Critical Thinking: Corporate Strategy and Diversification (105 points)
Corporate diversification strategies raise a wide range of strategic management issues. For this weekÃ¢â‚¬â„¢s critical thinking assignment, read the case study found in your textbook (Case 19):
Google Is Now AlphabetÃ¢â‚¬â€But WhatÃ¢â‚¬â„¢s the Corporate Strategy?
Remember, a case study is a puzzle to be solved, so before reading and answering the specific case and study questions, develop your proposed solution by following these five steps:
Read the case study to identify the key issues and underlying issues. These issues are the principles and concepts of the course area which apply to the situation described in the case study.
Record the facts from the case study which are relevant to the principles and concepts of the course area issues. The case may have extraneous information not relevant to the current course area. Your ability to differentiate between relevant and irrelevant information is an important aspect of case analysis, as it will inform the focus of your answers.
Describe in some detail the actions that would address or correct the situation.
Consider how you would support your solution with examples from experience or current real-life examples or cases from textbooks.
Complete this initial analysis and then read the discussion questions. Typically, you will already have the answers to the questions but with a broader consideration. At this point, you can add the details and/or analytical tools required to solve the case.
Case Study Questions:
What is GoogleÃ¢â‚¬â„¢s corporate strategy? Does Google have a clear vision of what it wants to become?
(Chapter 12) to determine if this strategy creates competitive advantage. If so, how? If not, why not?
Look beyond the conventional sources of synergy and consider complementarities, bargaining power, and rivals. What threats does Google face?
Does Google need to refocus? How should Google delineate its corporate boundaries and which businesses, or products would you recommend abandoning or divesting, if any?
Your well-written paper should meet the following requirements:
Be 5 pages in length, which does not include the title page or required reference page, which are never a part of the content minimum requirements.
Use Saudi Electronic University academic writing standards and APA style guidelines.
Support your submission with course material concepts, principles, and theories from the textbook and
at least two scholarly, peer-reviewed journal articles unless the assignment calls for more.
It is strongly encouraged that you submit all assignments into the
Originality Check before submitting it to your instructor for grading. If you are unsure how to submit an assignment into the Originality Check tool, review the
Originality CheckÃ¢â‚¬â€Student Guide for step-by-step instructions.
Google Is Now
WhatÃ¢â‚¬â„¢s the Corporate
On August 10, 2015, GoogleÃ¢â‚¬â„¢s CEO, Larry Page, announced that Google Inc. would
become Alphabet Inc., a holding company of which Google (comprising the companyÃ¢â‚¬â„¢s search and Internet businesses) would be the biggest operating company. Extracts
of the announcement are reproduced in Exhibit 1. The organizational structure of
Alphabet is shown in Figure 1.
The creation of Alphabet was widely viewed as GoogleÃ¢â‚¬â„¢s top management finally
conceding to investorsÃ¢â‚¬â„¢ demands for greater transparency by separating GoogleÃ¢â‚¬â„¢s primary source of profits, its search business, from GoogleÃ¢â‚¬â„¢s other businesses. It was also
a confirmation by GoogleÃ¢â‚¬â„¢s founders, Larry Page and Sergey Brin, that their company
was no longer simply a search company. The announcement was a reaffirmation of the
companyÃ¢â‚¬â„¢s commitment to developing and commercialization of revolutionary technologies. This quest had already led Google beyond search, beyond the provision of
information, and beyond software into mobile devices, home appliances, life sciences,
self-driving cars, broadband services, digital eyewear, and a host of other ventures.
Soon after its founding, Google had proclaimed Ã¢â‚¬Å“Ten Things We Know To Be TrueÃ¢â‚¬ÂÃ¢â‚¬â€
a set of business principles that would guide the companyÃ¢â‚¬â„¢s development. Second on
the list was, Ã¢â‚¬Å“ItÃ¢â‚¬â„¢s best to do one thing really, really well,Ã¢â‚¬Â to which the response was:
Ã¢â‚¬Å“We do search.Ã¢â‚¬Â1
GoogleÃ¢â‚¬â€now AlphabetÃ¢â‚¬â€was no longer a search company. But what was it?
Founders Brin and Page had consistently emphasized that the essence of their
company was applying technology to improving the lives of people. Page had
declared, Ã¢â‚¬Å“The societal goal is our primary goal,Ã¢â‚¬Â the challenge being to: Ã¢â‚¬Å“… use all
these resources … and have a much more positive impact on the world?Ã¢â‚¬Â2
If Alphabet was to be described by technologyÃ¢â‚¬â€then which technologies? From
the beginning Google/Alphabet has been about algorithms. Initially, its PageRank
algorithm, but increasingly artificial intelligence algorithms that model the functioning
of the human brain. By combining machine learning and artificial intelligence, Alphabet
is identifying areas where machine intelligence can be superior to human intelligence.
The scope of these applicationsÃ¢â‚¬â€from autonomous driving to medical diagnosis, to
facial recognition, to educationÃ¢â‚¬â€seems limitless.
The diversity of AlphabetÃ¢â‚¬â„¢s business and technological initiatives also fueled suspicions about the motivations of the founders, Brin and Page. Despite their proclamations to pursue the good of society and to Ã¢â‚¬Å“do no evil,Ã¢â‚¬Â it seemed to some that Google
was locked in battle with Apple, Amazon, Facebook, and Microsoft for the control of
This case was prepared by Robert M. Grant. Ã‚Â©2019 Robert M. Grant.
588 CASES TO ACCOMPANY CONTEMPORARY STRATEGY ANALYSIS
Alphabet Inc.: Organization structure, March 2018
Nest* Access Waymo
* Nest was transferred to become part of Google in February 2018
Google Announces Plans for New Operating Structure
August 10, 2015
As Sergey and I wrote in the original foundersÃ¢â‚¬â„¢ letter 11
What is Alphabet? Alphabet is mostly a collection of
years ago, Ã¢â‚¬Å“Google is not a conventional company. We do
companies. The largest of which, of course, is Google.
not intend to become one.Ã¢â‚¬Â … From the start, weÃ¢â‚¬â„¢ve always
This newer Google is a bit slimmed down, with the com-
strived to do more, and to do important and meaningful
panies that are pretty far afield of our main internet prod-
things with the resources we have.
ucts contained in Alphabet instead. What do we mean
We did a lot of things that seemed crazy at the time.
by far afield? Good examples are our health efforts: Life
Many of those crazy things now have over a billion
Sciences (that works on the glucose-sensing contact
users, like Google Maps, YouTube, Chrome, and Android.
lens), and Calico (focused on longevity). Fundamentally,
And we havenÃ¢â‚¬â„¢t stopped there. We are still trying to do
we believe this allows us more management scale, as we
things other people think are crazy but we are super
can run things independently that arenÃ¢â‚¬â„¢t very related.
Alphabet is about businesses prospering through
WeÃ¢â‚¬â„¢ve long believed that over time companies tend
strong leaders and independence. In general, our model
to get comfortable doing the same thing, just making
is to have a strong CEO who runs each business, with
incremental changes. But in the technology industry,
Sergey and me in service to them as needed. We will rig-
where revolutionary ideas drive the next big growth
orously handle capital allocation and work to make sure
areas, you need to be a bit uncomfortable to stay relevant.
each business is executing well. WeÃ¢â‚¬â„¢ll also make sure we
Our company is operating well today, but we think
we can make it cleaner and more accountable. So we
are creating a new company, called Alphabet. I am really
excited to be running Alphabet as CEO with help from
my capable partner, Sergey, as President.
have a great CEO for each business …
Larry Page, CEO, Alphabet
0810.html, accessed March 21, 2018.
Yet, in terms of its revenue model, Google is an advertising company. In 2017, advertising accounted for 86% of AlphabetÃ¢â‚¬â„¢s revenues. Common to almost all Ã‚ÂAlphabetÃ¢â‚¬â„¢s
businesses is that they are either vehicles for carrying advertising or they are sources of
information that could be utilized to better target advertising.
Google Is Now AlphabetÃ¢â‚¬â€But WhatÃ¢â‚¬â„¢s the Corporate Strategy?Ã¢â‚¬â€°Ã¢â‚¬Æ’ 589
The confusion over AlphabetÃ¢â‚¬â„¢s corporate strategy was no recent phenomenon. In
2009, the Mercury News reported:
Google increasingly feels like a company running in a thousand different directions
at once … The problem is that in expanding into so many different areas, the identity of Google itself has become muddled … itÃ¢â‚¬â„¢s getting harder every day to articulate
what Google is. Is it a Web company? A software company? Something else entirely?3
Although comparisons have been made with other diversified giantsÃ¢â‚¬â€the Economist
proclaimed Alphabet to be Ã¢â‚¬Å“the new General ElectricÃ¢â‚¬Â and AlphabetÃ¢â‚¬â„¢s Chairman Eric
Schmidt drew parallels with Berkshire HathawayÃ¢â‚¬â€ultimately, it seemed that Alphabet
truly was Ã¢â‚¬Å“a different kind of company.Ã¢â‚¬Â4 Hence, the creation of Alphabet had done
little to answer the question that had tormented Google-watchers for years: What was
the corporate strategy of the company formerly known as Google?
The History of Google, 1996Ã¢â‚¬â€œ2018
The Google Search Engine
Larry Page and Sergey Brin met as PhD students at Stanford University. Their investigation of the linkage structure of the World Wide Web led them to develop a page-Ã‚Â
ranking algorithm that used backlink data (references by a Web page to other Web
pages) to measure the importance of any Web page. They called their search engine
Ã¢â‚¬Å“GoogleÃ¢â‚¬Â and in September 1998 incorporated Google Inc. in Menlo Park, California.
GoogleÃ¢â‚¬â„¢s Ã¢â‚¬Å“PageRankÃ¢â‚¬Â algorithm received a patent on September 4, 2001.
Search engines met the need of the growing number of people who were turning to
the World Wide Web for information and commercial transactions. As the number of websites grew, locating relevant content became essential. Early Web search engines included
WebCrawler, Lycos, Excite, Infoseek, Inktomi, Northern Light, and AltaVista. Several of
them became portal sitesÃ¢â‚¬â€websites that offered users their first port of entry to the web.
Other portals, such as Yahoo! and AOL, soon recognized the need to offer a search facility.
The Google search engine attracted a rapidly growing following because of its
superior page ranking and simple design. In 2000, Google began selling advertisementsÃ¢â‚¬â€paid Web links associated with search keywords. Its Adwords placed Ã¢â‚¬Å“sponsored linksÃ¢â‚¬ÂÃ¢â‚¬â€brief, plain text ads with a click-on URLÃ¢â‚¬â€which appeared alongside
Web search results for specific keywords. Advertisers bid for keywords; it was these
Ã¢â‚¬Å“cost-per-clickÃ¢â‚¬Â bids weighted by an adÃ¢â‚¬â„¢s click-through rate (CTR) that determined the
order in which the paid listings would appear. By 2004, Google became the US market
leader in Web search; by 2009 its share had reached 65.6%.
Google became a public company on August 19, 2004: an IPO of about 7% of
GoogleÃ¢â‚¬â„¢s shares raised $1.67 bn., valuing Google at $23 bn.
Organizing the WorldÃ¢â‚¬â„¢s Information
GoogleÃ¢â‚¬â„¢s expansion beyond Web search was a reflection of its mission Ã¢â‚¬Å“to organize the
worldÃ¢â‚¬â„¢s information and make it universally accessible and useful.Ã¢â‚¬Â GoogleÃ¢â‚¬â„¢s IPO prospectus elaborated this intent:
We serve our users by developing products that enable people to more quickly and
easily find, create and organize information. We place a premium on products that
590 CASES TO ACCOMPANY CONTEMPORARY STRATEGY ANALYSIS
matter to many people and have the potential to improve their lives, especially in
areas in which our expertise enables us to excel.
Search is one such area. People use search frequently and the results are often of great
importance to them. Delivering quality search results requires significant computing
power, advanced software and complex processesÃ¢â‚¬â€areas in which we have expertise
and a high level of focus.
The result was a series of new products that allowed access to information from
diverse sources. These sources of information included images (Google Image Search),
maps (Google Maps), academic articles (Google Scholar), books (Google Book Search),
satellite imagery (Google Earth), panoramic street photographs of most of the worldÃ¢â‚¬â„¢s
cities (Google StreetView), news (Google News), patents (Google Patent Search), video
(YouTube), finance (Google Finance), Web logs (Google Blog Search), and many more.
However, GoogleÃ¢â‚¬â„¢s entrepreneurial and technological dynamism led it well beyond
the accessing and organizing of information. Beginning with Gmail in 2004, Google
introduced a widening array of software and services for communicating, creating and
manipulating images, producing documents, creating Web pages, managing time, and
These new products expanded GoogleÃ¢â‚¬â„¢s advertising revenues by providing additional opportunities for carrying ads and improving GoogleÃ¢â‚¬â„¢s targeting of ads. GoogleÃ¢â‚¬â„¢s
primary source of advertising revenue was AdWords, launched in 2000. Advertisers
specify the keywords that should trigger their ads and the maximum amount they are
willing to pay per click. When a user searches google.com, short text advertisements
appear on the screen. The rank ordering of ads is determined by advertiserÃ¢â‚¬â„¢s costper-click bid and the Ã¢â‚¬Å“ad qualityÃ¢â‚¬Â (its relevance to the user). The advertiser then pays
Google according to the number of clicks on the advertisement.
AdSense uses an advertisement placement technology developed by Applied Semantics (acquired in 2003) that allows Google to place ads on third-party websites. Table 1
shows AlphabetÃ¢â‚¬â„¢s revenues from advertising and other sources.
In 2007 and 2008, GoogleÃ¢â‚¬â„¢s diversification efforts took a dramatic new turn with
GoogleÃ¢â‚¬â„¢s entry into mobile telephony and Web browsers.
AlphabetÃ¢â‚¬â„¢s revenue sources, 2008Ã¢â‚¬â€œ2017 ($billion)
2008 2009 2010 2011 2012 2013 2014 2015 2016 2017
Google advertising revenues (total)
Ã¢â‚¬â€Google network membersÃ¢â‚¬â„¢ properties
Google other revenues
Google total revenues
Other Bets revenues
Revenues from Other Bets businesses were included in Ã¢â‚¬Å“Google total revenuesÃ¢â‚¬Â prior to 2015.
Source: Google Inc. and Alphabet Inc 10-K reports.
Google Is Now AlphabetÃ¢â‚¬â€But WhatÃ¢â‚¬â„¢s the Corporate Strategy?Ã¢â‚¬â€°Ã¢â‚¬Æ’ 591
Android and Mobile Telephony
Google acquired Android Inc. in 2005 and in November 2007 launched the development
of its Android software platform, a Linux-based operating system for mobile devices.
According to Google:
Ã¢â‚¬Å“Android is being developed … with the goal of providing consumers a less expensive, richer and more powerful mobile experience.Ã¢â‚¬Â5 Most observers thought that
GoogleÃ¢â‚¬â„¢s primary concern was the threat that the shift from desktop to mobile devices
posed to GoogleÃ¢â‚¬â„¢s advertising revenues.
Android was a spectacular success: in establishing market leadership (Table 2),
it prevented Apple from dominating the smartphone and tablet market. By offering
Android as a free, open-source, mobile operating system, it was able to attract a large
number of handset manufacturers (the most important being Samsung) and an army of
application developersÃ¢â‚¬â€by 2018, there 1.76 million Android apps.
GoogleÃ¢â‚¬â„¢s Chrome Web browser announced on September 2, 2008 generated huge
publicity, but little surprise. GoogleÃ¢â‚¬â„¢s then head of product development (later CEO of
Google within Alphabet), Sundar Pichai, explained: Ã¢â‚¬Å“GoogleÃ¢â‚¬â„¢s entire business is people
using a browser to access us and the web.Ã¢â‚¬Â GoogleÃ¢â‚¬â„¢s website added: Ã¢â‚¬Å“Google Chrome
is a browser that combines a minimal design with sophisticated technology to make
the web faster, safer, and easier.Ã¢â‚¬Â By contrast, MicrosoftÃ¢â‚¬â„¢s Internet Explorer (IE) was
constrained by the legacy of its 15-year history.
GoogleÃ¢â‚¬â„¢s goal for Chrome was not simply a superior user experience. Version 8 of
MicrosoftÃ¢â‚¬â„¢s IE launched in 2008 allowed an Ã¢â‚¬Å“InPrivateÃ¢â‚¬Â protection mode that would
delete cookies, making it more difficult to track usersÃ¢â‚¬â„¢ browsing habits. This would limit
GoogleÃ¢â‚¬â„¢s ability to use such information to target consumers with advertising.
Others saw GoogleÃ¢â‚¬â„¢s primary intention as not so much to protect its search engine
but more to attack MicrosoftÃ¢â‚¬â„¢s dominance of personal computing and to speed the
Shipments of smartphones: Market share by operating system
Blackberry OS (RIM)
The data are for the first quarter of each year.
Includes Blackberry and Windows.
In 2011, Ã¢â‚¬Å“OtherÃ¢â‚¬Â comprised Symbian with 26.0%, Linux with 3.1% and other systems 0.3%.
592 CASES TO ACCOMPANY CONTEMPORARY STRATEGY ANALYSIS
transition of computing to a new online environment. Wired magazine viewed it as:
Ã¢â‚¬Å“an aggressive move destined to put the company even more squarely in the crosshairs
of its rival Microsoft.6
The announcement ten months later that Google would add an operating system
to its Chrome browser was seen as confirmation of GoogleÃ¢â‚¬â„¢s aggressive intent toward
Google in Hardware
As Internet access transitioned toward mobile devices, Google sought to reinforce its
proprietary technology in that sphere. Its acquisition of the struggling handset maker
Motorola Mobility in 2012 for $12.5 bn., was primarily to acquire its rich portfolio of
patents relating to wireless communication.
Owning Motorola would also permit Google closer integration of hardware and
software development in smartphones and tablet computers, thereby enhancing the
However, becoming a handset maker put Google into competition with some of its
major customers, notably Samsung, which was already developing its own operating
system. In 2012, Google sold Motorola to Lenovo, but continued to develop and market
mobile devices, including the Nexus brand of smartphones (build by HTC) and a range
of notebook and tablet computers based upon its Chrome operating system. In January
2018, Google deepened its relationship with HTC when it paid HTC $1.1 bn. for patent
licenses and an engineering unit.
Subsequent diversifications also increased GoogleÃ¢â‚¬â„¢s involvement in hardware:
Google Glass, an Internet-enabled, optical head-mounted display controlled by
natural language voice commands, was marketed on an experimental basis between April 2013 and January 2015.
With the acquisition of Nest in January 2014, Google became a supplier of
home security and control devicesÃ¢â‚¬â€including thermostats and smoke detectors. The goal was to build GoogleÃ¢â‚¬â„¢s position as a central player in the Ã¢â‚¬Å“smart
home.Ã¢â‚¬Â In May 2015, Google announced Project Brillo, an operating system to
link home devices, such as door locks, light bulbs, and security cameras, while
Project Weave would allow these devices to communicate with other products
and web services.7
Google Home, launched in October 2016, and the Home Mini, launched
12 months later, were GoogleÃ¢â‚¬â„¢s entrants to the fast-growing market for voice-Ã‚Â
activated, smart speakers. Despite selling about 2 million smart speakers per
month in the closing months of 2017, Google remained a distant second to
Amazon in this market.
GoogleÃ¢â‚¬â„¢s involvement in smart TV has included its Google TV and Android TV
software programs and its Chromecast plug-in devices, first launched in 2013,
which allow video streaming on TV receivers.
GoogleÃ¢â‚¬â„¢s foray into social networking began with Orkut in January 2004 and continued
with Google Friend Connect and Google Buzz. However, all were eclipsed by Facebook. When, in March 2010, Facebook overtook Google as the most visited website
Google Is Now AlphabetÃ¢â‚¬â€But WhatÃ¢â‚¬â„¢s the Corporate Strategy?Ã¢â‚¬â€°Ã¢â‚¬Æ’ 593
within the United States, Google became fully aware of the threat posed by Facebook
to its online advertising revenue:
If you were an advertiser, who would you rather place your ads with? On the one
hand, you have a company that will attempt to gear ads to things like the search history of users. On the other hand, you have a company that knows where its users
went to college, where they work, who they are friends with, what theyÃ¢â‚¬â„¢re reading
and sharing, and their favorite bands, books, foods, and colors. Advertisers want to
target their ads to the people most likely to be receptive to them, and information is
the key to targeting. The more information available, the better the targeting.8
Launched in June 2011, Google+, the companyÃ¢â‚¬â„¢s fourth venture into online social
networking, had 540 million users by October 2013. However, by the end of 2017, it
was clear that, yet again, Google had failed to build a viable competitor to FacebookÃ¢â‚¬â€
although YouTube was widely viewed as a social media platform.
Google began developing autonomous driving systems in 2009 with applications both
to existing production cars and its own prototype cars, which lacked all driver controls. By 2017, Waymo had a fleet of self-driving vehicles in Phoenix, AZ, being driven
without a person behind the wheel. However, it was competing with at least 12 other
companies in developing self-driving systems and any commercial revenues within the
next five years seemed unlikely. In February 2018, Alphabet received $244 million in
Uber equity, settling a legal suit over UberÃ¢â‚¬â„¢s alleged theft of WaymoÃ¢â‚¬â„¢s technology.
AlphabetÃ¢â‚¬â„¢s research activities in life sciences were organized into two businesses.
Ã‚ÂCalicoÃ¢â‚¬â„¢s mission is Ã¢â‚¬Å“to harness advanced technologies to increase our understanding of
the biology that controls lifespan.Ã¢â‚¬Â In 2014, Calico formed an R&D alliance with AbbVie
to develop new therapies for age-related diseases, including neurodegeneration and
cancer. VerilyÃ¢â‚¬â„¢s mission to make the worldÃ¢â‚¬â„¢s health data useful so that people enjoy
healthier lives. It makes a smart contact lens that measures blood sugar. In January
2017, Temasek, a Singapore-based investment company, paid $800 million for a noncontrolling equity stake in Verily.
AlphabetÃ¢â‚¬â„¢s Access subsidiary combines several broadband projects whose goal is to
expand access to the Internet. The major component of Access is Google Fiber, which
offers broadband and TV service in several locations with in the United States. It also
includes Webpass, a gigabit Internet provider acquired in 2016.
Google Capital was established in 2013 to make late-stage venture capital investments
in technology companies. In 2016, it was renamed CapitalG. In addition to finance,
CapitalG provides companies within its portfolio access to technological and strategic
594 CASES TO ACCOMPANY CONTEMPORARY STRATEGY ANALYSIS
advice from GoogleÃ¢â‚¬â„¢s executives. Its investments include Survey Monkey, Lending Club,
Airbnb, Snap Inc., Stripe, Looker, and Lyft.
GV, formerly Google Ventures, is AlphabetÃ¢â‚¬â„¢s other venture capital subsidiary. It
invests in life sciences, artificial intelligence, robotics, and cybersecurity companies,
mainly in the early stages of their development.
X, formerly Google X, is a corporate lab for developing experimental technologies
known as Ã¢â‚¬Å“moonshots.Ã¢â‚¬Â According to The Atlantic magazine: Ã¢â‚¬Å“X is perhaps the only
enterprise on the planet where regular investigation into the absurd is not just permitted
but encouraged, and even required.Ã¢â‚¬Â10 Because of the secrecy surrounding X, only a
few of the projects being undertaken are known. During early 2018, these included:
Project LoonÃ¢â‚¬â€high altitude balloons providing internet connectivity in areas
lacking broadband infrastructure;
Project WingÃ¢â‚¬â€package delivery via airborne drones;
Makani PowerÃ¢â‚¬â€generating electrical power through wind turbines mounted on
development of a revolutionary, miniature battery for powering mobile devices;
various robotics projects.
AlphabetÃ¢â‚¬â„¢s Management and Capabilities
GoogleÃ¢â‚¬â€now AlphabetÃ¢â‚¬â€had created a management system that was unique, even
by the unorthodox standards of Silicon Valley. Some of the key features of this
Hiring policy: From its earliest days, Google committed itself to hiring only
the Ã¢â‚¬Å“brightest of the bright.Ã¢â‚¬Â GoogleÃ¢â‚¬â„¢s targets were not simply the highly intelligent. They were Ã¢â‚¬Å“smart creativesÃ¢â‚¬ÂÃ¢â‚¬â€people who were Ã¢â‚¬Å“not confined to specific
tasks … not adverse to taking risks … not hemmed in by role definitions … donÃ¢â‚¬â„¢t
keep quiet when they disagree … get bored easily and shift jobs a lot … combine technical depth with business savvy and creative flair.Ã¢â‚¬Â9 As founders Page
and Brin explained: Ã¢â‚¬Å“Our employees, who have named themselves Googlers,
are everything. Google is organized around the ability to attract and leverage
the talent of exceptional technologists and business people … Because of our
employee talent, Google is doing exciting work in nearly every area of computer science … Talented people are attracted to Google because we empower
them to change the world.Ã¢â‚¬Â11
A Ã¢â‚¬Å“dramatically flat, radically decentralizedÃ¢â‚¬Â organization: Google structure
and systems were designed around the simple notion of Ã¢â‚¬Å“What do smart creatives need in order to be productive?Ã¢â‚¬Â The answer was primarily about the
aspects of traditionally managed organizations that should be avoided: authority,
rules, formality, defined job roles, and hierarchical privileges. Google was a flat
organization because its smart creatives needed easy access to key decisions in
order to get things done. To minimize hierarchy, Google used a Ã¢â‚¬Å“rule of sevenÃ¢â‚¬Â:
each manager must have at least seven direct reports.
Small, self-managing teams: The majority of GoogleÃ¢â‚¬â„¢s employees, including all
those involved in product development, worked in small teams. Most engineers
Google Is Now AlphabetÃ¢â‚¬â€But WhatÃ¢â‚¬â„¢s the Corporate Strategy?Ã¢â‚¬â€°Ã¢â‚¬Æ’ 595
were in teams of three or four. Team size was limited by the Ã¢â‚¬Å“two-pizza ruleÃ¢â‚¬ÂÃ¢â‚¬â€
teams should be small enough to be fed by two pizzas. Teams appointed their
own leaders, and engineers could switch teams without the need for permission
from the HR department.
An environment that fosters creativity: For employees to be productive
required a working environment that stimulated and fostered their interaction. GoogleÃ¢â‚¬â„¢s workplaces were designed to minimize separation among colleagues. GoogleÃ¢â‚¬â„¢s opulent eating and sports facilities were similarly designed
to increase human interaction. Creativity and innovation were institutionalized
through GoogleÃ¢â‚¬â„¢s Ã¢â‚¬Å“70Ã¢â‚¬â€œ20Ã¢â‚¬â€œ10Ã¢â‚¬Â rule, which stipulated that Google would devote
70% of its engineering resources to developing the core business, 20% to extend
that core into related areas, and 10% allocated to fringe ideas. As a result,
Google employees were able to spend time working on pet projects of their
Rapid, low-cost experimentation: According to Gary Hamel: Ã¢â‚¬Å“Evolutionary
adaptation isnÃ¢â‚¬â„¢t the product of a grand plan, but of relentless experimentation … GoogleÃ¢â‚¬â„¢s Ã¢â‚¬Ëœjust-try-itÃ¢â‚¬â„¢ philosophy is applied to even the companyÃ¢â‚¬â„¢s most
daunting projects, like digitizing the worldÃ¢â‚¬â„¢s libraries … That kind of step-wise,
learn-as-you-go approach has repeatedly helped Google to test critical assumptions and avoid making bet-the-farm mistakes.Ã¢â‚¬Â12
Underlying AlphabetÃ¢â‚¬â„¢s capacity for innovation and the effective implementation of
new initiatives was a set of resources that few other technology-based companies could
match. With an operating cash flow of $37 bn. in 2017 and a cash pile of $103 bn.,
Alphabet was a financial powerhouse that could buy its way into almost any market
or area of technology. (Table 3 shows financial data for Alphabet.) However, most of
Alphabet Inc.: Selected financial data, 2008Ã¢â‚¬â€œ2017 ($ bn.)
Cost of revenues
Sales and marketing expense
General and admin. expense
Income from operations
Income before income taxes
Cash and marketable securities
Total stockholdersÃ¢â‚¬â„¢ equity
Operating income was reduced in 2017 by a European Union fine of $2.7 bn.
Source: Alphabet Inc. and Google Inc. 10K reports.
596 CASES TO ACCOMPANY CONTEMPORARY STRATEGY ANALYSIS
the time it was content to make small acquisitions. Owning one of the worldÃ¢â‚¬â„¢s most
valuable brands (Google) and the worldÃ¢â‚¬â„¢s two most visited websites (google.com and
youtube.com), Alphabet commanded attention in any market it chose to enter.
The holding company structure of Alphabet would allow greater autonomy and flexibility for the individual subsidiaries, but would the loss of integration undermine the
organizational capabilities that had made the company so successful?
Commenting on the transition from Google to Alphabet, the Financial Times
observed: Ã¢â‚¬Å“Further down the organization, life gets more compartmentalized. It is not
obvious that working in a silo at Company XYZ, Ã¢â‚¬Ëœan Alphabet subsidiaryÃ¢â‚¬â„¢, is as attractive as working on complex issues across todayÃ¢â‚¬â„¢s Google.Ã¢â‚¬Â13 Two years later, Fortune
confirmed these fears, noting that the creation of Alphabet has Ã¢â‚¬Å“changed what it means
to work for Google. Some grumble that their role now is to subsidize innovation at
their sister companies, rather than to innovate themselves. …ThatÃ¢â‚¬â„¢s a striking shift,
especially for high-performing employees accustomed to moving about the company
almost at will.Ã¢â‚¬Â14
The Future of Alphabet
Soon after GoogleÃ¢â‚¬â„¢s reincarnation as Alphabet, Forbes contributor, Ken Favaro, argued
that Alphabet had failed to address the fundamental question of corporate strategy:
Ã¢â‚¬Å“How does the company itself add value to its particular businesses and ventures?Ã¢â‚¬Â As
a result, AlphabetÃ¢â‚¬â„¢s Ã¢â‚¬Å“strategy remains as opaque as ever.Ã¢â‚¬Â In terms of the managerial
effectiveness, lack of strategic clarity may translate into loss of Ã¢â‚¬Å“coherence, insight, and
resilienceÃ¢â‚¬Â such that corporate development will Ã¢â‚¬Å“inevitably amount to a random walk
that can only be rationalized ex post.Ã¢â‚¬Â15
These issues were especially pertinent in relation to AlphabetÃ¢â‚¬â„¢s Ã¢â‚¬Å“Other Bets.Ã¢â‚¬Â Business
InsiderÃ¢â‚¬â„¢s Steve Kovach noted:
The hope was that one of these Other Bets would become the next multibillion-dollar
tech company and help diversify parent company AlphabetÃ¢â‚¬â„¢s revenue sources beyond
GoogleÃ¢â‚¬â„¢s digital ads business. But this grand vision was always laden with some unanswered and uncomfortable questions: What does a successful Other Bet look like?
When will one of those companies graduate from a mere Ã¢â‚¬Å“betÃ¢â‚¬Â to a winner that can
stand on its own? Are they supposed to reach a point where theyÃ¢â‚¬â„¢re big enough to
spin out into a separate company outside Alphabet?16
Revealing the dire financial performance of AlphabetÃ¢â‚¬â„¢s Other Bets (see Table 4) had
increased the tensions between AlphabetÃ¢â‚¬â„¢s technological ambitions and responsibilities
to investors. These tensions appear to have been a factor in the high turnover of senior
managers in the Other Bet companies:
[T]he heads of some of AlphabetÃ¢â‚¬â„¢s Other Bets, or of divisions that were on track to
become Other Bets, were frustrated by the Alphabet structure… They signed up with
the promise of being CEOs running their own startups, but were instead constrained
from the top by AlphabetÃ¢â‚¬â„¢s CFO Ruth Porat, who controlled funding, as well as by the
whims of Google cofounders Larry Page and Sergey Brin…The vision of Alphabet was
to create nimble startups, but many of the entrepreneurs tasked with leading these
startups concluded that they had better prospects of accomplishing their goals outside
Alphabet than within.17
Alphabet Inc.: Financial results of business segments, 2015Ã¢â‚¬â€œ2017
Google Is Now AlphabetÃ¢â‚¬â€But WhatÃ¢â‚¬â„¢s the Corporate Strategy?Ã¢â‚¬â€°Ã¢â‚¬Æ’ 597
Source: Alphabet Inc. 10K report for 2017.
In principle, the holding company structure had conferred greater autonomy to
the businesses, giving them greater freedom to develop and grow. This would resolve
many of the problems arising from GoogleÃ¢â‚¬â„¢s increasing size and complexity. By 2018,
Google had 88,110 employees, up from 16,805 ten years earlierÃ¢â‚¬â€inevitably this strained
GoogleÃ¢â‚¬â„¢s famously informal management processes. Yet, the impact of the decentralization in taking pressure off top management would be offset by the increasing external
pressures that Alphabet faced in 2018.
Concerns over GoogleÃ¢â‚¬â„¢s market power had resulted in antitrust investigations in
the European Union, India, South Korea, Brazil, and Argentina. In 2017, the European
Commission imposed a fine of Ã¢â€šÂ¬2.42 bn. for anticompetitive practices regarding GoogleÃ¢â‚¬â„¢s
display and ranking of shopping search results. It was also investigating Android distribution practices and GoogleÃ¢â‚¬â„¢s syndication of AdSense.
Privacy issues were another area where Alphabet faced regulatory and legal threats. Privacy advocates and political activists have long expressed concern that GoogleÃ¢â‚¬â„¢s ability to
track individualsÃ¢â‚¬â„¢ search and browsing behavior, the content of their Gmail messages, and,
through Android, their cell phone usage and locations, represented a threat to individual
privacy. Initiatives to restrict AlphabetÃ¢â‚¬â„¢s use of individualsÃ¢â‚¬â„¢ data included the European
CourtÃ¢â‚¬â„¢s Ã¢â‚¬Å“right to be forgottenÃ¢â‚¬Â judgement in 2014, which allowed individuals to require that
Google removed search results about them, the European General Data Protection Regulation to protect personal data, and a similar measure under consideration in California.
AlphabetÃ¢â‚¬â„¢s vulnerability to concerns over privacy was highlighted by the crisis that engulfed
Facebook in March 2018 over its release of personal data to Cambridge Analytica.18
One indication of growing regulatory and political pressures that Alphabet faced
was its growing presence in Washington, DC. In 2017, Alphabet spent more on lobbying than any other company.
Competition provided another dimension of AlphabetÃ¢â‚¬â„¢s increasingly complex external
environment. As the company diversified from search into an ever-increasing range of
activities, so it came into competition with a widening range of rivals. In advertising,
Facebook was its closest competitor; in mobile platforms and online payment systems,
it was Apple; in browsers, computer operating systems, and office software, Microsoft;
in home automation, Amazon and Honeywell; in autonomous driving, Tesla, Uber,
Ford, and General Motors; in cloud computing, all the major IT companies. Competing
with multiple companies on multiple fronts meant that Alphabet could not operate as
a set of quasi-autonomous companies.
598 CASES TO ACCOMPANY CONTEMPORARY STRATEGY ANALYSIS
The new structure would also facilitate adding new businessesÃ¢â‚¬â€either by acquisition or internal developmentÃ¢â‚¬â€thereby setting the scene for further diversification.
This raised concerns among investors as to whether the new company would provide
greater opportunity for Page and Brin to pursue their ambitions of using technology
to change the world. In an interview with the Financial Times in October 2014, Larry
Page declared, Ã¢â‚¬Å“The societal goal is our primary goal,Ã¢â‚¬Â and outlined the main challenge
as: Ã¢â‚¬Å“How do we use all these resources … and have a much more positive impact on
the world?Ã¢â‚¬Â The answer seemed to be to use the money generated by GoogleÃ¢â‚¬â„¢s search
advertising business to make bets on technologies that offered long-term solutions to
some of the worldÃ¢â‚¬â„¢s most pressing problems. Many of these initiatives grew out of the
curiosity and personal interests of the two founders. For example, the inspiration for
Calico came from the interests of Larry PageÃ¢â‚¬â„¢s wife, Lucy, in bioinformatics and the diseases of old age.
Beyond the notion of creating a Ã¢â‚¬Å“21st century, technology-based conglomerate,Ã¢â‚¬Â
there was little indication of the boundaries that would be established around AlphabetÃ¢â‚¬â„¢s ambitions or its activities. Forbes contributor Dan Diamond pointed to healthcare
as a major area of future growth for Alphabet.
The implications of the new company for GoogleÃ¢â‚¬â„¢s core search and advertising
business were far from clear. While investors hoped the holding company structure
would allow greater transparency and bottom-line focus for management, there was
limited evidence to support this optimism. The new Google subsidiary would include
YouTube and Android; there was no indication that financial data would be available
for the individual lines of businesses within Google.
Nor was it clear what the new structure would mean for the companyÃ¢â‚¬â„¢s ability
to address the challenges it faced from competitors and regulators. One regulatory
challenge was antitrust: GoogleÃ¢â‚¬â„¢s dominant share of Internet search and AndroidÃ¢â‚¬â„¢s
share of mobile operating systems meant it was a monopoly in terms of the competition laws of many countries of the world. The other was privacy: concerns included
search history, the aggregation of an individualÃ¢â‚¬â„¢s data across GoogleÃ¢â‚¬â„¢s various services,
the depiction of private residences on GoogleÃ¢â‚¬â„¢s StreetView, and the release of user data
to national government agencies.
Given the breadth of the challenges Google faced, had the time come for GoogleÃ¢â‚¬â„¢s
leading trioÃ¢â‚¬â€CEO and founder Larry Page, founder and director Sergey Brin, and executive chairman Eric SchmidtÃ¢â‚¬â€to scale back GoogleÃ¢â‚¬â„¢s ambitions and draw boundaries
around GoogleÃ¢â‚¬â„¢s corporate strategy?
1. https://www.google.com/about/philosophy.html, accessed
March 22, 2018.
2. Ã¢â‚¬Å“FT Interview with Google Co-founder and CEO Larry
Page,Ã¢â‚¬Â Financial Times (October 31, 2014).
3. Ã¢â‚¬Å“GoogleÃ¢â‚¬â„¢s Growing Identity Crisis,Ã¢â‚¬Â ( July 19, 2009), http://
July 20, 2015.
4. Ã¢â‚¬Å“The New GE: Google, Everywhere,Ã¢â‚¬Â Economist ( January
5. Google Inc. 10K Report for 2008: 4.
6. Ã¢â‚¬Å“Inside Chrome: The Secret Project to Crush IE and
Remake the Web,Ã¢â‚¬Â Wired (October 16, 2008).
7. Ã¢â‚¬Å“Google Reveals Project Brillo and Weave to Power Internet of Things,Ã¢â‚¬Â Fast Company (May 28, 2015).
8. Ã¢â‚¬Å“Why Facebook Is a Threat to GoogleÃ¢â‚¬â„¢s Earnings,Ã¢â‚¬Â (April
12, 2012), http://www.cnbc.com/id/47030496, accessed
July 20, 2015.
9. E. Schmidt and J. Rosenberg, How Google Works (London:
J. Murray, 2014): 17.
Google Is Now AlphabetÃ¢â‚¬â€But WhatÃ¢â‚¬â„¢s the Corporate Strategy?Ã¢â‚¬â€°Ã¢â‚¬Æ’ 599
10. Ã¢â‚¬Å“Google X and the Science of Radical Creativity,Ã¢â‚¬Â The
Atlantic (November 2017).
11. Letter from the Founders, Ã¢â‚¬Å“An OwnerÃ¢â‚¬â„¢s Manual,Ã¢â‚¬Â for
GoogleÃ¢â‚¬â„¢s Shareholders, http://investor.google.com/ipo_
letter.html, accessed July 20, 2015. Reproduced with permission from Google Inc.
12. G. Hamel, The Future of Management (Boston: Harvard
Business School Press, 2007).
13. Ã¢â‚¬Å“Google: hacking the structure,Ã¢â‚¬Â Financial Times (August
14. http://fortune.com/2017/06/27/google-alphabet-corporatestructure/, accessed March 23, 2018.
still-searching-for-the-strategy-in-alphabet-neegoogle/#16a0a49b6601, accessed March 23, 2018.
16. http://www.businessinsider.com/is-alphabet-other-betsstrategy-doomed-to-fail-2018-2, accessed March 23, 2018.
18. Ã¢â‚¬Å“Facebook and Democracy: The Anti-social Network,Ã¢â‚¬Â
Economist (March 24, 2018).
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