Management one of the skill that I think gained from
internship. If I have managed to successfully take a full course load every semester
and meet assignment deadlines, to some extent, you’ve already demonstrated time
management skills. But as an intern, you’re not going to have a syllabus to tell you
when your deadlines are. It’s up to you to organize your time and produce results.
Employers want to know that you can prioritize responsibilities and recognize when
it’s appropriate to multitask or focus on one project at a time.
Adaptability other skill
Today’s work culture whether you’re hoping to intern for a startup or well-established
organization.
Initiative in solutions to problems, love of work and teamwork.
Critical thinking refers to your ability to analyze and evaluate a situation or issue
and form a judgment. The tendency to think critically can be demonstrated by a
willingness to ask questions to understand an issue from all possible angles, and to
pose creative solutions to challenges. It’s something many of my professors have
likely emphasized and is highly valued by employers.
Research and Analysis as I completed the research papers or projects for
coursework, I already have experience with research and analysis. As a new
member of the organization, I’ll be hit with a lot of new information, and my ability to
process that information is a testament to my ability to fulfill whatever role I’ve
assigned.
• What kind of responsibilities you have undertaken during the internship period?
Responsibility for attendance and leave the signature on it, as well as internal audit
and review of restrictions and review daily budget responsibility and make sure that
the cash payment and receipt of the checks and the accounting treatment when I am
in the office responsible for data as the password and user name of the bank account
and the computer that is responsible for maintaining the bond
• How do you think the internship will influence your future career plans?
This internship has influenced my future career plan in the way I am familiarizing
myself with advanced accounting rules.
• How do you think the internship activities that you carried out are correlated with
your Classroom knowledge?
This experience, during which I noticed many similarities between theory and the
theory of the university and what I learned. Concepts of Management and Finance
Most of the terms used in practice were like what I was studied, considering the
management of business and money internationally and universally recognized by all.
When I studied these subjects I learned a lot of terms in English, which made it much
easier for me to deal with the employees of the institution, as well as computer is o ne
of the most advanced materials at the present time because of the adoption of the
most companies on the computer when conducting financial operations, there was a
similarity between what was studied, and was among what was studied in computer
And most of the work I did in the cooperative training period in practice is similar to
what has been studied, including accounting materials Communication skills,
management materials, human resource development and management in a
multicultural environment and other material courses, many of which have been
applied in collaborative training.
Recommendations
Despite what I mentioned earlier, there are some observations I would like to draw
attention to
. The Foundation trains many university and college students. The Human
Resources Department must ensure that these students are trained by attracting
distinguished students and appointing them in the institution.
The company used computer programs in most of its accounting operations and
through training in the organization I noticed some employees who lack some skills
that enable them to use the computer efficiently and effectively. Therefore, I
recommend that these employees should be given training courses to help them to
complete the work as required. Reduces errors and speeds up work, unlike manual
work, which usually causes many problems, including the retention of papers in
offices and misspellings, accounting, or maltreatment, in addition to the difficulty of
censorship…etc.
Conflicting the company’s documents and some accounting practices, some of them
are duplicate and some errors in registration and input I recommend the development
of the program of SHOAA for ease of use and avoid mistakes
Conclusion
In conclusion, I would like to thank the University administration for providing us with
the opportunity to participate in this cooperative training to learn about practical life.
It was a good opportunity to introduce the cooperative training material, which helps
to prepare students to live with the practical atmosphere. The importance of
applying the student’s academic study to the scientific reality, and the student’s
knowledge of the work environment and behavior.
This opportunity in cooperative training at the Women’s Centennial Institute in the
Department of Financial Management provided me with practical knowledge of the
nature of the business in terms of the names used, the systems used and the
practical experience in this important field.
I would also like to thank all the employees of the institution who have not
been limited to give information and assistance.
References
Official Page of
Centennial Women’s Institute for Training
College of Administration and Finance Sciences
MGT-430: Internship 22806
Internship starts
ABDULLAH ALI AON ALABDALI S150115570
January 6, 2019
Under supervision
Turki Al-Quraini (SABTANK)
Abdulaziz Al-Khurayadili (SEU)
Ends: March 21, 2019
Working hours per week 40 hours
SABIC terminal services company
SABTANK
Executive summary
This report is based on my internship at SABIC terminal services company (SABTANK) for the bachelor’s
degree in Saudi Electronic University at College of Administrative and Financial Sciences for the year 2019.
For the last three months (January 6,2019 / March 23, 2019) I’ve been delightful to work with chemical
business planning and logistic within SABTANK with great team who helped me to concur such amazing
internship journey. Every hour spent in completing task has given me more experience that sometime cannot
be translated into words, nevertheless it really shaped my classroom courses and helped me deploy what I
have learned to work life with success Alhamdulillah.
The report includes SABTANK history of its starts and the transformational phase from small storage
petrochemical company, to the leader of exporting/importing petrochemicals to help Saudi Arabia achieving
its economic development towards Mohammed Bin Salman vision 2030.
Joined Business planning function late 2018, and it was a great chance to explore such department within
my internship with the college guidelines which helped me to see what is really matter in work life to
concentrate on, to be better worker in the future with the help of my organization supervisor, college
supervisor and the classroom courses.
For the first 5 weeks of the program, I’ve worked along with full support of the department manager,
exploring department key performance indicators and see the best ways to configure them to numbers and
data, looking for ways to put more enhancement and improvement for both employees and work. And the
last 5 weeks worked with department supervisor of planning and logistic, planners and shift planners and
how the objectives given by the manager translated into great performance in a way of achieving
organization overall goals.
Under manager wing, I have mainly assisted translating employee performance and insuring department
KPI’s are achieved in weekly basis and provide necessary data are given in time and installed updated
employee’s performance chart,
“There are always a room for improvements” this expression is what I always here from department
manager which give the encouragement and involvement to think of ways to improve the work life and
enhance it continuously, and the table is big enough for everyone to share his ideas and thoughts.
Under department planning supervisor and the rest of the team, I’ve learned how to engage with various
tasks and techniques for serving other functions within the organization and serving stakeholders timely,
accurately and most important of them all, learning how to be responsible and accountable for the tasks
given to employees.
1
In this report I also include the major task I held during the internship program with full details and
highlighted the other daily/weekly repetitive tasks supported by pictures, sheets and charts as possible and
insure to make understandable enough for the non-industrial reader.
Through my internship program, I have learned in depth understanding of SABIC’s four value dimensions
Engaging
2
Inspiring
Creating
Delivering
Table of content
Executive summary …………………………………………………………………………………………………………………………….. 1
Introduction ……………………………………………………………………………………………………………………………………….. 4
SABIC Terminal Services Limited Company …………………………………………………………………………………. 4
Our Vision ………………………………………………………………………………………………………………………………………. 4
Our Mission…………………………………………………………………………………………………………………………………….. 4
Our Values ……………………………………………………………………………………………………………………………………… 4
Address …………………………………………………………………………………………………………………………………………… 7
Internship activities…………………………………………………………………………………………………………………………….. 8
Conditions and functions ………………………………………………………………………………………………………………… 8
Organization Chart …………………………………………………………………………………………………………………………. 9
Business planning and chemical logistic Department chart …………………………………………………………… 10
………………………………………………………………………………………………………………………………………………………. 10
Services Process chart …………………………………………………………………………………………………………………… 10
Asset reliabilities analysis ……………………………………………………………………………………………………………… 10
Employee performance …………………………………………………………………………………………………………………. 12
External analysis …………………………………………………………………………………………………………………………… 13
Communications software and tools …………………………………………………………………………………………………. 14
SEABERTH ………………………………………………………………………………………………………………………………….. 14
Skype for business meeting ……………………………………………………………………………………………………………. 15
Microsoft Outlook …………………………………………………………………………………………………………………………. 16
Conclusion ………………………………………………………………………………………………………………………………………… 17
References…………………………………………………………………………………………………………………………………………. 18
3
Introduction
SABIC Terminal Services Limited Company
SABTANK is One of SABIC substantial companies established in 1996, a joint venture with VOPAK
international VP. Unrivaled facility on the fields of chemical petrochemical storage product transfer and ship
handling and asset management for port facility, Service Company dedicated to providing high quality bulk
handling, terminal, and material management services for SABIC and non-SABIC affiliates. SABTANK
operates two port facilities: one in Jubail (KFIP-J) and one in Yanbu (KFIP-Y).
SABTANK has two port terminal operation facilities under its fold. One is KFIP-Jubail, consisting
petrochemicals quay-1 (PCQ-1) of eight berths serviced by ninety- nine storage tanks, storing Forty-four
different chemicals, petrochemicals quay-2 (PCQ-2) consisting of five berths serviced by seventy- eight
storage tanks, storing Forty-one different chemicals manufactured by SABIC and non-SABIC affiliates.
SABTANK also operates two solid handling terminals. One is the Urea Handling and storage terminal where
Urea is stored and loaded through four berths in bulk. The other is the Iron Ore unloading facili ty which has
two berths where the Ore is unloaded from ships and directly transferred to steel plant through conveyor belt
facilities in Jubail Industrial City.
The other is KFIP-Yanbu where two berths are supplied with twenty products out of which three are stored in
twelve storage tanks located at the port. In total, SABTANK handles 105 different chemicals produced by
SABIC and non-SABIC affiliates. SABTANK has a cumulative storage capacity of more than one million
cubic meters and the berth throughput reaches around thirty-two million metric tons per annum, extension to
manufacture sites for the interface in their supply chain.
Our mission to reliable, proactive and dynamic leaders in operation and maintenance.
Our Vision
To be the preferred logistic service provider in port operations.
Our Mission
To be a pro-active, dynamic leader in operation and maintenance & Reliability of port facilities storage, product
handling and related logistical services that adds value and provides high quality services in a safe, secure,
healthy and environmentally- friendly manner to exceed stake holder’s expectations.
Our Values
• Customer Satisfaction.
• Quality Service.
• Credibility and Transparency.
• Trust and Mutual Respect.
• Inspire and engage employees.
4
Port facilities storage product handling and related logistics services that add value and provide high quality
service in a safe secure healthy and environmentally friendly manner to exceed stakeholder expectation.
We extend a unique, innovated services and work around the clock serving more than 27 of SABIC affiliates
and private companies.
SABTANK specialized in seaport storage and handling of liquid, solid and liquefied gases.
More than 36 MMT of petrochemicals per year are shipped by 1350 vessels (Vessel Draught 16 meter) to
KIFP of both Jubail and Yanbu. 1.75 MMT liquid capacity and 110 KMT warehouses using sophisticated
transfer methods like pipelines trucks and rail routes.
Known as the leading treading hub for liquid petrochemicals, SABTANK applies best in class technology for
various storage, loading unloading activities using 21 berth and more than 180 tanks handling more than 90
products.
Most of these tanks are connect to manufacturing sites through extensive pipelines networks, thus enabling
reliable and constant product movement between port and plant.
The storage tanks are equipped with automatic tank gauging system that measure accurately the quantity of
products.
5
SABTANK managing hyperactive stations, which facilitate to handled rail wagon as well as over 150 trucks
per day for loading and unloading activities.
Iron ore, the metal of universal use and the backbone of modern civilization, off loads here in SABTANK
through the state of art “conveyer belts”, spanning than 30 kilometers.
Urea manufactured by SABIC affiliate is exported as baulk shipment at the solid product terminal at rate of
600 ton/hr. through four jetties and five receiving stations accommodating of an average of 600 trucks per day.
SABTANK is the heart of SABIC and other private companies supply chain, handling chemicals, meatal and
fertilizers. It can limit or accelerate time to market speed, extend it service in capitalize on its relationship with
related authorities within the port areas. Elevated complexity in terminal due to the handling of specialty
products and different shipment compensation is easily roll over by SABTANK.
With every new product introduced SABTANK continue to expand it knowledge portfolio and experience.
Qualified tech and engineers preform maintenance and technical operation for terminal facility in planned and
systematic way, ensure availability of these assets, eventually leads to increase productivities and customer
satisfaction.
6
SABTANK is committed to support customer’s growth by efficiently managing their project at king
Fahad industrial port in Jubail and Yanbu.
Our commitment is safety at SABTANK is second to none. SABTANK integrated management system
SIMS emphasizes on providing quality services without ever compromising the safety, health, security
and environment standards. SABTANK is been publicly recognized with honorary such as Responsible
care certification 14001, ISO 9001, OSHAS 18001, ISO 55001 and many more.
We are committing to serve our customers better, thus conforming SABIC 2025 strategy.
We are: Sophisticated Accessible Beneficial Transparent Advanced Noteworthy Kinetic.
Address
SABTANK (Al Jubail)
P.O. Box 10135
31961 Jubail Industrial City
Kingdom of Saudi Arabia
Tel +966 13 345 3737
7
Internship activities
Conditions and functions
During the internship, Mr. Turki Al-Quraini has supervised me along with all department planning
supervisor and Logistics planners.
I worked as Analyst for Business planning department with the following main work criteria:
•
•
•
•
•
Ensure all logistics system (Users, Supply Chain, SABTANK, Agent and Surveyor) functionality is
aligned to optimize the shipping performance.
Define and report metrics to track, analyze, improve and control the Berth utilization and
availability.
Incorporate SABTANK capabilities with the Users commitments to derive the Excellency.
Collaborate with various departments internally and ensure that any system Shutdown is executed
timely and efficiently.
Enhance the departmental communication and reporting structure
Stockholder
Expectation
Key topics
Customers
Top management ensures
that customer requirements
are understood and met, by
requiring compliance with
the documented procedure
for Customer Related
Processes
The center of SABTANK
Vision and Mission.
SABTANK considers the
needs of its stakeholders to
deliver outcomes that strike
a balance between price and
delivered quality of service
Strives to identify current
and future customer needs to
meet customer requirements
and exceed customer
expectations.
Business partner
8
SABTANK strives to
engage with stakeholders in
a transparent manner to
create an atmosphere of
mutual trust and confidence.
Organization Chart
9
Business planning and chemical logistic Department chart
Sr. Manager
Business
planning&Logistics
ADMIN Assistance
Analyst TMS Admin
Manager solid
logistic
Analyst port&agent
Planner
Transportation&
Inventory
Business engineer
Manager Chemical
Logistic
Supervisor
Planning&schadulin
g
Planner (Logisticsx4)
Logistic Engineer
Analyst planning
&Schedualing
Supervisor shipping
Planner (shiftx8)
Supervisor
Planning&
Schaduling
Planner (Logisticsx4)
Services Process chart
A notification sent from (Users, SBU, ship agent) to SBATNK logistics about the services required,
loading/unloading chemical product containing all ship information such estimation time of arrival,
quantities to be loaded or offloaded, ship communication system and ship tank history (quality point of
view) …
This information to be registered within SEABERTH system to be reflected to all system end users by
logistic planner. Later, to distribute and communicate the information’s to both port authorities and shift
planner with respect to their function, the right information will be delivered timely and updated.
Once the ship called by port authorities and been berthed and served under SABTANK, an on-spot updating
will be provided by both shift planner and logistic planner till the end of ship activities so that the USERS
can easily get the information he need when needed.
Asset reliabilities analysis
One of the major analysis I has carried out during the internship was for SABTANK berths annual
maintenance performance and sudden shutdowns.
Here in SABTANK berths are the hearts of it, so any interruption in berth facilities will not only affect
SABTANK KPI’s, it will be as “butterfly affect” for all stockholders, users: SABIC and non SABIC, ship
owners and customers all over the world. That’s why every planned or unplanned shutdown will be under
focus by everyone.
Generally, central maintenance department developed a maintenance plan and duration to execute this plan
for all berth as a yearly plan, we as business planning department review this plan on base of time
(maintenance duration and when the best time to preform it). Our role is to challenge and reduce, delay or
even reject the proposed plan base on giving facts.
This fact is an analysis that I was responsible for during my internship, is to record all previous annual
maintenance and review all work has been carried out during it.
The analysis is put also to monitor berths day by day reliability and measures the frequent breaks down, and
help us to interfere to help these berths continuity serving:
•
•
•
•
10
Which berth has been low operation performance related to maintenance issues?
How much time did we lost for maintenance issues outside annual plan?
Do we have repeated issues that have been reported after maintenance plan?
Issues accountabilities.
This analysis helps us to point out berths need to be taken for immediate maintenance, count total time of
this outage that and hold responsible/accountable related department in front of top management to insure
business continuity.
Six lean sigma (DMAIC), one of the most power concepts that we learned in text book during collage
journey and we had the opportunity to apply in this analysis to improve and sustain berth operational
activities from asset point of view.
Technical team and logistic department have set together to DEFINE frequent problems and their affects for
organization KPI’s and put them under our radar. Since the time is the major threats, we MEASURE and
quantify the waste occurred during berth idle for maintenance and we found most of it spare parts
unavailability, with the help of the ANALYSIS that we based our challenge on, we could point out the
frequent asset break down and time wasting in waiting for maintenance readiness, and then
IMPROVEMENT has shown for berths after been retune to normal operation with sustain efficiency, and
continue CONTROLLING for such behavior and knowledge towards improvement.
11
2018
2019
BERTH
NO.
PLAN
ACTUAL
PLAN
B36
May 06 – 10
May 12 – 16
April 21 – 25
B37
April 29 – May
03
May 27 – 31
January 27 – 31
January 27 – 31
B41
April 22 – 26
April 30 – May 04
March 12 – 16
ON GOING
B42
May 13 – 15
April 01 – 05
March 24 – 25
As planned
B43
B44
B52
B53
September 24
– 28
November 25 28
October 21 25
October 07 11
September 24 – 28
November 28 Dec. o2
October 22 – 26
October 08 – 12
February 24 28
November 24 28
September 15 19
October 06 10
ACTUAL
REMARKS
Revised
February 24 – 28
Revised
Employee performance
When I joined the team, there was one weekly monitoring sheet for department employees who are pointed
as on-call planner, this sheet inputs were related to department KPI’s such as waiting time for ships at
anchorage, number of ships served over the week, ships idle time, ships operational time, net
loading/unloading flow rate, ship file closing accuracy… and so on.
I’ve managed with my supervisor to transform these numbers to evaluation measures for my team workers
and communicate, discuss the /achievement/discrepancy of this performance at weekly basis over an open
brain storming discussion every Sunday, jointly with all co-worker to share the on-call planner obstacles and
solution he brought to overcome such obstacles.
This discussion has helped improving the competency between team members to achieve high number of
performances during the week which reflect the performance over month performance and hopefully the
whole year.
12
Sum of
Sum of
Error
Ship Files Ship
completed Files
15
3
9
3
14
3
12
3
12
3
17
3
Planners
Ansari
Battah
Hatim
Naif
Rizwan
Sunaitan
Grand
Total
79
Average of
Ship Files
Accuracy
(%)
80%
67%
78%
75%
75%
82%
Average of
Waiting
Time at
Anchorage
8:31:20
6:50:40
5:44:40
8:44:20
7:55:20
3:24:20
Average of
NonLoading
Time
9:35:20
10:05:20
8:15:20
11:19:00
8:08:20
11:05:00
Average of
Net
Pumping
Rate
647.33
763.00
578.67
722.33
752.67
471.67
76%
6:51:47 AM
9:44:43
655.94444
18
Sum of Ship Files
completed
Average of Ship Files Accuracy (%)
100%
Ansari
80%
Battah
60%
Hatim
40%
Naif
Rizwan
Sunaitan
20%
0%
Ansari
Battah
Hatim
Naif
Rizwan
Sunaitan
External analysis
For the last couple of weeks, we got notify that one of SABIC entity (IBN SINA plant) leader manufacture
in producing Methyl tert-butyl ether (MTBE) and Methanol (MEOH) is going for unplanned shutdown,
IBN SINA plant is considered as down-stream for three other plants in regard to MEOH suppling.
Partnering with ARRAZI plant to compensate the production, and the SharePoint of this compensatory
between IBN SINA and ARRAZI is SABTANK.
The unplanned shutdown is threating ARRAZI inventories at SABTANK due to enormous quantities that
IBN SINA has requested with them in order to continue supplying down users without interruption and the
same time is threating SABTANK KPI of serving shipment timely due to the loss of product availability to
this plan.
As SABTANK planning department, we requested a high urgent meeting with affected parties, ARRAZI
business planning and production units. IBN SINA business planning. And SABIC business units and
marketing. To forecast the shutdown duration, weekly demand quantities along with customers demand over
the world and developed one analysis for these requirements.
This concern then has been taken internally with SABTANK technical team to find solutions and wa ys for
overcoming this major interruption to revenues and SABIC image to its customers with rerouting product
receiving to SABTANK tanks to build and hold inventories at port side at the same time fulfilling IBN
SINA demand quantities.
13
•
•
•
Transfer rate to IBN SINA has increased from normal transfer rate by 20% without jeopardizing
SABTANK integrity. (250 mt/hr-300 mt/hr)
Shipments scheduling changed for the forecasted bottle neck of production, only for the arrival
times of shipments by 10%, especially for SABIC carries.
SABTANK operation to maintain SABTANK inventories at certain levels (50% of all MEOH
old tanks and 80% of new tank) and notify us in advance for any level dropping for further
arrangements.
Communications software and tools
SEABERTH
In April 2011, SABTANK has chosen Cirrus’ SEABERTH to enhance terminal scheduling, management.
SABIC Terminal Services Co (SABTANK), decide to change the old system “TPS (terminal paper
flow system” of handling and scheduling transportation.
SEABERTH integrated system, has added efficiency to berth operation activities which is compatible with
such growing terminal.
SEABERTH philosophy is using Terminal operational business Key Performance Indicators (KPI) as
drivers for initiating an algorithm to schedule the right time, ship and berth to accommodate loading or
unloading activities. The system has enhanced decision-making and analyzing ships situation, for logistics
planner to perform scheduling activities planning and
optimizing ship and berth operation activities and to reduce cost of these operation later for both customers
and SABTANK.
SEABERTH has been integrated in all SABTANK sectors (liquid petrochemicals, Solid and Iron ore) in
both Jubail and Yanbu, which gives visible integration of the management system and allow the desired
analysis to be at hand when requested by stakeholder or SABTANK executives.
14
One of SEABERTH influences on both SABTANK and end customers is improving CS levels at the same
time as reducing waiting time, demurrage costs and increasing terminal throughput. On the other hand, the
system has standardized and molded the operation activities to insure berth optimization.
What distinguish SEABERTH from the previous system, that measures continuously, accurately and on
early basis the business KPI’s, to indicate the gaps and the pitfalls and inefficiencies once they happen to
insure rigid follow up from all SABTANK functions to adjust and correct what’s need to be corrected.
Assuring walking on the right track toward terminal operation succession and customers satisfaction.
The system also gives an opportunity to simulate solutions for planners to try several cases in front of
implementing them in real operation activities and planning to estimate pitfalls, cost and improvement if
any.
SEABERTH’s comprehensive multi-user environment also helps the logistics planning department move a
long way towards a paperless environment, whilst expediting the communication of business-critical
information up and down the supply chain.
What makes the system powerful and easy to install in any organization that mainly regarded to
transportation activities (marine transportation) to the previous one, the training material was been delivered
to employees in just weeks and from then the old system was terminated.
Skype for business meeting
A powerful communication tool has shortened
distance between us and stakeholder and made
meeting more efficient in matter of time.
In the past we had only two choices for meetings,
either to held it face to face which is difficult to
find the right time for all parties concern
especially for those outside Jubail, or by phone
conferencing meeting which contain lots of
barriers and the absences of material presented for
everyone makes it hard to follow up with topic or
issue under addressing.
With tool, no limit for invited people, all
materials from everyone can be presented and all
aspect is been fulfilling for each meeting
members.
15
Microsoft Outlook
The heart of organization communication and 95% of it gone through. Very powerful for exchanging
organization folder, organizing companies SharePoint list and helping scheduling meetings internally and
externally
During the internship and following the supervision of Mr. Turki I have gained more skills in delivering data
to top management and stakeholder as well. Timing, data selectivity/quality.
I’ve gained the skills to manage time through several tasks, skills of delegate some task that required other
functions inputs, prioritizing tasks relatively.
I’ve gained the skill how to deal with different type of employee’s personality. Thinkers, independents,
perceiver, extravert and the way of motivating such kind of different personality, in the roll of being
delegated as manager during in my internship.
During in my internship as mention above, I’ve been delegated as manager responsibilities in the absence of
Mr. Turki beside of the responsibilities of planning supervisor, in this delegation I was put in the spot of
transformation from being follower to a leader of looking of organization improvement along employee’s
improvement and enhance the task that given to us. The internship changes my prospective towards
organization, made me to see the big picture of how all functions within are working together in integrated
system. How one function has an impact on another and the right way of dealing and delivering this
integration towards organization success.
The internship took me from the chair of doing tasks, to the operation room of developing these tasks to
achieve organization vision and missions
16
Conclusion
Overall, the internship added an experience and new skills to what I have already. I gained from the positive
well instructed guideline of the internship program helped structured this report in the way it appeared as it
is now. I’ve have seen the similarity in facts and theories between classroom and real-life work. For the first
2 weeks I discovered some challenges in transforming the daily activities to academic format. It was a great
opportunity discovering what my strength and weakness are, gave me new insight of how to improve both in
coming future.
The internship program gives the accessibility to engage with most of organization departments, EHSS,
CMD, Operation, Finance and external stakeholder
Learning the way of dealing with ethical situation, dilemmas, environmental issues and more organization
dimensions beyond only business planning and logistics.
I thank everyone who contributed direct or indirect in my internship program duration, and I hope it would
be the starter for my successful career in future.
17
References
https://www.sabic.com/en/about/corporate-profile/affiliates
https://cirruslogistics.com/resources-and-news/press-releases/sabtank-selects-cirrus-seaberth/
18
Form Number (6)
Periodic Report
Internship Student Report | Month # ?
Start Date: 21/01/2021
End Date: 10/02/2021
Student’s Name:Hamad Al-Ajmi
Student’s ID Number:S150049728
Training Organization:SATORP
Trainee department: Maintenance
Trainee Supervisor Name:Abdulrahman Al-Hashimi
Faculty Member:
Course:MGT-430
CRN:22591
Semester: Second
Academic Year/Semester:2021
(Instructions)
 This report must be submitted on Blackboard (WORD format only) via the allocated folder.
 Email submission will not be accepted.
 Your work should be clearly and completely presented; marks may be reduced for poor
presentation. This includes filling your information on the cover page.
 Assignment will be evaluated through BB Safe Assign tool.
 Late submission will result in ZERO marks being awarded.
 This work should be your own, copying from students or other resources will result in ZERO
marks.
 Use Times New Roman font 12 for all your answers.
PAGE 1 OUT OF 3
(Report Components)
Task(s)
New skill(s)
Meeting(s)
What are the activities and tasks given to you during this
month?
1-Planning for the weekly schedule for my team.
2-Utilization of team man-hour in weekly basis.
3-Prepare SCOPE OF WORK for repairing and servicing for the
jobs that need outsourcing support.
4-Team punctuality.
What skills did you learn through the month?
Almost of the activities are my normal duty.
Last couple of weeks, I learned about the inventory like (how to
check the stock availably in SAP system , re-order point and
follow up in order items)
How many meetings did you attend?
Due to COVID-19 number of meetings been reduced.
I attended two meetings
What are the difficulties you had this month?
For each task we have target date so one of the difficulties is
completing the tasks before coming backlog, if not completed will
affecting our KPIs
Difficulty/ Challenge(s)
How did you overcome these difficulties?
Our team is eight (8), I distributed the team for two groups, one
group for focusing on priorities and another group for completing
the tasks that close to the target date.
Learning
What did you learn from completing the tasks
1-Understand how organizations work.
2-Gain strong communication skills.
3-Critical and analytical thinking.
4-Gain presentation and report writing skills.
5-Self motivation for saving the time effectively.
What did you want to learn more?
I would like to a learn more about planning and scheduling
PAGE 2 OUT OF 3
*Note:
1. This report is a summary of the training activities performed.
2. You may attach additional pages if needed. And student can attach any extra note to this form.
PAGE 3 OUT OF 3
Form Number (6)
Periodic Report
Internship Student Report | Month :- March-2021
Start Date: 11/02/2021
End Date: 4/03/2021
Student’s Name:Hamad Al-Ajmi
Student’s ID Number:S150049728
Training Organization:SATORP
Trainee department: Maintenance
Trainee Supervisor Name:Abdulrahman Al-Hashimi
Faculty Member:10
Course:MGT-430
CRN:22591
Semester: Second
Academic Year/Semester:2021
(Instructions)
➢ This report must be submitted on Blackboard (WORD format only) via the allocated folder.
➢ Email submission will not be accepted.
➢ Your work should be clearly and completely presented; marks may be reduced for poor
presentation. This includes filling your information on the cover page.
➢ Assignment will be evaluated through BB Safe Assign tool.
➢ Late submission will result in ZERO marks being awarded.
➢ This work should be your own, copying from students or other resources will result in ZERO
marks.
➢ Use Times New Roman font 12 for all your answers.
PAGE 1 OUT OF 3
(Report Components)
Task(s)
New skill(s)
Meeting(s)
What are the activities and tasks given to you during this
month?
1- Weekly planning for the schedule.
2- Man-hour utilization.
3-Team punctuality
4- Evaluate the team for the first quarter.
What skills did you learn through the month?
Almost of the activities are my normal duty.
Last couple of weeks, I learned more about how to build
performance criteria in order to Evaluate the team Member.
How many meetings did you attend?
Due to COVID-19 number of meetings been reduced.
I attended three through Microsoft teams.
What are the difficulties you had this month?
I faced some difficulties during comparison between team
Member in order to matching the company quota
Difficulty/ Challenge(s)
Learning
How did you overcome these difficulties?
Built performance criteria and with close monitoring. Giving
each employee clear task with target date. Evaluate the team
weekly that will be helpful for quarter evaluation and final
approval.
What did you learn from completing the tasks
1-How to encourage team Members.
2-Gain strong communication skills.
3-Critical and analytical thinking.
4-Develping of report and writing skills.
5-Self motivation for saving the time effectively.
6- Motivate the team and support them.
7- Overcome difficulties
What did you want to learn more?
I would like to a learn more about soft skills.
PAGE 2 OUT OF 3
*Note:
1. This report is a summary of the training activities performed.
2. You may attach additional pages if needed. And student can attach any extra note to this form.
PAGE 3 OUT OF 3
The following questions can be classified as your major fit (Finance, Accounting, Ecommerce and
Management).
• What kind accounting
finance/IT//quality/marketing standards and principles are used in the
organization?
• Discuss telecommunication technologies (Database. Instant Messenger, Networking, Ecommerce
tools) used in the company.
• Describe the quality planning and control activities in the internship organization.
• Describe the quality control activities throughout the life cycle of the product/service groups
What kind of financial analysis and decision-making methods are used by corporate treasurers and
financial managers in the internship organization?
What types of marketing, selling, and human resources analysis are performed (cost system,
evaluation of consumers, needs, product strategy, distribution strategy, promotional strategy)?
.
Chapter 2: Internship activities
This is the main body of your report. During the internship period, the focus of the training
may on the following types of analysis and questions. You do not have to answer all the
questions in the list:
• Describe your working conditions and functions, such as: Who is your supervisor (include his/her
name and his/her position); other team members or co-workers and what their functions are to
complement yours.
• Provide a detailed description about the department(s) that the trainee did her/his training
with them. Adding all sub-divisions for this department(s) if it is available. Student can
add to this description a supported chart.
• Detailed descriptions about all tasks and activities that the trainee did them during her/his training
period.
• Gained skills and how they added value to your work
Other tasks that are not related to the trainee’s major that done by her/him at the company should be
included in this chapter as well.
What types of incentives did you get as a trainee to be more proactive and productive?
• Describe what kind of working documents and analysis you did there and what experiences you
have gained throughout your training. Provide examples of your work.
• A comparison between theory (things you have learned in the classroom) and practice (things
you did or observed at the company) must be made and highlighted. In this section the student
7
lai
الجامعة السعودية الإلكترونية
2011
Saudi Electronic University
1432
College of Administration and Finance
can add a supported table includes which academic course (s) (course title and code) helped to
perform training tasks. For example, two columns; the first one shows the course name and
second column shows the tasks performed and related to this course.
• Show some work samples that you have encountered/conducted at the company through graphs,
pictures, data, drawings, or design calculations and include them in your report.
• Lessons learnt (what the overall benefits gained from the training program)

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