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E

a

ch student is to

critically assess the:

1. Mission 2. Goals 3. Importance of information systems and their management (ISM) in the firm 4. Using their own work organization as an example.

Consider benefits, as well as costs/risks of information systems and information management, particularly under (increasing) public scrutiny and regulations aimed at protecting/ safeguarding/ maintaining many different kinds of information.

Clarification

A. The

single most important point made

in these materials is that information systems, and their supporting information technology, plus the included telecommunications technology, are

not drivers

in well-managed organizations; rather, when properly used, they are

supporters

of the business mission and strategy.

That is true of UMGC, where the mission is to educate, with the major marketing strategy to be online. It is also true of Amazon.com, where the mission is to make a profit selling a wide number of products, and the major marketing strategy is again, online.

B. The

second most important point

, stressed by Professor McFarlan and epitomized by Amazon.com, Apple and Google, is that properly-designed and -implemented information systems can convey a

strategic competitive advantage

to their enterprises.

Example:

Here is

a start

on contributing to this week’s discussions, with an example using UMGC as the firm.

The

mission

of information systems management at University of Maryland Global Campus is to

support

the teaching and administrative processes of the university in an

efficient and effective (

recall operations management

)

way.

The

goals

of UMGC ISM include:

Being at the

state of the art

in course delivery at a distance.

That’s why we have used

Zoom

, D2L, Google

– and

pdf

format and

audio/video

materials

Providing

24×7 reliability

in the Learning environment, in

PeopleSoft

and other essential information systems. For example, 360 Support is on call via message and telephone at all hours.

Conserving

State and student (i.e., tuition)

resources

in accomplishing the foregoing, which Maryland taxpayers and the state legislature expect.

The importance of ISM at UMGC is extremely high, given:

First

, that the University has strategically decided to be the open university of Maryland and the United States, providing learning services to a growing student body mostly* at a distance, thus using information systems heavily.

Second

, there are a plethora of state and federal regulations, plus community standards, that govern the

management of information

at UMGC and thus provide continuing, importance-raising challenges.**

  
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