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Reading & Resources

Everyone experiences conflict at some point in time. Read ”

The Inspired Workplace

” to find out how you can promote a more peaceful environment and resolve conflicts.

The majority of conflict resolution deals with building relationships. We talked about communication and how to avoid toxic behaviors or ineffective resolution methods. Let’s take a look at how we can build relationships centered on trust. Watch the following 2 part video:

We have also discussed some general mistakes to avoid when trying to communicate and resolve conflict. Read the following brief article on ”

Conflict Resolution Mistakes to Avoid

” that describes several tactics to avoid all together when resolving conflict. These are very common mistakes to make in any type of conflict.

PART A (should be answered separately using APA format)

Discussion – Building a Toolkit

Initial Post:

Read the Reading & Resources folder and watch the attached videos. Respond to the following and use at least one source.

#1 Let’s put it all together and build your toolkit for conflict resolution. Name a major trigger for you that can often cause conflict in one area of your life. (Ex: You feel disregarded or left out at work when your coworkers do not communicate with you.) Discuss how it makes you feel and what type of conflict you experience.

#2 Discuss 3 strategies from ones we discussed in this course that you can use to resolve this conflict in the future and prevent the conflict from happening again.

#3 What is something that you will need to work on more to improve your conflict resolution skills and add to your toolbox for solving conflicts?

initial post, 250-500 words, at least one academic reference

Cite all source(s) used in the text as well as in a reference section using APA format.

Sources should be credible and published within 5 years. Do not use a wiki, blog, or source that is not backed by a valid organization.

PART B (should be answered separately)

Weekly Assignment 4: Conflict Resolution Tactics to Avoid

Article:

https://www.verywellmind.com/conflict-resolution-m…

Read the article above and answer the following questions:

1. Which of the 10 tactics described in the article have you witnessed the most in conflicts

you have experienced? Describe the tactics and why they are not helpful in conflict

resolution.

2. Identify at least one of the 10 tactics described in the article that you engage in the most

(meaning you engaged in these tactics on your end of the conflict). Define this tactic and

describe why it is not helpful in conflict resolution.

3. List one example for how EACH of the 10 tactics to avoid would look in an active

conflict. Ex: Overgeneralizing – I address my coworker for ALWAYS showing up late

for shift report.

4. For EACH of the 10 tactics to avoid, describe a better strategy you could use to avoid

exacerbating a conflict. Ex: Overgeneralizing – I would specifically address my coworker

on the 3 recent times he/she was late for shift report without saying ALWAYS.

5. Choose one of the 10 tactics to avoid and describe how you would handle someone who

is using that tactic on you during a conflict.

NSG 290 Module 4 Assignment
Instructions: enter score (1-4) in column F
Introductory
Emergent
1
2
Tactics Witnessed
Student attempts to identify tactics
witnessed in conflicts. Does not
support ideas with evidence from
the article. Lacks sufficient details
and insights.
Student identifies tactics
witnessed in conflicts. Supports
some ideas with evidence from
the article. Lacks details and/or
insights.
Tactics Used
Student attempts to identify one
tactic personally used in conflicts.
Does not support ideas with
evidence from the article. Lacks
sufficient details and insights.
Student identifies one tactic
personal used in conflict and
attempts to state why it is not
helpful. Supports some ideas with
evidence from the article. Lacks
details and/or insights.
How Tactics Look in
Conflict
Student attempts to identify
examples of tactics in conflict.
Does not support ideas with
evidence from the article. Lacks
sufficient details and insights.
Student identifies examples of
tactics in conflict. Supports some
ideas with evidence from the
article. Lacks details and/or
insights.
Better Strategies
Student attempts to identify
examples of better tactics in
conflict. Does not support ideas
with evidence from the article.
Lacks sufficient details and
insights.
Student identifies examples of
better tactics in conflict. Supports
some ideas with evidence from
the article. Lacks details and/or
insights.
Handling Conflict
Student attempts to identify ways
to handle someone using one of
the tactics. Does not support
ideas with evidence from the
article. Lacks sufficient details and
insights.
Student identifies ways to handle
someone using one of the tactics.
Supports some ideas with
evidence from the article. Lacks
details and/or insights.
Feedback:
Total Available Points =
Practiced
Proficient/Mastered
3
4
115
Final
Score
Weight
Score
Student addresses tactics
witnessed in conflicts and
describes why they are not
helpful. Supports most ideas with
evidence from the article. May
lack details and/or insights.
Student develops a clear,
comprehensive list of tactics
witnessed in conflicts and
describes why they are not
helpful. Supports all ideas with
evidence from the article.
Reflects deep insights.
20%
0.00
Student addresses one tactic
personally used in conflicts and
describes why it is not helpful.
Supports most ideas with
evidence from the article. May
lack details and/or insights.
Student develops a clear,
comprehensive list of tactics
personally used in conflicts and
describes why they are not
helpful. Supports all ideas with
evidence from the article.
Reflects deep insights.
20%
0.00
Student addresses examples of
tactics in conflict. Supports most
ideas with evidence from the
article. May lack details and/or
insights.
Student develops a clear,
comprehensive list of examples
of tactics in conflict. Supports
all ideas with evidence from the
article. Reflects deep insights.
20%
0.00
Student addresses examples of
better tactics in conflict. Supports
most ideas with evidence from
the article. May lack details
and/or insights.
Student develops a clear,
comprehensive list of examples
of better tactics in conflict.
Supports all ideas with
evidence from the article.
Reflects deep insights.
20%
0.00
Student addresses ways to
handle someone using one of the
tactics. Supports most ideas with
evidence from the article. May
lack details and/or insights.
Student develops a clear,
comprehensive list of ways to
handle someone using one of
the tactics. Supports all ideas
with evidence from the article.
Reflects deep insights.
20%
0.00
100%
0.00
Final Score
Percentage
4
0
0.00%
Instructions: enter score (1-4) in column F
Introductory
Emergent
1
2
Tactics Witnessed
Student attempts to identify tactics
witnessed in conflicts. Does not
support ideas with evidence from
the article. Lacks sufficient details
and insights.
Student identifies tactics
witnessed in conflicts. Supports
some ideas with evidence from
the article. Lacks details and/or
insights.
Tactics Used
Student attempts to identify one
tactic personally used in conflicts.
Does not support ideas with
evidence from the article. Lacks
sufficient details and insights.
Student identifies one tactic
personal used in conflict and
attempts to state why it is not
helpful. Supports some ideas with
evidence from the article. Lacks
details and/or insights.
How Tactics Look in
Conflict
Student attempts to identify
examples of tactics in conflict.
Does not support ideas with
evidence from the article. Lacks
sufficient details and insights.
Student identifies examples of
tactics in conflict. Supports some
ideas with evidence from the
article. Lacks details and/or
insights.
Better Strategies
Student attempts to identify
examples of better tactics in
conflict. Does not support ideas
with evidence from the article.
Lacks sufficient details and
insights.
Student identifies examples of
better tactics in conflict. Supports
some ideas with evidence from
the article. Lacks details and/or
insights.
Handling Conflict
Student attempts to identify ways
to handle someone using one of
the tactics. Does not support
ideas with evidence from the
article. Lacks sufficient details and
insights.
Student identifies ways to handle
someone using one of the tactics.
Supports some ideas with
evidence from the article. Lacks
details and/or insights.
Feedback:
Total Available Points =
Practiced
Proficient/Mastered
3
4
115
Final
Score
Weight
Score
Student addresses tactics
witnessed in conflicts and
describes why they are not
helpful. Supports most ideas with
evidence from the article. May
lack details and/or insights.
Student develops a clear,
comprehensive list of tactics
witnessed in conflicts and
describes why they are not
helpful. Supports all ideas with
evidence from the article.
Reflects deep insights.
20%
0,00
Student addresses one tactic
personally used in conflicts and
describes why it is not helpful.
Supports most ideas with
evidence from the article. May
lack details and/or insights.
Student develops a clear,
comprehensive list of tactics
personally used in conflicts and
describes why they are not
helpful. Supports all ideas with
evidence from the article.
Reflects deep insights.
20%
0,00
Student addresses examples of
tactics in conflict. Supports most
ideas with evidence from the
article. May lack details and/or
insights.
Student develops a clear,
comprehensive list of examples
of tactics in conflict. Supports
all ideas with evidence from the
article. Reflects deep insights.
20%
0,00
Student addresses examples of
better tactics in conflict. Supports
most ideas with evidence from
the article. May lack details
and/or insights.
Student develops a clear,
comprehensive list of examples
of better tactics in conflict.
Supports all ideas with
evidence from the article.
Reflects deep insights.
20%
0,00
Student addresses ways to
handle someone using one of the
tactics. Supports most ideas with
evidence from the article. May
lack details and/or insights.
Student develops a clear,
comprehensive list of ways to
handle someone using one of
the tactics. Supports all ideas
with evidence from the article.
Reflects deep insights.
20%
0,00
100%
0,00
Final Score
Percentage
4
0
0,00%

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