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Reflect on the assigned readings for Week 14 and then type a two page paper regarding what you thought was the most important concept(s), method(s), term(s), and/or any other thing that you felt was worthy of your understanding. Define and describe what you thought was worthy of your understanding in half a page, and then explain why you felt it was important, how you will use it, and/or how important it is in project planning.

Communication
Planning
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Project Management
Chapter 15: Communication Planning
Project Communication
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Definition and Importance
Cultural issues
Communication Requirements Analysis
Types of communication
Communication Plan
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Project Management
Chapter 15: Communication Planning
Communication
• Throughout the project a need to communicate to
• Project Sponsor
• Team members
• Other stakeholders
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Customers
Clients
Suppliers
Partners
The public
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Project Management
Chapter 15: Communication Planning
For each group
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Purpose
Frequency
Format
Amount of time
Possible need for a hierarchy of reporting:
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Portfolio
Program
Project
Task group
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Project Management
Chapter 15: Communication Planning
Synchronous Options
• Face to face
• Synchronous but not in same place– (remember the
time zones!)
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Conference call
Video link
Computer-assisted video conference
IM; texting
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Project Management
Chapter 15: Communication Planning
Asynchronous Options
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Courier, mail
E-mail
Fax
Project Blog
RSS
Social media presence
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Project Management
Chapter 15: Communication Planning

Communication Planning
• Who?
• Why?
• What do they need/want to know? Or communicate to
the project?
• When? How frequently?
• How? (what method(s) do they prefer? Are there
methods that are unsuitable?
• Who will be the contact point from the project for this
communication?
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Project Management
Chapter 15: Communication Planning
Team Meetings
• Purpose is to verify progress, identify challenges and get
assistance where needed.
• Frequency and duration may vary throughout the project
• Be considerate and schedule “off-line” meetings if only a few are
involved in a particular item. It wastes the time of the rest.
• Frequent very short meetings may be more effective with a small
team (daily “stand-up” meetings are a standard part of Agile
Systems Development.)
• PM may need to meet and report with other PMs in the same
program or portfolio.
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Project Management
Chapter 15: Communication Planning
Report to Management or
Sponsor
• Frequency and format may be dictated by Sponsor
• Purpose to report progress, identify challenges and
changes, get support for necessary changes or added
resources
• Need balance between “raising the alarm” too early
and waiting too long and being “in too deep”
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Project Management
Chapter 15: Communication Planning
Other stakeholders
• Community may need to be consulted, informed—Riverview
Lands project in Coquitlam.
• Business customers or suppliers may be impacted by the project.
• Project contractor/supplier needs to know about other aspects of
the project, and to inform PM of status.
• Government may have a role—permits, inspections, other
• The Project Management Office
• Frequency, format and content of communications may be
dictated by law or may be a provision of a contractual agreement.
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Project Management
Chapter 15: Communication Planning
Communication Plan template
Figure 19.2.1 Communications Plan example
Source: http://inte5160.wikispaces.com/Communication+Plans
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Project Management
Chapter 15: Communication Planning
Summary: Project
Communication
• Project communication is a key success factor
• Start with a Communication Requirements Analysis
and then Prepare a Communication Plan that
considers all the stakeholders
• Consider a variety of synchronous and asynchronous
methods
• Use appropriate technology
• Consider cultural issues when planning and carrying
out project communication
• Remember communication is a two-way process, not
always “broadcast!”
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Project Management
Chapter 15: Communication Planning
Questions?
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Project Management
Chapter 15: Communication Planning

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