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SCENARIO:

Markle Industries has been manufacturing and selling restaurant equipment such as fryers and grills for more than 15 years. Markle is a privately held firm and the board is planning to take the company public within the next two years. Therefore, they have hired you as the company’s first internal auditor. One of your tasks as the internal auditor, is to document Markle’s various processes. You will start with the order-processing system. You have already walked through the process with Markle employees. The following is what you have discovered.

All customer orders are credit sales and arrive via the company website or from Sales Rep sales at trade shows.

THE FOLLOWING IS A NARRATIVE SUMMARY OF THE PROCESS:

When an order comes in, the order-processing clerk checks the customer’s credit file to confirm credit approval and ensure that the amount falls within the credit limit. If either of these conditions is not met, the order is sent to the credit department. If an order meets both conditions, the order-processing clerk enters it into the system on a standard order form. The data on the form is used to update the company’s customer file (in which the name, address, and other data are stored), and the form is placed in the company’s open order file.

When the credit department receives a rejected order, the credit clerk determines why the order has been rejected. If the credit limit has been exceeded, the customer is notified that the merchandise will be shipped as soon as Markle receives payment to reduce their balance below their credit limit. If the customer has not been approved for credit, a credit application is sent to the customer along with a notification that the order will be shipped as soon as credit approval is granted.

Before preparing a picking ticket, the system checks the inventory records to determine whether the company has the products ordered on hand. If the products are not available, a notice of backorder is sent to the customer and an inventory requirement is recorded in the production and inventory planning system. If the items are in stock, a picking ticket is prepared and sent to the warehouse. Once the items are picked, the warehouse prepares a packing slip and crates the equipment for shipment via common carrier.

The carrier notifies Markle that goods have shipped and a customer invoice is prepared. A copy is filed by the order-processing department, another is sent to the customer, and another is sent to the accounting department so that accounts receivables can be updated. The invoice in the customer file is timestamped indicating that the invoice has been sent.

REQUIREMENTS:

Using the Signavio Process Manager process diagramming tool, create a BPMN (business process model and notation) diagram of the order process at Markle as described above. Save your document in your folder in Signavio as Yourlastname_assignment2. Put your name and REDID somewhere on the diagram.

Print/export a pdf of your diagram and submit it here in Canvas. Also, be sure to save your drawing in Signavio so that I can view it.

Business Process Model and Notation (BPMN) is a flow charting method for the steps in a business process. It is similar to the Business Process Diagrams you have seen in your text book. The BPMN organization seeks to standardize and simplify business process diagrams and has developed a standard set of symbols and methodology that is being adopted by organizations worldwide.

According to bpmn.org, ”A standard Business Process Model and Notation (BPMN) will provide businesses with the capability of understanding their internal business procedures in a graphical notation and will give organizations the ability to communicate these procedures in a standard manner.”

You will use BPMN to diagram a business process for an assignment in this class. Therefore, I have provided you with the following reference resources:

SAMPLE DIAGRAM:THIS IS AN EXAMPLE, NOT FROM THIS ASSIGNMENT, BUT IT MAY HELP YOU UNDERSTAND ABOUT HOW TO DIAGRAM YOUR ASSIGNMENT.

BPMN 2.0 – Business Process Model and Notation
Choreographies
Activity Markers
Task Types
Markers indicate execution
behavior of activities:
Types specify the nature of
the action to be performed:
Participant B
Participant B
Participant C
A Choreography Task
represents an Interaction
(Message Exchange)
between two Participants.
A Sub-Choreography contains
a refined choreography with
several Interactions.
Choreography Diagram
Multiple
Participants Marker
Conversation Diagram
Initiating
Message
(decorator)
Pool
(Black Box)
Multi Instance Pool
(Black Box)
a decorator depicting
the content of the
message. It can only
be attached to
Choreography Tasks.
~
Loop Marker
Receive Task
Parallel MI Marker
User Task
Sequential MI Marker
Manual Task
Ad Hoc Marker
Business Rule Task
Compensation Marker
Service Task
Pool (Black Box)
Lane
Attached
Intermediate
Timer Event
Data
Store
Looped
Subprocess
Complex Gateway
Complex merging and
branching behavior that is not
captured by other gateways.
Parallel Event-based Gateway
(instantiate)
The occurrence of all subsequent
events starts a new process
instance.
End
Event
Start
Event
Parallel
Link
Intermediate Multiple
Intermediate
Event
Event
Signal
End
Event
Terminate: Triggering the
immediate termination of a
process.
Collection
Text Annotation
Group
Data
Multi Instance
Task (Parallel)
condition
A Data Object represents information flowing
through the process, such as business
documents, e-mails, or letters.
Event Subprocess
Conditional
Start Event
Error End
Event
Call Activity
Send Task
Exclusive
Gateway
When used to split the sequence flow, all outgoing
branches are activated simultaneously. When merging
parallel branches it waits for all incoming branches to
complete before triggering the outgoing flow.
Exclusive Event-based Gateway
(instantiate)
Each occurrence of a subsequent
event starts a new process
instance.
Attached
Intermediate
Error Event
Link
Intermediate
Event
~
Escalation
End Event
Subprocess
Is always followed by catching events or receive tasks.
Sequence flow is routed to the subsequent event/task
which happens first.
Inclusive Gateway
When splitting, one or more
branches are activated. All
active incoming branches must
complete before merging.
Timer
Intermediate
Event
Multiple: Catching one out of
a set of events. Throwing all
events defined
Parallel Multiple: Catching
all out of a set of parallel
events.
Task
Data Object
Parallel
Gateway
A Collection Data Object represents a
collection of information, e.g., a list of order
items.
Message
End Event
Input
Lane
Parallel Gateway
Message
Start Event
Lane
Event-based Gateway
When splitting, it routes the sequence flow to exactly
one of the outgoing branches. When merging, it awaits
one incoming branch to complete before triggering the
outgoing flow.
Manual Task
End
Event
Task
Swimlanes
Pool
Exclusive Gateway
Signal: Signalling across different processes. A signal thrown
can be caught multiple times.
Task
Collapsed
Subprocess
Lane
Gateways
Link: Off-page connectors.
Two corresponding link events
equal a sequence flow.
Task
Pools (Participants) and Lanes
represent responsibilities for
activities in a process. A pool
or a lane can be an
organization, a role, or a
system. Lanes subdivide pools
or other lanes hierarchically.
Message Flow symbolizes
information flow across
organizational boundaries.
Message flow can be attached
to pools, activities, or
message events. The Message
Flow can be decorated with
an envelope depicting the
content of the message.
A Data Input is an external input for the
entire process.A kind of input parameter.
Pool
has a condition
assigned that defines
whether or not the
flow is used.
Receive Task
Output
Pool
is the default branch
to be chosen if all
other conditions
evaluate to false.
Conditional: Reacting to
changed business conditions
or integrating business rules.
Compensation: Handling or
triggering compensation.
Event-based
Gateway
Pool (White Box)
defines the execution
order of activities.
Escalation: Escalating to
an higher level of
responsibility.
Cancel: Reacting to cancelled
transactions or triggering
cancellation.
Message Flow
Conditional Flow
Timer: Cyclic timer events,
points in time, time spans or
timeouts.
Error: Catching or throwing
named errors.
Collaboration Diagram
Script Task
Default Flow
Choreography
Task
Participant C
Response
Message
(decorator)
Ad-hoc Subprocess
Sequence Flow
Participant A
Participant B
Participant C
Pool
(Black
Box)
Send Task
Participant B
Participant B
Sub-Conversation
Sub-Process Marker
Choreography
Task
Choreography
Task
Message
(Black Box)
Message: Receiving and
sending messages.
Participant A
Participant
B
Participant
A
Pool
None: Untyped events,
indicate start point, state
changes or final states.
Participant A
denotes a set of
Participants of the
same kind.
Conversation
A Call Choreography is a
wrapper for a globally
defined Choreography Task
or Sub-Choreography. A call
to a Sub-Choreography is
marked with a
symbol.
A Data Output is data result of the entire
process. A kind of output parameter.
A Data Association is used to associate data
elements to Activities, Processes and Global
Tasks.
The order of message
exchanges can be
specified by combining
message flow and
sequence flow.
Data Store
© 2011
A Data Store is a place where the process can
read or write data, e.g., a database or a filing
cabinet. It persists beyond the lifetime of the
process instance.
Standard
Participant B
Events
End
Throwing
Call
Choreography
Intermediate
Boundary NonInterrupting
Sub-Choreography
A Conversation Link connects
Conversations and Participants.
A Call Activity is a wrapper for a globally defined
Task or Process reused in the current Process. A
call to a Process is marked with a
symbol.
Call Activity
Choreography
Task
Start
Boundary
Interrupting
Event
Sub-Process
An Event Sub-Process is placed into a Process or
Sub-Process. It is activated when its start event
gets triggered and can interrupt the higher level
process context or run in parallel (noninterrupting) depending on the start event.
Participant A
Catching
A Transaction is a set of activities that logically
belong together; it might follow a specified
transaction protocol.
Participant A
Event Sub-Process
Non-Interrupting
Transaction
A Call Conversation is a wrapper for a
globally defined Conversation or SubConversation. A call to a Sub-conversation
is marked with a
symbol.
Task
Participant A
Event Sub-Process
Interrupting
A Task is a unit of work, the job to be
performed. When marked with a
symbol
it indicates a Sub-Process, an activity that can
be refined.
A Conversation defines a set of
logically related message exchanges.
When marked with a
symbol it
indicates a Sub-Conversation, a
compound conversation element.
Standard
Conversations
Activities
http://bpmb.de/poster
Business Process Model and Notation
Quick Reference Guide
Activities
edit
order
Events
procure
goods
Tasks
Subprocesses
Start events
Intermediate events
End events
are activities that
represent collapsed
initiate a process
represent conditions/
complete the re­
represent indi­
details for one
instance.
milestones in the
spective process
process.
instances.
vidual steps within
task within multiple
a process.
steps.
Connecting Objects
Artifacts
Associations
Sequence flows
Message flows
Data objects
IT Systems
combine data
connect events,
represent commu­
represent files or
represent certain
objects and arti­
gateways, tasks,
nication and inter­
documents, which
systems, which are
facts with other
and subtasks.
actions between
are used to com­
utilized to execute
pools.
plete activities.
activities.
elements.
Swimlanes
Lane
Pool
Lane
Gateways
Exclusive Gateways
Inclusive Gateways
Parallel Gateways
Event-based Gate-
Swimlanes
(XOR) are used when
(OR) are used if one
(AND) activate all
ways are used if
Responsibilities can
several conditions
or more conditions
outgoing branches
the ongoing process
be divided into pools
are mutually exclu­
are possible. Depend­
simultaneously.
flow depends on
and lanes. Pools re­
sive and only one
ing on the number of
They wait for all in­
the occurrence of an
present an organiza­
selection is possible
conditions, the merg­
coming branches to
event. The process
tion, lanes show
e.g. “yes” or “no”.
ing gateway waits for
be completed be­
will continue with
working groups or
all possible incoming
fore continuing the
the first occurring
individuals.
branches.
sequence flow.
event.
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