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Manager’s Hot Seat: Decision Making—A
Hurricane of a Choice – Video Transcript
0:00 (Thunder rumbling)
0:03(ominous music)
0:06- Do we have confirmation on those buses?
0:09I wanna make sure they’re stocked and ready to go
0:10from the rendezvous point.
0:12- [Male] Mm-hmm.
0:13- This storm system is no joke.
0:15- Yeah, we’re still waiting for confirmations from Sadie,
0:17but I did get the latest data from NOAA.
0:19We’re looking at winds up to 150 miles per hour, maybe more.
0:23- So at least a Category 4?
0:26- Yeah, it could be, if it actually hits,
0:28and the National Weather Service is forecasting
0:3212 to 14 inches of rainfall.
0:34- Seriously? – Mm-hmm.
0:35- That could flood the lower quarter for sure.
0:38- It could but, with winds up to 150 miles per hour,
0:41I’m more concerned with the storm surge.
0:43We could have swells up to 10 feet,
0:45depending on the tides.
0:47- Okay, (sighing)
0:49we could spend all day discussing our options,
0:51but time just isn’t on our side.
0:53I’m gonna call it.
0:54We need to evacuate.
0:57- Okay, do you want me to get the mayor
0:59and the police chief on the line?
1:00We can discuss an action plan together.
1:02- I’m all for bringing them into the fold,
1:03but I have full confidence in our emergency response plan.
1:07We both know it works,
1:08we just need to start implementing it.
1:11Now.
1:13- You’re not planning on evac-ing
1:15the whole city though, right?
1:16- Not yet.
1:17Let’s start here, zones five through eight.
1:20We’re looking at about 7,000 residents to move out,
1:24and don’t even get me started on all the pets!
1:27- Right.
1:28Listen, I know this is your call,
1:30I just think it’ll be really helpful
1:31if we get the mayor and the police chief on board
1:33before we assemble the response teams.
1:35- We don’t have time to-1:36- No, I know, I know,
1:38but I’ve seen storms of this strength before fizzle out,
1:41so, if we’re all on the same page from the start.
1:43- I know it’ll make things a lot smoother, I hear you.
1:45- I think so.
1:48- Fine.
1:50Get them over here for a face-to-face.
1:51- Okay.
1:52- But soon, this storm isn’t going to wait.
1:54- I’ll call ’em now.
1:57It’s mostly this shift to be concerned with,
1:58(thumping)
1:59’cause it’s really starting to swell.
2:00- Ava. – Hey.
2:01- Veronica.
2:02- Hey, how’s it going? – Chief.
2:03- Good to see ya. – Yeah.
2:04- I’m sure glad we got the funding allocated
2:06to improve the storm buffers.
2:08- Yeah.
2:09- It looks like we’re going to need them.
2:10- Yes, we got the funding
2:10but the install is still only 70% complete.
2:14- Yeah, but it’s better than nothing.
2:15- Not when this storm will be here in less than 24 hours.
2:19I wanna let you both know
2:20I’m calling for an evacuation of zones five through eight.
2:24We need to get the residents time
2:26to prepare and get out.
2:29- Now, hold on.
2:30We’ve all been through enough of these hurricanes
2:32to know how they can play out.
2:34Right, Tony?
2:35- You know, on the radio on the way over here,
2:38they were saying it could hit well to the east of us
2:40and miss us entirely.
2:42- Well, the storm system is gaining speed,
2:45and even though I can’t predict
2:47if it’ll be a direct hit or not, I still feel like-2:49- Okay, sure it’s fast over the Gulf,
2:53but these storms, quite often when they hit land,
2:55will really slow down, so why evacuate
2:59when all we really might need to do
3:01is just add some more sand bags?
3:04- Listen, I hear you, Chief,
3:05but even if it gets downgraded to a tropical storm,
3:08there’s still enough current projections
3:10of flooding and surging
3:12that warrants some level of action here.
3:14- Guys, I’m sorry, I’m…
3:16But the time for debate is over.
3:18We got to get the wheels turning
3:19on our emergency response plan.
3:23I will need your help organizing your first responders,
3:27calling in more from the next county
3:30to set up the temporary shelters.
3:33Mayor, we need you to reassure your constituents,
3:37keep them calm,
3:39but direct them to secure their homes the best they can.
3:42Then make their way out of the disaster zone
3:44as soon as possible.
3:46- I’m sorry, I think I should have a say
3:48whether a significant portion of my city
3:51is going to be evacuated.
3:53- The decision is mine to make,
3:55based on evidence I have at hand,
3:57which is hurricane-level winds,
3:59a high likelihood of flooding,
4:01and a storm surge capable of swallowing up over 2,000 homes!
4:06This is about saving lives.
4:08- The governor hasn’t given any indication
4:11of any part of Baldwin County to be evacuated.
4:15- How we respond to a potential Category 4
4:18is not his call either.
4:20It’s this department’s.
4:22Now, the longer we wait,
4:24the more difficult moving people becomes.
4:29- Mayor, can I show you something?
4:33(thunder rumbling)
4:36The Gulf-front section has three main routes
4:39of entry and exit,
4:40two of which will be flooded and underwater
4:42if the buffers fail.
4:43So, if we don’t evacuate immediately,
4:45we run the risk of having to squeeze our responders in,
4:48while everyone else is coming out
4:50from the one corridor that’s left over.
4:52- Which not only slows us down
4:55but puts even more lives in danger,
4:58including your officers, Chief.
5:00- Hm.
5:01- Come on, we don’t even know if the hurricane will hit us.
5:06- But there is a 60% chance it will,
5:10and that’s according to the latest data.
5:12- And there’s a 40% chance that it won’t.
5:14That’s a big enough reason to slow down here.
5:17I wanna be certain this is the only option,
5:19if we’re going to start spending taxpayer dollars.
5:22- It was the right call two years ago,
5:23it’s the right call now.
5:25- But it wasn’t the right call four years ago, was it, Ava?
5:28You can’t have selective memory
5:30when it comes to such a big decision.
5:32Please consider what you’re putting into motion.
5:36- I do understand the costs involved,
5:38and I still stand by that decision four years ago.
5:41None of us wanted some Katrina-like catastrophe
5:45on our hands.
5:46- If we’re gonna look at costs,
5:48we need to consider the high expense
5:50of any rescue operations that’ll happen
5:52if we don’t evacuate.
5:54- Plus, we’ve already got responders out in the field,
5:57stocking buses with supplies, and drivers!
6:01We’ve called them in,
6:02so they’re ready to move out residents,
6:05if and when the time comes.
6:08- Well, those are all union guys
6:10and you know the cost of pulling them back at this point
6:12probably isn’t worth it.
6:14- Chief, what happened to watchful waiting?
6:17Distributing sandbags?
6:19You and I were together on this when we came in the door.
6:23- Okay, look.
6:24I just know that the less residents
6:26that my people have to rescue from the rooftops the better.
6:29- We’ve got, what, 24 hours before this might touch down?
6:33Why not reevaluate at the 20-hour mark
6:36when we have more information?
6:38- Look, things might be different
6:40if the buffers were in place, but they’re not.
6:44It’s not just about the hurricanes,
6:46it’s about the flooding that comes after.
6:49We need to save people.
6:51We need to get them to safety,
6:53and we need you to get on board with this.
6:56Please, Mayor.
6:58Josh, get the rest of the response team together
7:00and have Sadie call our press contacts,
7:03so they can announce the evac.
7:05- On it.
7:07(door latch thumping)
7:10- So we’re looking to bus people out?
7:14- Yes, especially at the assisted-living care facilities
7:18and the homeless shelter on Bond Street.
7:22- I’m going to go make a phone call, excuse me.
7:29(sighing)
7:31- I do feel for the officials that I work with
7:34during emergency situations.
7:37They’re used to being in charge and feel put out
7:39when someone else starts making the decisions,
7:41but this isn’t about the mayor or me.
7:44It’s about keeping people safe.
7:47Calling this evac was the ethical thing to do,
7:49based on the information we have,
7:52especially because we don’t know
7:53if the retrofitted buffers can stand up
7:55to a major flooding event.
7:58This is a good time to find out
7:59without putting lives at risk.
8:01And yes, to her point,
8:04evacuations cost taxpayer money, a lot of it,
8:09but we really don’t have any more time to waste.
8:12Instead of meeting with the chief and Mayor Aveles,
8:14which really did nothing,
8:16except cause more strain between us,
8:19I should’ve spent that time assembling my response team.
8:25(thunder rumbling)
8:26Excuse me, but I’ve got a long night ahead of me
8:29and I have a lot of phone calls to make.
8:33(sighing)
Manager’s Hot Seat: Decision Making—A
Hurricane of a Choice – Video Transcript
0:00 (Thunder rumbling)
0:03(ominous music)
0:06- Do we have confirmation on those buses?
0:09I wanna make sure they’re stocked and ready to go
0:10from the rendezvous point.
0:12- [Male] Mm-hmm.
0:13- This storm system is no joke.
0:15- Yeah, we’re still waiting for confirmations from Sadie,
0:17but I did get the latest data from NOAA.
0:19We’re looking at winds up to 150 miles per hour, maybe more.
0:23- So at least a Category 4?
0:26- Yeah, it could be, if it actually hits,
0:28and the National Weather Service is forecasting
0:3212 to 14 inches of rainfall.
0:34- Seriously? – Mm-hmm.
0:35- That could flood the lower quarter for sure.
0:38- It could but, with winds up to 150 miles per hour,
0:41I’m more concerned with the storm surge.
0:43We could have swells up to 10 feet,
0:45depending on the tides.
0:47- Okay, (sighing)
0:49we could spend all day discussing our options,
0:51but time just isn’t on our side.
0:53I’m gonna call it.
0:54We need to evacuate.
0:57- Okay, do you want me to get the mayor
0:59and the police chief on the line?
1:00We can discuss an action plan together.
1:02- I’m all for bringing them into the fold,
1:03but I have full confidence in our emergency response plan.
1:07We both know it works,
1:08we just need to start implementing it.
1:11Now.
1:13- You’re not planning on evac-ing
1:15the whole city though, right?
1:16- Not yet.
1:17Let’s start here, zones five through eight.
1:20We’re looking at about 7,000 residents to move out,
1:24and don’t even get me started on all the pets!
1:27- Right.
1:28Listen, I know this is your call,
1:30I just think it’ll be really helpful
1:31if we get the mayor and the police chief on board
1:33before we assemble the response teams.
1:35- We don’t have time to-1:36- No, I know, I know,
1:38but I’ve seen storms of this strength before fizzle out,
1:41so, if we’re all on the same page from the start.
1:43- I know it’ll make things a lot smoother, I hear you.
1:45- I think so.
1:48- Fine.
1:50Get them over here for a face-to-face.
1:51- Okay.
1:52- But soon, this storm isn’t going to wait.
1:54- I’ll call ’em now.
1:57It’s mostly this shift to be concerned with,
1:58(thumping)
1:59’cause it’s really starting to swell.
2:00- Ava. – Hey.
2:01- Veronica.
2:02- Hey, how’s it going? – Chief.
2:03- Good to see ya. – Yeah.
2:04- I’m sure glad we got the funding allocated
2:06to improve the storm buffers.
2:08- Yeah.
2:09- It looks like we’re going to need them.
2:10- Yes, we got the funding
2:10but the install is still only 70% complete.
2:14- Yeah, but it’s better than nothing.
2:15- Not when this storm will be here in less than 24 hours.
2:19I wanna let you both know
2:20I’m calling for an evacuation of zones five through eight.
2:24We need to get the residents time
2:26to prepare and get out.
2:29- Now, hold on.
2:30We’ve all been through enough of these hurricanes
2:32to know how they can play out.
2:34Right, Tony?
2:35- You know, on the radio on the way over here,
2:38they were saying it could hit well to the east of us
2:40and miss us entirely.
2:42- Well, the storm system is gaining speed,
2:45and even though I can’t predict
2:47if it’ll be a direct hit or not, I still feel like-2:49- Okay, sure it’s fast over the Gulf,
2:53but these storms, quite often when they hit land,
2:55will really slow down, so why evacuate
2:59when all we really might need to do
3:01is just add some more sand bags?
3:04- Listen, I hear you, Chief,
3:05but even if it gets downgraded to a tropical storm,
3:08there’s still enough current projections
3:10of flooding and surging
3:12that warrants some level of action here.
3:14- Guys, I’m sorry, I’m…
3:16But the time for debate is over.
3:18We got to get the wheels turning
3:19on our emergency response plan.
3:23I will need your help organizing your first responders,
3:27calling in more from the next county
3:30to set up the temporary shelters.
3:33Mayor, we need you to reassure your constituents,
3:37keep them calm,
3:39but direct them to secure their homes the best they can.
3:42Then make their way out of the disaster zone
3:44as soon as possible.
3:46- I’m sorry, I think I should have a say
3:48whether a significant portion of my city
3:51is going to be evacuated.
3:53- The decision is mine to make,
3:55based on evidence I have at hand,
3:57which is hurricane-level winds,
3:59a high likelihood of flooding,
4:01and a storm surge capable of swallowing up over 2,000 homes!
4:06This is about saving lives.
4:08- The governor hasn’t given any indication
4:11of any part of Baldwin County to be evacuated.
4:15- How we respond to a potential Category 4
4:18is not his call either.
4:20It’s this department’s.
4:22Now, the longer we wait,
4:24the more difficult moving people becomes.
4:29- Mayor, can I show you something?
4:33(thunder rumbling)
4:36The Gulf-front section has three main routes
4:39of entry and exit,
4:40two of which will be flooded and underwater
4:42if the buffers fail.
4:43So, if we don’t evacuate immediately,
4:45we run the risk of having to squeeze our responders in,
4:48while everyone else is coming out
4:50from the one corridor that’s left over.
4:52- Which not only slows us down
4:55but puts even more lives in danger,
4:58including your officers, Chief.
5:00- Hm.
5:01- Come on, we don’t even know if the hurricane will hit us.
5:06- But there is a 60% chance it will,
5:10and that’s according to the latest data.
5:12- And there’s a 40% chance that it won’t.
5:14That’s a big enough reason to slow down here.
5:17I wanna be certain this is the only option,
5:19if we’re going to start spending taxpayer dollars.
5:22- It was the right call two years ago,
5:23it’s the right call now.
5:25- But it wasn’t the right call four years ago, was it, Ava?
5:28You can’t have selective memory
5:30when it comes to such a big decision.
5:32Please consider what you’re putting into motion.
5:36- I do understand the costs involved,
5:38and I still stand by that decision four years ago.
5:41None of us wanted some Katrina-like catastrophe
5:45on our hands.
5:46- If we’re gonna look at costs,
5:48we need to consider the high expense
5:50of any rescue operations that’ll happen
5:52if we don’t evacuate.
5:54- Plus, we’ve already got responders out in the field,
5:57stocking buses with supplies, and drivers!
6:01We’ve called them in,
6:02so they’re ready to move out residents,
6:05if and when the time comes.
6:08- Well, those are all union guys
6:10and you know the cost of pulling them back at this point
6:12probably isn’t worth it.
6:14- Chief, what happened to watchful waiting?
6:17Distributing sandbags?
6:19You and I were together on this when we came in the door.
6:23- Okay, look.
6:24I just know that the less residents
6:26that my people have to rescue from the rooftops the better.
6:29- We’ve got, what, 24 hours before this might touch down?
6:33Why not reevaluate at the 20-hour mark
6:36when we have more information?
6:38- Look, things might be different
6:40if the buffers were in place, but they’re not.
6:44It’s not just about the hurricanes,
6:46it’s about the flooding that comes after.
6:49We need to save people.
6:51We need to get them to safety,
6:53and we need you to get on board with this.
6:56Please, Mayor.
6:58Josh, get the rest of the response team together
7:00and have Sadie call our press contacts,
7:03so they can announce the evac.
7:05- On it.
7:07(door latch thumping)
7:10- So we’re looking to bus people out?
7:14- Yes, especially at the assisted-living care facilities
7:18and the homeless shelter on Bond Street.
7:22- I’m going to go make a phone call, excuse me.
7:29(sighing)
7:31- I do feel for the officials that I work with
7:34during emergency situations.
7:37They’re used to being in charge and feel put out
7:39when someone else starts making the decisions,
7:41but this isn’t about the mayor or me.
7:44It’s about keeping people safe.
7:47Calling this evac was the ethical thing to do,
7:49based on the information we have,
7:52especially because we don’t know
7:53if the retrofitted buffers can stand up
7:55to a major flooding event.
7:58This is a good time to find out
7:59without putting lives at risk.
8:01And yes, to her point,
8:04evacuations cost taxpayer money, a lot of it,
8:09but we really don’t have any more time to waste.
8:12Instead of meeting with the chief and Mayor Aveles,
8:14which really did nothing,
8:16except cause more strain between us,
8:19I should’ve spent that time assembling my response team.
8:25(thunder rumbling)
8:26Excuse me, but I’ve got a long night ahead of me
8:29and I have a lot of phone calls to make.
8:33(sighing)
MGT/445: Organizational Negotiations
Week 4 – Apply: Summative Assessment: Manager’s Hot
Seat: Storm Center

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